Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(20,080 Reviews)
Open Ratings Snapshot
Rating breakdown 20,080 reviews
5 Stars
17,239
4 Stars
2,181
3 Stars
384
2 Stars
124
1 Star
152
86%of customers recommend this product. 
(
1,069 out of 1,241
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Great phone!
on January 17, 2026
Posted by: DJ Rip
from London, UK
Expertise:Expert
Verified Purchase:Yes
Nice size, fast and responsive. Loved 0% financing option.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2026
Hey DJ Rip, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you are pleased with the size, and responsiveness of your device. We have provided links to resources to assist you with all of the enhanced capabilities of your device, best align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra review by Vinam
on January 18, 2026
Posted by: Venom
Verified Purchase:Yes
This is really cool, smooth and also so flexible. I am really enjoying having this. I am so glad I've got this mobile. And the camera is excellent.
Response from Samsung USBy R&R Team, January 22, 2026
Hey Venom, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the usage of your device, and finding it easy to customize to your usage needs. We have shared a link to the Samsung Support Team for your convenience. These experts can work with you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent Battery
on January 22, 2026
Posted by: Amit K
from Seattle,WA
Expertise:Intermediate
Verified Purchase:Yes
Lasts a whole day with heavy usage. Plus the s-pen has been a lifesaver for me personally. Great phone!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 23, 2026
Hey Amit K, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are finding this device to be a powerhouse keeping up with your during the day, and that the S Pen has been such a value to your usage. Please, reach out to us again in the future if you ever have questions or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my new phone
on January 22, 2026
Posted by: Mister Pala
from Hilmar, California
Expertise:Intermediate
Verified Purchase:Yes
I waited so long for this and it was worth it every second.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 23, 2026
Hey Mister Pala, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear you feel the wait for your new device was well worth it, and that you are enjoying using your new device every day. We would love to hear from you again in the future any time you have questions, or wish to share more of thoughts about your Samsung products with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Simply amazing! Especially with the A.I. integrati
on February 7, 2025
Posted by: BooBooKitty
[This review was collected as part of a promotion.] Everything is on point, using Smart Switch to transfer my data from the Pixel 9 Pro XL was seamless. I'm loving the A.I. integration, especially working with Bixby for multi step abilities when speaking to Galaxy A.I. the cameras are amazing with the new improvements. Overall, I'm very happy with the S25 Ultra
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone has some of best feature
on February 7, 2025
Posted by: Panda123
[This review was collected as part of a promotion.] This is good gaming phone. I like to play the Genshin Impact with phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25 Ultra First Impressions
on February 7, 2025
Posted by: RachaelH
[This review was collected as part of a promotion.] My first impressions of the S25 Ultra are very positive! One ui 7 is taking some getting used to but I am over all very pleased with the changes especially the new customization options in the widgets. Customization is a huge factor for me when choosing a phone, aside from internal specs, and samsung has never disappointed me. The seamless actions across apps has also improved a lot! Being able to click a link from different app and not being taken to the internet but rather to the suppoted app where I'm already logged in is amazing and I can consume content with ease!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 7, 2025
Hey there RachaelH, thank you forsharing your experience with your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the usage of your new device, and that you are finding the enhanced features of Galaxy AI to be so helpful to you in a seamless usage. We have provided a link to the full device manual to help you with the features that may still seem ellusive. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The phone is good
on February 7, 2025
Posted by: Sfamilyguy
[This review was collected as part of a promotion.] The phone is great. Missing bluetooth on Spen. The phone app does not support video chat could be the carrier issue. Nice and quick so far.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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