Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,029 Reviews)
Rating breakdown 20,029 reviews
5 Stars
17,201
4 Stars
2,172
3 Stars
382
2 Stars
122
1 Star
152
86%of customers recommend this product.
(
1,035 out of
1,204)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
This product makes using and purchasing simple
on November 1, 2025
Posted by: Sabby1
[This review was collected as part of a promotion.] This product is super user friendly. Using Samsung Switch saved so much time and effort on my end. It has plenty of GB for storage and memory. I really enjoy using the Galaxy AI. The photo and writing assist have both been extremely helpful. I can create a professional looking photo from my phone and a selfie. I use the Samsung Wallet everyday for purchases. It is very easy to use. I love that I can sign into all my secure apps with biometrics. I don't have to worry about forgetting passwords as I can use Samsung Pass to auto fill my information. I switched to this product two months ago and I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best device
on November 3, 2025
Posted by: DPGS25
[This review was collected as part of a promotion.] This device by far has been one of samsungs best, everything is smooth ai is decent although don't use it much no issues at all
Value
5
Written by a customer while visiting Samsung US
Posted by: Debra
from Wa
Expertise:Intermediate
Verified Purchase:Yes
Just what I needed to see better the screen is nice
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: VeO1
Verified Purchase:Yes
Best phone ever. Rugged, with very smooth screen that makes navigation a pleasurable experience.
Written by a customer while visiting Samsung US
Customer Rating
1
Sent Back: They took away S-pen functionality
on November 5, 2025
Posted by: Star Mom
from Martinsburg, WV
Verified Purchase:Yes
I sent this phone back. I wouldn't have even purchased if I'd have known beforehand.
Why take away an established functionality? I hope it's brought back in the future.
We take a lot of group photos and the S-pen (Harry Potter wand as I call it) is my favorite part.
I hope to be able to have it on a newer phone in the future. Until then I'll use my S23 until someone slows it down to nonworking condition.
Why take away an established functionality? I hope it's brought back in the future.
We take a lot of group photos and the S-pen (Harry Potter wand as I call it) is my favorite part.
I hope to be able to have it on a newer phone in the future. Until then I'll use my S23 until someone slows it down to nonworking condition.
Features
1
Response from Samsung USBy R&R Team, November 6, 2025
Hi there Star Mom, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how important the ability to use your camera from a distance is to you for so many amazing moments you want to capture. We have shared a link to the complete manual for your device, that highlight the ways you can use hand gestures and voice commands to do these same tasks. We have shared a link to the Samsung Support Team who can answer any questions you may have about your Samsung products, and we appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Never Let's Down
on November 7, 2025
Posted by: Jamerican81
[This review was collected as part of a promotion.] I've been buying the flagship "S" series since I was a teenager and the 25 Ultra is keeping the pristine record. The feel and the look are very impressive. The Galaxy AI is remarkable in identifying which app to use quickly to execute my demands. I'm also a big kid and run movies and games and it performs incredibly, even making it easier to win because of the large display, no lag, and crisp display. The audio performance is great also. Listening to my phone in the shower no longer needs a Bluetooth speaker to make the sound enjoyable. I love this phone. By far the best phone I've ever owned. The response from the keyboard and as well as other apps makes using this phone a seamless ease and enjoyable, even when I'm doing work tasks. Keep up the great work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
No more apples im back to samsung
on November 8, 2025
Posted by: ANDR3SFTM
[This review was collected as part of a promotion.] Was weird the frist couples days but im discovering a lot of things. The cámara is insane and i just want to keep learning as much as possible to enjoy all features from this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Function and display
on November 8, 2025
Posted by: Wobble2
[This review was collected as part of a promotion.] The friendly functionality of transferring from on phone to another made simple. Being able to locate setting that better help use the phone to it's fullest functions.
Value
5
Written by a customer while visiting Samsung US