Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,215 Reviews)
Rating breakdown 27,215 reviews
5 Stars
23,331
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Great features
on March 30, 2026
Posted by: Moynihan111897
[This review was collected as part of a promotion.] My phone works great, for video/audio and everything in-between. The AI feature is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very solid phone choice
on March 30, 2026
Posted by: YellowGrandpa
[This review was collected as part of a promotion.] Previously I was the owner of a Galaxy s23 ultra and I had some issues with that phone occasionally but this Galaxy s25 ultra is a big improvement on that phone in my experience. I use the still and video cameras often and the lens protection for the cameras on this phone is excellent. For me having a phone that doesn't have issues is a big deal so it's a big compliment to say I just don't have issues with this phone. I do look up a lot of things using Galaxy AI and that is very helpful.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Smart, Fast, and Great for Streaming
on March 30, 2026
Posted by: Pinkgirl74
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra with Galaxy AI and I’m honestly really impressed. The phone itself is super fast, the screen is beautiful, and the battery easily lasts all day even with heavy use.
The Galaxy AI features are actually useful, not just a gimmick. The live call translation and text assist make it really easy to communicate and write messages. The photo editing AI is probably my favorite — you can remove objects, move things around in pictures, and it looks very natural. The camera is amazing, especially the zoom and night pictures.
Streaming on this phone is top-tier. The display is bright and crisp, making Netflix, YouTube, and live TV look incredible, and the sound quality is surprisingly strong. Even with long streaming sessions, the phone keeps up without lag and the battery holds up really well.
The S Pen is still a great feature for notes, lists, and quick edits. The phone is big, but if you like larger screens, it’s perfect for videos, social media, and multitasking.
Overall, the Samsung Galaxy S25 Ultra with Galaxy AI feels like a very smart, very powerful phone and definitely one of the best phones I’ve used.
The Galaxy AI features are actually useful, not just a gimmick. The live call translation and text assist make it really easy to communicate and write messages. The photo editing AI is probably my favorite — you can remove objects, move things around in pictures, and it looks very natural. The camera is amazing, especially the zoom and night pictures.
Streaming on this phone is top-tier. The display is bright and crisp, making Netflix, YouTube, and live TV look incredible, and the sound quality is surprisingly strong. Even with long streaming sessions, the phone keeps up without lag and the battery holds up really well.
The S Pen is still a great feature for notes, lists, and quick edits. The phone is big, but if you like larger screens, it’s perfect for videos, social media, and multitasking.
Overall, the Samsung Galaxy S25 Ultra with Galaxy AI feels like a very smart, very powerful phone and definitely one of the best phones I’ve used.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good features
on March 30, 2026
Posted by: Sad5820
[This review was collected as part of a promotion.] Overall this phone has good features and a Snappy processor one thing I do not like is every time Samsung pushes a new update it changes the way everything looks and sometimes orientation and I have to go back in and reset everything that should not be necessary with routine security updates. Also I think for the price that Samsung is currently charging these phones should be light years ahead of where they are. There are manufacturers out there making phones at the same spec for hundreds less
Value
3
Response from Samsung USBy R&R Team, April 2, 2026
Hi there Sad5820, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are happy with the overall usage and capabilities of your device. We understand how frustrating it can be when your device changes with your software updates. We have provided a link to the Samsung Support Team to offer assistance if you believe your device is not operating as intended. We would also love to hear from you again in the future if you have features you would like to see in future devices. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on March 30, 2026
Posted by: CJ0666
[This review was collected as part of a promotion.] This phone does everything I could ever want and then some. The compatibility with other devices is on another level. The Galaxy AI is my go to now for most things, especially questions. The storage space is massive, the interface is easy to use and on top of all of that the operating system makes everything super smooth! I would recommend this phone to anyone. Samsung, you've outdone yourself and I for one appreciate it and look forward to seeing what you do in the future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Works well
on March 30, 2026
Posted by: Joshuajosh
[This review was collected as part of a promotion.] Galaxy ai is good for meeting notes and summarization work.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
product has great features
on March 30, 2026
Posted by: mamabear82
[This review was collected as part of a promotion.] I use my device for Streaming, gaming, family and life
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on March 30, 2026
Posted by: Wookie
[This review was collected as part of a promotion.] My phone makes organizing my life way easy. Especially with the AI
Value
5
Written by a customer while visiting Samsung US