Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,106 Reviews)
Rating breakdown 20,106 reviews
5 Stars
17,255
4 Stars
2,183
3 Stars
386
2 Stars
125
1 Star
157
86%of customers recommend this product.
(
1,083 out of
1,258)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Love it! However, I do have a single issue.
on February 17, 2025
Posted by: KaguyaSama5280
[This review was collected as part of a promotion.] I love the new s25 Ultra. Its super fast, it has amazing battery life, the screen is top tier for display, the camera is boss mode, I love almost everything about this phone... my one and single hang up is the fact that you got rid of bluetooth S pen. The gestures is what made the S pen great, with that gone have literally 0 reason to ever use it. Its unfortunate, but, out of all the things samsung could have messed up or got wrong I'm glad it was a simple minor thing that in reality isn't that big of a deal!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge AI Upgrade!
on February 17, 2025
Posted by: FREDDIE
[This review was collected as part of a promotion.] The concept of the Now Brief is truly amazing!!! Please have it be more in depth and provide Gemini to use it's voice to speak to you! The new snapdragon you can tell it's smooth and it's noticeably better compared to the 24ultra. Definitely plan on staying with this bad boy until maybe the 28 or possibly the 29 ultra!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing new phone
on February 17, 2025
Posted by: Sapphire2
[This review was collected as part of a promotion.] Experiencing this new phone has been absolutely delightful. The features are incredibly intuitive and easy to use. I'm particularly impressed with the camera quality and overall performance. It's such a pleasure to use this device daily. This phone has truly exceeded my expectations.
From my old s22 ultra to being able to enhancing your photos with incredible ease and artistic flair. A simple sketch can transform your images in exciting new ways, thanks to the power of AI. This innovative technology opens up a world of creative possibilities, limited only by your imagination. Adding a few lines can generate stunning effects and personalized details. Experience the future of photo editing, where your artistic vision comes to life effortlessly.
From my old s22 ultra to being able to enhancing your photos with incredible ease and artistic flair. A simple sketch can transform your images in exciting new ways, thanks to the power of AI. This innovative technology opens up a world of creative possibilities, limited only by your imagination. Adding a few lines can generate stunning effects and personalized details. Experience the future of photo editing, where your artistic vision comes to life effortlessly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good nit not the best
on February 17, 2025
Posted by: cjalvarama
[This review was collected as part of a promotion.] I think the S25 ultra is a very good product with great capabilities but it's not the best samsung generation of smartphones . There are other competitors offering better capabilities specially with the camera and the ecosystem. Samsung has been pushing for the AI technology but forgot about other interesting features liked by the clients. I don't know why they removed the s pen Bluetooth option and why the haven't improved with the night mode camera option . Nerverthrless the macro function is one of the best I've seen so far. Hopefully they send updates to improve the camera functionalities.
Value
3
Response from Samsung USBy R&R Team, February 20, 2025
Hi there Cjalvarama, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We would love to help you maximize your experience with your new phone. We have provided links to a few articles to help you with the redesigned S Pen functionality and the camera settings and features. We have also provided a link to the full device manual to help you troubleshoot the full capabilities of your new device. We have lastly provided a link to the Samsung Support Team to answer any questions you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
So awesome. I love everything about it.
on February 17, 2025
Posted by: gqnickle
[This review was collected as part of a promotion.] Everything it does is exactly what I need. It's the best phone I've ever had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone upgrade!
on February 17, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] As a photographer, I've been thoroughly impressed by the Samsung display on this phone. My images appear stunning, both to me and when I share them with others.
I find the AI feature incredibly helpful when composing emails or messages. It saves me time, offers excellent suggestions for wording, and makes my messages more professional. Furthermore, I enjoy conversing with it and learning about new things. When I encounter something unfamiliar, I simply select it on the screen and ask "what is this, or where can I purchase this," and the results are remarkably accurate.
The phone's design is exquisite! The beautiful finish feels incredibly high-quality. Upgrading from the S22 Ultra to the S25 Ultra, the phone feels more pleasant and lighter in my hand.
The anti-reflective screen is a game-changer! It makes viewing content easier in bright sunlight, and it also enhances the indoor viewing experience with accurate and vibrant colors.
In conclusion, my S25 Ultra is a high-performing device! Every aspect represents a significant improvement over my S22 Ultra. I've been delighted with it since the day I received it. It boosts my productivity and makes content consumption exceptionally enjoyable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great new AI features.
on February 17, 2025
Posted by: Luisinho10
[This review was collected as part of a promotion.] The new design was great. Love the convenience of the AI routines that make it so much easier to organize my day to day, the photo editor AI features exceeded my expectations by far!! I use my Galaxy S25 Ultra mostly for work and keep in touch with friends and family, but also streaming videos and music has been made easier with the AI routines.
The briefing tab is also a very convenient tool for my day to day routine.
The Galaxy S25 Ultra is by far the best phone I've ever used.
The briefing tab is also a very convenient tool for my day to day routine.
The Galaxy S25 Ultra is by far the best phone I've ever used.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung S25 Ultra hiccups
on February 17, 2025
Posted by: Zawarduooo
[This review was collected as part of a promotion.] The Samsung S25 Ultra is generally a great phone, offering a smooth and responsive experience. However, I've encountered occasional bugs and lag, requiring a restart. Despite these occasional hiccups, the S25 Ultra's overall quality remains impressive, making it a strong contender in the flagship market
Value
4
Written by a customer while visiting Samsung US