Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(28,725 Reviews)
Rating breakdown 28,725 reviews
5 Stars
24,662
4 Stars
3,209
3 Stars
544
2 Stars
148
1 Star
162
86%of customers recommend this product.
(
1,029 out of
1,192)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Still won't upgrade!
on August 17, 2026
Posted by: Pretzels4me
[This review was collected as part of a promotion.] I chose this phone initially for the stylus because I missed the note series. I loooovvvveee my ultra and the camera is amazing! When I'm out watching soccer games I like to zoom in all the way to take pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not what expected
on August 17, 2026
Posted by: TimNYC
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra because it was time for an upgrade. I've had the phone for over a year now and I have noticed serious limitations in connectivity. The signal strength in the sim card status is always -100 or more, making Androiid Auto lose connection consistently. This really hurts while driving. My S23 ultra worked seamlessly. Secondly, When connecting wi-fi extender at home, it would say connected but it actually was not. I didn't make any sense. So I found an old phone and it worked with ease. In conclusion, seems the simple things I used to take for granted dont work well. I dont recommend this phone.
Value
2
Response from Samsung USBy R&R Team, August 19, 2026
Hello TimNYC, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand how important the reliable connection of your device to your car and your Wi-Fi is to you every day, and we would love to help you with these experiences. We have provided links to guides to assist you with this at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if you continue to experience these frustrations with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s22 ultra
on August 17, 2026
Posted by: Bestphonebrand
[This review was collected as part of a promotion.] The galaxy s22 ultra has been really great phone for me over the years and still going strong. I would not change for any other phone brand be the type with Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone screen is great
on August 17, 2026
Posted by: Zaddy4u
[This review was collected as part of a promotion.] Fantastic!
Having has many many Galaxy phones starting with the original Note, then Note 2, Note 4, S8, S21 and now the S25 Ultra (+ many Samsung company phones by choice) you can say I am a little bit of a Samsung fan. As someone who values performance, and camera photo quality when my S21 was getting tired I jumped on to get a S25U
Great all-rounder phone. Incredible AI features that really improve the quality-of-use. Great camera for capturing memories and a battery life that lasts a whole day.
Having has many many Galaxy phones starting with the original Note, then Note 2, Note 4, S8, S21 and now the S25 Ultra (+ many Samsung company phones by choice) you can say I am a little bit of a Samsung fan. As someone who values performance, and camera photo quality when my S21 was getting tired I jumped on to get a S25U
Great all-rounder phone. Incredible AI features that really improve the quality-of-use. Great camera for capturing memories and a battery life that lasts a whole day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Missed the note/ultra series
on August 17, 2026
Posted by: Stylusmisser
[This review was collected as part of a promotion.] Its been a while since i had a samsung phone but i missed the stylus and the extra photo editing features and the galaxy ai stuff seemed decent. I switched from the most recent pixel as the peak of it seemed to go away amd they cheaped out on their phones and was just becoming an ai slop machine and nothing else all cloud amd most of the "touted" features wouldnt work offline. S25 u has an offline only mode for the ai and i love that. It lets me keep my data , my data
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S 25 Ultra
on August 17, 2026
Posted by: Bespoken
[This review was collected as part of a promotion.] This device has been a great addition to my everyday life. I choose to stick with The galaxy series for more years to come. I have been having Galaxy devices for years now. Great product to have.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy s25 Ultra
on August 17, 2026
Posted by: Pugbear
[This review was collected as part of a promotion.] I chose the Samsung Galaxy s25 Ultra partially because of the specs but also my postive experience with the Samsung Galaxy s20 Ultra. I like the speed at which handles multiple applications and well as its multiwindow options.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
HOME IS WHERE THE HEART IS!
on August 17, 2026
Posted by: bdb100
[This review was collected as part of a promotion.] I had a galaxy s 22 when it was new and it disappointed me.i literally turned away from the brand all together. Upon learning about the oneui home program i reluctantly found my way back home, back to samsungs galaxy s series.after trying 3 other brands flagship devices,i can say my s25 ultra is far superior than I anticipated.i rate it 4 out of 5 stars, only due to the battery needing a top off charge when I have a demanding day.im on oneui 8.5 currently, and i think the oneui 9 is gonna be available any day. its very exciting as I await oneui 9,as well as the buzz around oneui 9.5! Im so happy I chose to get my s25 ultra! there are so many options and settings,anyone who uses it can personalize and make it their home,any vision you have for a phone, you will find it, and so much more! No more homesick! Thank you samsung!
Value
4
Written by a customer while visiting Samsung US