Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,073 Reviews)
Rating breakdown 20,073 reviews
5 Stars
17,232
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product.
(
1,062 out of
1,235)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
S25 Ultra The Greatest
on December 20, 2025
Posted by: Johnny
from Philadelphia, Pennsylvania
Expertise:Expert
This Phone Is The Greatest Verizon S25 Ultra!! This Is The Best Phone & I Only Use Samsung Galaxy This I Is The Greatest Phone Does More Then My Tablet!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: mbbb
Verified Purchase:Yes
too big, difficult to hold
too big, difficult to hold
too big, difficult to hold
too big, difficult to hold
too big, difficult to hold
Response from Samsung USBy R&R Team, January 8, 2026
Hi there Mbbb, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know our customers have a range of different wants and needs from your chosen device. We do our best to provide a range of devices to meet these different preferences, and if you are finding the Galaxy S25 Ultra too large, we have the Galaxy S25+ and Galaxy S25 that are smaller and may feel more comfortable in your hand. We have provided a link to the Samsung Support Team to assist you any time you have questions. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Packed for the long haul.
on February 9, 2025
Posted by: Megatron3
from Baton Rouge, LA
Expertise:Expert
Came from the s23ultra and this is a phenom. Can't say I used the S-pen much if at all so I didn't miss the Bluetooth function going poof. This phone is blazing fast. Screen quality is crazy beautiful (kudos Samsung). Battery life is remarkable, seriously. It took 4 days for it to catch but when it did, WOW. Easily can go a day + on one charge. Charging is fast. The new UI is Priceless and soooo much fun. No overheating issues or nothing. Absolutely no hiccups so far (9 days in). This phone was created to take it's user on a 4 yr ride, respectfully. Trade-in program is top-notch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra
on February 14, 2025
Posted by: Valeri
[This review was collected as part of a promotion.] I like the phone design also i very vast and i thing i will keep it for long time
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has unbelievable features
on February 15, 2025
Posted by: Earnestj5
[This review was collected as part of a promotion.] I love listening to audible books I stream music on my new phone i use Facebook and Instagram and X Snapchat
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best Samsung phones in a long time
on February 16, 2025
Posted by: Maehem1990
[This review was collected as part of a promotion.] The device works seamlessly across all the galaxy products.The AI function on the phone is second to none I recommend this phone to anyone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Selfie Camera is not great
on February 25, 2025
Posted by: Dutchy
[This review was collected as part of a promotion.] I don't like the camera going to play with settings. My galaxy 23 ultra seemed to have a better selfie camera which is unfortunate the camera makes my skin look like it has a gray tint to it.
Value
3
Response from Samsung USBy R&R Team, March 3, 2025
Hey Dutchy, thank you for sharing your experience with your Samsung Galaxy S25 Ultra with us. We would love to help you troubleshoot any frustration you are experiencing, and have the best possible experience with your new phone. We have provided a link to an article to help you with the camera settings and features of your new device. We have also provided a link to the Samsung Support Team if you continue to experience this frustration with your camera, or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love it! Great customization!
on February 27, 2025
Posted by: Candykaain
[This review was collected as part of a promotion.] I absolutely love my new phone! I can customize so much. The now brief on the lock screen is a added plus to this phone. Makes my everyday use of the phone so good. I also love the routines that this phone offers. I can't wait to see what other hidden gems this phone has!
Value
5
Written by a customer while visiting Samsung US