Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,021 Reviews)
Rating breakdown 20,021 reviews
5 Stars
17,194
4 Stars
2,168
3 Stars
383
2 Stars
123
1 Star
153
86%of customers recommend this product.
(
1,026 out of
1,197)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Posted by: Gilly
from LEANDER TX
Expertise:Intermediate
Verified Purchase:Yes
Great phone with great deal. I wanted to try Samsung phone and i got the best one
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Richard
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
Phone is great. Upgraded from s23 ultra. Wish all saved log ins from old phone transfered but that is not phone related. All programs transfered and everything was easy to do.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Tes119
from Baltimore, MD
Expertise:Intermediate
Verified Purchase:Yes
The transition to this new phone has been anything but great. I don't know if I got a dud so to speak but I've been having problems with Bluetooth and other connections. Didn't have any problems like this with my s24
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 29, 2025
Hi there Tes119, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the seamless and reliable connection of your phone to your Bluetooth devices is to you every day. We have provided a link to a troubleshooting guide to help you resolve this matter at your convenience. We have also shared links to the Samsung Support Team and your warranty information if this experience continues, or you have additional matters you wish to discuss with our experts. We appreciate you being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
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Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Anoop
Verified Purchase:Yes
Very fast phone, good camera and battery life. Phone feels very sturdy
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Tacoma, WA
Expertise:Expert
Verified Purchase:Yes
I bought this as a gift for my parents, I love mine so much i wanted them to enjoy the upgraded S25
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has all amazing qualities!
on December 29, 2025
Posted by: Junbudd
Expertise:Expert
The Galaxy S25 Ultra is an excellent phone overall. Performance is fast and smooth, storage is more than sufficient, the display is large without feeling oversized, and battery life has been solid considering how many features the phone offers.
The camera system is especially impressive once you take advantage of its settings. The ability to switch between 20MP, 50MP, and 200MP modes, adjust image quality, and use Pro mode makes a noticeable difference in photo detail and clarity. When properly configured, the camera delivers outstanding results in both photos and video.
This device offers a high level of customization across the system, from camera controls to battery management and performance settings. Users who are willing to explore the settings and fine-tune the phone to their preferences will get the most out of it.
Overall, the S25 Ultra is a powerful, feature-rich flagship that rewards users who want more control and flexibility from their device.
The camera system is especially impressive once you take advantage of its settings. The ability to switch between 20MP, 50MP, and 200MP modes, adjust image quality, and use Pro mode makes a noticeable difference in photo detail and clarity. When properly configured, the camera delivers outstanding results in both photos and video.
This device offers a high level of customization across the system, from camera controls to battery management and performance settings. Users who are willing to explore the settings and fine-tune the phone to their preferences will get the most out of it.
Overall, the S25 Ultra is a powerful, feature-rich flagship that rewards users who want more control and flexibility from their device.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 30, 2025
Hey Junbudd, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how amazed you have been with the enhanced features and amazing capabilities of your device. Please, don't hesitate to reach out to us again in the future any time you have questions, or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Pam B
from Buffalo, NY
Verified Purchase:Yes
So far, it is just like my Samsung S22 Ultra. I don't see much of a difference except I have more storage. I have always loved the Samsung phones though.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mr Wilson
from Austin, TX
Expertise:Intermediate
Verified Purchase:Yes
I wasn't quite ready for an upgrade but had to; glad it happened. Awesome battery life, feature customization and overall storage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US