Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(27,217 Reviews)
Open Ratings Snapshot
Rating breakdown 27,217 reviews
5 Stars
23,333
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Great features and solid durability
on March 27, 2026
Posted by: Blaccking
[This review was collected as part of a promotion.] I use my Samsung for casino / gambling reading streaming video games and I also use the Galaxy AI to help me find and understand certain things that pop up from time to time this phone has been helpful and helping me learn how to navigate Google and then it's affiliate programs such as Gmail Google me Google chat Google workspace it taught me a lot
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Bring back bluetooth S pen
on March 27, 2026
Posted by: Bizzybee
Expertise:Expert
Since you guys took away the Bluetooth feature the S pen has been horrendous. It does not write properly at all. May as well of taken the S pen out completely because without the Bluetooth feature the pen basically doesn't even work.
Besides the s pen everything else works amazingly but I am very upset about the pen as I had S23 Ultra before and used the Bluetooth feature for taking pictures religiously.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on March 27, 2026
Posted by: Datbonkerz
[This review was collected as part of a promotion.] This phone is build amazingly, and the galaxy ai works seamlessly with it to make for a wonderful experience. 10/10 would recommend!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This phone is almost perfect
on March 27, 2026
Posted by: Kingomar128
[This review was collected as part of a promotion.] The S25 Ultra marks a substantial leap forward in smartphone technology, primarily due to its integrated "Galaxy AI." This innovation has attracted considerable interest from both current and prospective users, owing to its advanced features that significantly enhance user experience and streamline the interface. The device's design is aesthetically compelling and has become a prominent topic of discussion. Additionally, its camera capabilities, augmented by Galaxy AI assistance, elevate the photographic experience beyond conventional standards.
Nevertheless, the decision to discontinue Bluetooth connectivity for the S Pen has notably diminished the S25 Ultra's overall appeal. For a significant portion of users, including myself, the S Pen's connectivity is an indispensable feature. This particular omission has, regrettably, detracted from what could have been the most exceptional device since the Note 20.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone has the best camera.
on March 27, 2026
Posted by: Ninersfan
[This review was collected as part of a promotion.] Out of all the Galaxy phones, the S25 has the best camera. Not only that, the AI features are helpful.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My New Personal Assistant!
on March 27, 2026
Posted by: AlliMoGo
[This review was collected as part of a promotion.] The Samsung Galaxy 25 Ultra has become my new personal assistant. Galaxy Ai improves my search results and work efficiency. I love that my phone learns my rhythm and routines and either suggests settings changes or with my permission adjusts automatically.
The stylus allows me to not down notes without opening any apps -- in fact I take notes straight from the lock screen.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy AI has changed my daily routine!
on March 27, 2026
Posted by: Khalid
[This review was collected as part of a promotion.] I’ve been using my Galaxy S24 ultra for both work and gaming, and the experience is seamless. Galaxy AI has been a total game-changer for me, especially when using feature like Circle to Search or Live Translate for my school projects. It makes multitasking much faster and more intuitive. The display is also perfect for streaming movies after a long day.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone is great for privacy
on March 27, 2026
Posted by: Married4life
[This review was collected as part of a promotion.] Using Galaxy AI is wonderful edition. 2 photos being able to eliminate certain items from a picture is a great feature. Also it's privacy features are prime
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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