Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,020 Reviews)
Rating breakdown 20,020 reviews
5 Stars
17,194
4 Stars
2,168
3 Stars
383
2 Stars
123
1 Star
152
86%of customers recommend this product.
(
1,026 out of
1,196)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Posted by: Vee Eff
Verified Purchase:Yes
Bring back Bluetooth S Pen and it's a 5 star review
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Performance and Smart Features
on November 27, 2025
Posted by: MasterX
[This review was collected as part of a promotion.] I’ve been using this Samsung device daily for work, streaming, gaming, and photography, and the experience has been outstanding. The overall performance is fast and responsive, even with multitasking.
Galaxy AI features made a real difference in everyday tasks — especially text summarization, live translation, and photo editing. The display quality is excellent for watching movies and gaming, with smooth motion and vibrant colors. Battery life comfortably lasts through the day, and charging is quick when needed.
The camera system delivers sharp images and impressive low-light results. Combined with AI enhancements, photos and videos come out clean and detailed without extra effort.
Overall, this device has noticeably improved my daily routine thanks to its performance, display, camera, and smart AI features. Highly recommended.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing night pictures
on November 28, 2025
Posted by: Notsotechsavy
[This review was collected as part of a promotion.] I'm still on the fence about Galaxy AI or AI in generally. It does make things more convenient but there is always a downside. I will say that I love this phone so much more then my old, outdated phone. I'm able to zoom in and take pictures of the moon which was pretty amazing to me. I use it for work, home, and just keeping up with life. Movies, sounds , speed are all pretty good. Great organization. The battery life is pretty good. Overall I like it a lot.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on November 28, 2025
Posted by: babyboy14622
from Boise,ID
Expertise:Expert
one of the best phones i've had with Samsung and no issues
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I may have upgraded late but its worth it!
on December 1, 2025
Posted by: Whatshisface27
[This review was collected as part of a promotion.] I've always been a loyal samsung user always loved their UI and OS just everything about the freedom of their phones. I've had an S22 Ultra for a few years and the s25 Ultra was the right upgrade. Sure the S26Ultra is about to be announced in 3 months but so what? I dont need to constantly upgrade every time a new model drops. I love this phone and highly recommend the upgrade if you also have an S22 Ultra
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hi there Whatshisface27, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the upgraded features and capabilities of your device. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Chaz N
from Connecticut
Expertise:Expert
Verified Purchase:Yes
Phone works much better than s22 ultra that I had. But is too large to carry around and type. I have never hand a phone that has popped out and dropped on floor this often.
Also not sure why n78 band was left out of the US model, makes the travelling experience vert terrible when in India with certain cellphone providers.
I would go for other options in future if they exist.
Also not sure why n78 band was left out of the US model, makes the travelling experience vert terrible when in India with certain cellphone providers.
I would go for other options in future if they exist.
No, I would not recommend this to a friend.
Design
1
Value
4
Response from Samsung USBy R&R Team, December 2, 2025
Hi there Chaz N, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We are pleased to hear that you are happy with the enhanced performance of your new device. We have provided a link to the Samsung Support Team if you are interested in exploring any options for a smaller size device with the same software. We hope you'll reach out to us again in the future any time you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best samsung device owned yet
on December 2, 2025
Posted by: Bigmark743
[This review was collected as part of a promotion.] Purchased this S 25 ultra last year at this time during the resale. Upgraded from my S21 ultra. Live this phone, super fast, excellent photos. AI is phenomenal. After seeing what AI can do. I question everything that I see.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade!
on December 5, 2025
Posted by: Zedddd
[This review was collected as part of a promotion.] Going from an old phone to this is a game changer! The camera, Galaxy AI features, and the performance make it all come together.
Value
5
Response from Samsung USBy R&R Team, December 5, 2025
Hey Zedddd, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier toh ear how pleased you are with the game-changing device, and that the features feel fluid and cohesive for your usage. Please, don't hesitate to reach out to us again with questions, or additional feedback about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US