Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,214 Reviews)
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Amazing preformance
on March 30, 2026
Posted by: FriendlySir
[This review was collected as part of a promotion.] the performance is amazing battery life lasts super long and i personally love how much faster it is then my old s23 apps load much faster and the galaxy ai features are great i love having the ability to remove things from my photos and it still looking as if it was never changed in the first place the screen size is perfect it basically feels like a massive hardware buff because the touch latency is almost zero allowing for instantaneous input response without any system lag or thermal throttling even when running high-intensity software the screen is so crisp that watching high-resolution video is a surreal experience and the colors are way more vivid than the legacy display on my old phone plus the snapdragon 8 gen 4 chip is a total beast for running complex logic or just multitasking through heavy data processing without the frame rate dropping or the hardware overheating in direct sunlight the anti-reflective coating is a major win for visual fidelity and the build quality feels like the peak of mobile tech and the best system upgrade in years especially with how the ai magic just cleans up every shot and makes the world look incredibly detailed like a high-end simulation the camera sensor captures light in a way that eliminates digital noise and the haptic feedback engine provides a physical response that feels incredibly precise compared to previous generations the titanium frame adds a layer of durability without making the device feel heavy or unbalanced in the hand
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on March 30, 2026
Posted by: CDoveBluEyzMIMOM
[This review was collected as part of a promotion.] I use my phone everyday, I love it!😇
I'm still learning how to use it (I just got it this Christmas 2025) but I love ❤️ it!
I'm still learning how to use it (I just got it this Christmas 2025) but I love ❤️ it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I've owned thus far
on March 30, 2026
Posted by: TheBFG
[This review was collected as part of a promotion.] Galaxy AI is fantastic. This phone is a powerhouse and does not fail to impress me every time i use it. I have not found anything this phone cant do well. 10/10 woild recommend!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional outstanding the camera is big plus
on March 30, 2026
Posted by: Rose44
[This review was collected as part of a promotion.] Use phone take pictures and synchronized with my galaxy tab S9 plus
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A noticeable upgrade
on March 30, 2026
Posted by: insane9999x
[This review was collected as part of a promotion.] I switched to a Galaxy S25 ultra earlier this year after using my S22 for many years the AI features really stand out in our responsive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very legit and camera quality
on March 30, 2026
Posted by: Daslao
[This review was collected as part of a promotion.] Very fast and reliable. The camera quality is on point. I can't ask anything else than this.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Problems ever since I got it
on March 30, 2026
Posted by: Gigi77
[This review was collected as part of a promotion.] Nothing but issues... with calls with Bluetooth. I've had Samsung for 20 years. This was the worst one. Previously had the ultra 24.
Value
1
Response from Samsung USBy R&R Team, April 3, 2026
Hi there Gigi77, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how important it is to have reliable connection of your device to your carrier and Bluetooth enabled devices. We have provided links to guides to help you with these experiences at your convenience. We have also provided a link to the complete manual for your device to help you with additional features available on your device, and align the settings to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device, or have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
All around great device!
on March 30, 2026
Posted by: Tin2Ta
[This review was collected as part of a promotion.] I've loved this phone since purchased, was looking for another Note when my old one crashed & was able to score this Galaxy S25 Ultra for a great price & similar or better features than the Note. Love the color, big screen, pen & ease of use!
Value
5
Written by a customer while visiting Samsung US