Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,080 Reviews)
Rating breakdown 20,080 reviews
5 Stars
17,239
4 Stars
2,181
3 Stars
384
2 Stars
124
1 Star
152
86%of customers recommend this product.
(
1,069 out of
1,241)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Posted by: Ranjith
from Jersey city
Expertise:Expert
Verified Purchase:Yes
Samsung Galaxy S25 Ultra 512 GB delivers excellent performance with a stunning display.
The camera quality is outstanding, and the large storage is very useful.
Overall, it’s a premium phone worth it for power users.
The camera quality is outstanding, and the large storage is very useful.
Overall, it’s a premium phone worth it for power users.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Angelica
from New York
Expertise:Intermediate
Verified Purchase:Yes
I loved is all I need for more simple my life in technology.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from North Carolina
Expertise:Expert
Verified Purchase:Yes
Best smartphone and service hands down!! I am so happy with my s25 Ultra!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 2, 2026
Hi Jacquelyn Kent, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are loving the usage and amazing features of your device. Please, don't hesitate to reach out to us again if you ever have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Emelyn
from New York
Expertise:Intermediate
Verified Purchase:Yes
Love my phone though have a hard time connecting it to my vehicle-BMW X3M 2026.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Lily
from Los Angeles California
Expertise:Expert
Verified Purchase:Yes
Excellent product! exceptional camera, all day battery, and ultra smooth performance. A truly premium upgrade to my S24
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Hank Hill
Expertise:Intermediate
Verified Purchase:Yes
So far it has performed as advertised! Speakers are great and video playback is awesome. Love the camera as well! Great phone!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 30, 2026
Hey Hank Hill, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding this device to align to your expectations. We have provided a link to the full manual for your device to help you with all of the capabilities of your device including Galaxy AI. We have also shared a link to the Samsung Support Team if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Aweful sound ! The spearker is junk!
on January 11, 2026
Posted by: Miss my old phone
the speaker on this phone is very poor quality! The key board picks wrong key way to much.
Response from Samsung USBy R&R Team, January 12, 2026
Hello there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you resolve your frustrations and have the best possible experience with your device. We have provided links to an article to help you with the speaker of your device, and the different setting options for your keyboard. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Al Garay
from Florida
Expertise:Expert
Verified Purchase:Yes
Muy bueno
Excelente dispositivo
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US