Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(20,073 Reviews)
Open Ratings Snapshot
Rating breakdown 20,073 reviews
5 Stars
17,232
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product. 
(
1,062 out of 1,235
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Samsung 25 ultra
on November 16, 2025
Posted by: TheMrsA
[This review was collected as part of a promotion.] It's so easy to use the camera and storage is everything
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung 25 ultra
on November 17, 2025
Posted by: Samsung lovers
Expertise:Expert
Verified Purchase:Yes
Thanks for this phone. I love it.
I recommend. Great
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love how much longer the battery last!
on November 20, 2025
Posted by: Poptartzftwsz
[This review was collected as part of a promotion.] I love everything about the phone so far still more to explore its features!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 20, 2025
Hey there Poptartzftwsz, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving everything about this new device, and that you are having such a wonderful time exploring all of the amazing features of your phone. Please, reach out to us again in the future any time you have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
its great
on December 15, 2025
Posted by: akiva
from montana
Expertise:Intermediate
Verified Purchase:Yes
sharing my information from phone to another phone is easy. from s22ultra to s25ultra in loving the upgrade. just need a deal on a galaxy watch to go with my new phone
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 16, 2025
Hi there Akiva, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you found the setup and usage of your device to be easy and enjoyable thus far. We have provided a link to the full manual for your device to help you explore your device fully and align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good phone.
on December 29, 2025
Posted by: Wacio
from Tucson AZ
Expertise:Intermediate
Verified Purchase:Yes
Many rave about this phone - it is marvel of technologu. The only think I spotted being problem for me is camera lenses sticking out asymmetrically on the back. This prevents phone from sitting flat on table. Can be resolved by selecting proper third party case.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 30, 2025
Hey Wacio, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are happy with the usage and capabilities of your device. We do recommend protective cases on all devices and are happy to hear that you have found one that aligns to your preferences. If you ever have questions or would like to share additional feedback on your Samsung products, we would love to hear from you again in the future. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good
on January 13, 2026
Posted by: Ivan93
Expertise:Intermediate
The phone is excellent, only the battery isn't performing as I expected (it drains somewhat quickly).
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 15, 2026
Hey Ivan93, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the capabilities of your device. We have provided links to a few articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone Review
on January 18, 2026
Posted by: Roderick
from Los Angeles
Expertise:Intermediate
Verified Purchase:Yes
Phone did come as describe, worked very well it a must buy if anyone is Interested in that type of phone.for me I just wanted something else.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hey Roderick, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device to be as described, and that you are enjoying the usage for your needs. Please, don't hesitate to reach out to us in the future if you ever have questions, or wish to share additional thoughts about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Just loving it
on January 18, 2026
Posted by: Anonymous
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
Everything about the phone is a is expected. Have to send this email 2 years later.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hello Fazia namar, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that your device is meeting your expectations in functionality. We have provided links to resources to help you discover additional capabilities, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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