Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,201 Reviews)
Rating breakdown 27,201 reviews
5 Stars
23,318
4 Stars
3,014
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Best phone ever!
on April 13, 2026
Posted by: Kuro2shiro
[This review was collected as part of a promotion.] The S25 Ultra has been nothing but wonderful for me, I write and draw so the Galaxy AI tool helps me find references when needed like a building background or stronger word to use. It of course chargers a lot quicker so I'm able to get back to work when needed without any full delay. I also work as a salesman so when I need to take high quality videos or photos to send to my customers it helps them be able to see the product their going to purchase real up close and personal with issue. Love this phone!
10/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Went back to my s24 ultra was a better phone.
on April 13, 2026
Posted by: Smitty
[This review was collected as part of a promotion.] Went back to the S24 ultra. Because the S25 do not offer any new features that the s twenty four already offered. Had issues with the s twenty five, with setting up my wifi and linking to it, and the phone was running very slow.And poor. So I didn't even bother keeping the phone, sent it right back.Never sent my trade in and just went back to my s twenty four ultra. As far as AI goes i think it's total garbage.And it's gonna do nothing but cause issues in this world.
Value
1
Response from Samsung USBy R&R Team, April 14, 2026
Hi there Smitty, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how important it is to feel that you have gotten a new device you are excited to use, and that you are finding new and enhanced features that enhance your life every day. We have provided links to resources to help our customers adjust the refresh rate of their device to maximize speeds, as well as an article to help you troubleshoot the connectivity of your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product does everything you need it to do
on April 13, 2026
Posted by: Redd32baby
[This review was collected as part of a promotion.] AI features is very great ,useful helpful manageable and fast.AI can help you with anything you ask it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has the best camera the ai is awesome i
on April 13, 2026
Posted by: Lonewolf80
[This review was collected as part of a promotion.] This has been the best galaxy yet with all the features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung
on April 13, 2026
Posted by: Miggy211
[This review was collected as part of a promotion.] Galaxy has my heart. The Galaxy AI features are amazing and the phone is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Extraordinary product
on April 13, 2026
Posted by: Bkill2492
[This review was collected as part of a promotion.] This is my fourth Galaxy ultra device. They are extraordinary products. Between all the features and seamless integration between my phone my tablet and my computer it makes my day-to-day life very easy. I like the ability of being able to seamlessly move pictures videos applications between devices being able to extend my devices between each other. It helps me with my day-to-day operation as a volunteer firefighter with the behind the scenes administrative responsibilities.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has the best features
on April 13, 2026
Posted by: loveSseries
[This review was collected as part of a promotion.] When I saw that the Samsung Galaxy S25 Ultra had Galaxy AI, I was skeptical at first because everyone kept giving me mixed signals about AI altogether. But I needed a new phone anyway, and the Galaxy S series is all I ever purchase when I upgrade. So I decided to give the S25 Ultra a try, and all I can say is WOW. The S25 has great camera features, really good AI quality, and the best sound I’ve ever heard from a phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
1-STOP-SHOP for Business O
on April 13, 2026
Posted by: JRCSLLC
[This review was collected as part of a promotion.] The amazing Galaxy S25 Ultra can literally run my 10 location restaurant chain without touching a single computer. From the Daily Summaries to the End of Year Assests and Depreciations. The large colorful display, the interactive Stylus, the very long battery life, and the 512 GB internal storage are HUGE benefits for on device storage. I can attach an external flash drive or download to any of my clouds with a few quick key strokes.
This mobile device, I dare call it a mobile phone, is capable of having duel e-sims, and almost every capable function as my laptop or desktop.
Makes my Daily Operations smooth and error free, and the new AI technology, my marketing and document paperwork is bar-none. It definitely helps you think outside the box to make your advertising stand out from the local competition.
A must purchase device!!!
This mobile device, I dare call it a mobile phone, is capable of having duel e-sims, and almost every capable function as my laptop or desktop.
Makes my Daily Operations smooth and error free, and the new AI technology, my marketing and document paperwork is bar-none. It definitely helps you think outside the box to make your advertising stand out from the local competition.
A must purchase device!!!
Value
5
Written by a customer while visiting Samsung US