Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(26,991 Reviews)
Rating breakdown 26,991 reviews
5 Stars
23,184
4 Stars
2,988
3 Stars
514
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Great device!
on March 31, 2026
Posted by: HookEm210
[This review was collected as part of a promotion.] I dont care what anyone says about this device but it by far is superior to all others. The features are amazing the ease of every setting to the vibrant screen are immaculate and omg the sound is definitely a plus not to mention when pairing with other Samsung wearable devices its now become a grandslam!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has a lot of system fault, the AI tha
on March 31, 2026
Posted by: Good2Go
[This review was collected as part of a promotion.] Yes, the AI on there changes settings, lags, my phone, it's just being aggravating, trying to work my phone and because of the AI, it has a lag. Slow response.Sometimes I can't even get the power button to come up
Value
3
Response from Samsung USBy R&R Team, April 6, 2026
Hi there Good2Go, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not operating as intended or expected. We have provided links to articles to help you maximize the speed and responsiveness of your device at your convenience. We have also shared a link to the complete manual to help you adjust any settings or disable features you are not interested in using. We have lastly, provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on March 31, 2026
Posted by: Roscoe6060
[This review was collected as part of a promotion.] This device offers an exceptional user experience, boasting a sophisticated design and robust performance. Its advanced camera system captures stunningly detailed images and videos in various lighting conditions. The vibrant display provides an immersive visual feast for all content. Furthermore, its long-lasting battery ensures productivity throughout the day without frequent recharging. This technology represents a significant leap forward in mobile innovation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The AI is fenomanal could not ask for more second
on March 31, 2026
Posted by: Staregate60
[This review was collected as part of a promotion.] Need to know basis God I need to know how to to A to B what an instrument of knowledge 🤔 a must have device i want the ultra 26 a must have highly recommend upgrading to the latest and greatest technology.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra
on March 31, 2026
Posted by: MommieLuv
[This review was collected as part of a promotion.] Excellent phone for everything you need and want in a cell phone. It's great for written letters, proposals, text messages, projects for work or school. Streaming videos or watching live TV or videos. Great for gaming too. Just a allnaround Excellent phone for whatever you need or want your phone to do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful, polished, and incredibly smart.
on March 31, 2026
Posted by: Andrew
[This review was collected as part of a promotion.] I’ve been using the Galaxy S25 Ultra for a while now, and it honestly feels like Samsung has perfected what a smartphone can be. The biggest thing that stands out to me is Galaxy AI. It’s not just a marketing feature,it’s something I actually use daily. From text generation to smart editing, Galaxy AI handles things intuitively and saves me time. Whether I’m summarizing notes or refining photos, it works seamlessly in the background without ever feeling intrusive.
The S Pen continues to be my favorite part of the experience. It feels natural, almost like writing on paper, and I find myself using it more than I expected—taking notes, sketching ideas, even navigating through apps. It’s precise, smooth, and perfectly integrated with the phone’s software.
Then there’s the camera, which is outstanding. The detail, color accuracy, and low-light performance are all phenomenal. It’s the kind of camera that makes you want to take photos of everything because you know the results will look professional. Every shot looks vivid and true-to-life right out of the camera.
Battery life is another area where the S25 Ultra shines. I easily get through a full day, even with heavy use, and often have plenty of charge left by nighttime. It charges quickly too, so I never worry about running out of power during a busy day.
Overall, the Galaxy S25 Ultra feels powerful, polished, and incredibly smart. It’s the first time I’ve felt like a phone truly adapts to how I work and create, not the other way
The S Pen continues to be my favorite part of the experience. It feels natural, almost like writing on paper, and I find myself using it more than I expected—taking notes, sketching ideas, even navigating through apps. It’s precise, smooth, and perfectly integrated with the phone’s software.
Then there’s the camera, which is outstanding. The detail, color accuracy, and low-light performance are all phenomenal. It’s the kind of camera that makes you want to take photos of everything because you know the results will look professional. Every shot looks vivid and true-to-life right out of the camera.
Battery life is another area where the S25 Ultra shines. I easily get through a full day, even with heavy use, and often have plenty of charge left by nighttime. It charges quickly too, so I never worry about running out of power during a busy day.
Overall, the Galaxy S25 Ultra feels powerful, polished, and incredibly smart. It’s the first time I’ve felt like a phone truly adapts to how I work and create, not the other way
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatness
on March 31, 2026
Posted by: Rickie
[This review was collected as part of a promotion.] This has been every bit as GREAT as advertised.
Loved the camera features and Tough as all, dropped (2 feet..ish) several times and still going
Loved the camera features and Tough as all, dropped (2 feet..ish) several times and still going
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cameras are better and I love the stylist
on March 31, 2026
Posted by: Wolfspirit
[This review was collected as part of a promotion.] The camera is alot better and I love the stylist, galaxy ai helps with stuff that I have do do with my job.
Value
5
Written by a customer while visiting Samsung US