Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,217 Reviews)
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
love it so much
on March 23, 2026
Posted by: galaxylover
[This review was collected as part of a promotion.] I got an S24 ultra it didn't have my phone in the list but I love it has the BEST CAMERA I've ever used they are so great very durable dropped it many times still in great condition I love the s pen so neat but I forget it's there sometimes or if use it more I also love how big the screen is and the Samsung AI is amazing it's so crazy how AI can do and tell you almost anything it's incredible I can't wait to upgrade to the 25 ultra or 26 if it's out. I've had this phone for years and I'm in love won't change from galaxy EVER LIKE PEOPLE TRY TO ENCOURAGE NO WAY.THEY ARE AMAZING THANK YOU
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Camera and speaker
on March 23, 2026
Posted by: Krittybo
[This review was collected as part of a promotion.] I don't think the camera is all that great especially compared to the IPhones also the speaker volume sucks it's not loud at all I think the picture could be much clearer for movies and videos I would also like to add that for the kind of money we pay for the device it was a real ridiculous and ballsy move to not take away the adapter piece for the charger cord these I honestly believe the more expensive the phones get the more they seem to be not worth all the money we spend and the cheaper you get with what is included when we buy the phone
Value
3
Response from Samsung USBy R&R Team, March 23, 2026
Hi there Krittybo, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not meeting your expectations and we would love to help you maximize your experience and resolve your frustrations. We have provided links to articles to help you with different camera features and settings available for the best possible photos and videos, as well as different audio settings for your device. The removal of the charging adapter is part of an effort to reduce electronic waste and work towards a more sustainable future. We have provided a link to the Samsung Support Team if you continue to experience frustrations or have questions about changes in our procedures. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on March 23, 2026
Posted by: Herald3K
[This review was collected as part of a promotion.] I use my phone for everything. Work, personal, entertainment and more. The Galaxy AI is superior to any other I have encountered.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone does all I need to do.
on March 23, 2026
Posted by: Love2Ride
[This review was collected as part of a promotion.] I'm unsure about Galaxy Ai talking over all tasks but it has helped shorten the time needed to do a few things and find information. It is a big change from the Galaxy S10 I had previous to this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phones build quality is amazing and great features
on March 23, 2026
Posted by: RedSpear
[This review was collected as part of a promotion.] Ima photographer on the go and im glad im able to edit all my work on the fly, its fast and easy to use. And sending out photos to my clients is a breeze, on top of that galaxy Ai is great when I want to meet up with a client while im driving, I just ask for nearest cofae shops and such. Build quality is solid and the camera is next level as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone it has everything I need.
on March 22, 2026
Posted by: kyrankidd1996
[This review was collected as part of a promotion.] I am capable of modification and customizing to my heart's content there are plenty of features, a wonderful community to help you that is engaging and supportive, what else can you ask for from a phone company? Galaxy AI is only found on Android!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone with powerful Galaxy AI
on March 22, 2026
Posted by: AlexLA
[This review was collected as part of a promotion.] I’ve been using my Samsung phone every day for work, family life, and entertainment, and it honestly exceeded my expectations. The performance is super smooth, the battery easily lasts all day, and the camera quality is impressive, especially for photos of my family and everyday moments.
What really stands out is Galaxy AI. It actually makes daily tasks easier — from editing photos in seconds to summarizing notes and helping with messages. I especially like how it helps save time and keeps everything organized without extra effort. �
Samsung br
I use my phone for everything: navigation, communication, taking photos, and even quick work tasks, and it handles everything without any issues. The display is bright and beautiful, perfect for videos and social media.
Overall, this is one of the best phones I’ve owned. Samsung did a great job combining performance, design, and smart features like Galaxy AI into one device.
What really stands out is Galaxy AI. It actually makes daily tasks easier — from editing photos in seconds to summarizing notes and helping with messages. I especially like how it helps save time and keeps everything organized without extra effort. �
Samsung br
I use my phone for everything: navigation, communication, taking photos, and even quick work tasks, and it handles everything without any issues. The display is bright and beautiful, perfect for videos and social media.
Overall, this is one of the best phones I’ve owned. Samsung did a great job combining performance, design, and smart features like Galaxy AI into one device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera is top tier!
on March 22, 2026
Posted by: KheKhe
[This review was collected as part of a promotion.] I love the "remix" AI features on the phone. I have so much fun with it
Value
5
Written by a customer while visiting Samsung US