Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,074 Reviews)
Rating breakdown 20,074 reviews
5 Stars
17,233
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product.
(
1,062 out of
1,235)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
I am really happy with this phone
on June 24, 2025
Posted by: Gambler
[This review was collected as part of a promotion.] I'm really happy with this phone it takes great photos and makes tasks super easy to do and screen size is perfect
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
POOR DESIGN
on September 28, 2025
Posted by: NICOLE
from NEWPORT BEACH
Expertise:Intermediate
VERY POOR DESIGN. THE DISPLAY ON TOP IS SO SMALLLLLLLLLLLLL TO SEE THEM. VERY HARD TO HEAR CONVERSATION IN RESTAUARANT,. SAMSUNG MUSIC APP SOME TIME DIES NOT PLAY SONGS AND SKIP TO OTHER SONGS. SOME IT DELETE PICTURES BY ITSELF. SOUND SYSTEM IS AWFUL, YOU MUST HAVE SMALLLLL FINGERS FOR KEYBOARD. IT TAKES SEVERAL SHOTS TO GET A CLEAR PICTURE. SOMETIME I HAVE TO REBOOT THE PHONE TO GET CLEAR PICTURES.. IF I USE HEADSET AND MY PHOBE IN THE POCKET,WHEN I WALK,IT HANG UP THE PHOBE OR SWITCH TO DIFFERENT SONGS.NOT GOOD TAKING PICTURE IN THE DARK.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 29, 2025
Hi there Nicole, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when your device is not aligning to your expectations. We would love to help you resolve your frustrations, and have provided links to troubleshooting guides to assist you with the camera, music, and additional settings and capabilities of your device. We have also provided a link to the Samsung Support Team to offer additional assistance for a resolution if these frustrations continue. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Siva
from Texas
Expertise:Expert
Verified Purchase:Yes
I have had several smart phones with the IP rating 68, my Samsung s25 ultra has the same rating but it stopped working when it fell into the kitchen sink, it was there for less than a minute
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hi there Siva, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it is when you have a device that is not operating as intended or expected. Often times when a device is damaged through exposure to water it is also exposed to additional debris, minerals, or materials in the water that are causing the damage to your device. We have provided a link to the Samsung Support Team to assist you with any and all options available to you for a resolution with this experience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Pglamuzina
from Buffalo, NY
Expertise:Intermediate
Verified Purchase:Yes
I wish they'd ditch the ultrasonic fingerprint reader and just use capacitive. They're more secure and reliable. Aside from that and expandable storage, this phone is about as good as it gets. Hardware superb, software even better. The photo editing and video alone makes their phones worth it. Battery life great, pictures great, blazing fast. It does everything you could want
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, December 31, 2025
Hey Pglamuzina, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with so many features of your device and enjoying using it for a range of daily tasks every day. If you are not thrilled with the fingerprint reader of your device, you can make use of the facial recognition for your security on your device. We have provided a link to an article to help you enable this feature. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Customizing App Screen
on October 24, 2025
Posted by: Jay1
from Spartanburg, SC
Expertise:Intermediate
Hey... I love Samsung!!! Just brought the Ultra, and I am having fun!!! My only complaint is that it's long or my hand is short whoopty doo!!! Any way, is there a way to get apps to settle at the bottom of screen vs the top? I tried with custom but they still pop back to the top. I think this would be great for us short thumb samsungites!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I like the new camera and speed of the phone.
on March 24, 2025
Posted by: GTBUZZFAN12
[This review was collected as part of a promotion.] I switched from a Galaxy S22 Ultra, so the upgrade was significantly. I really like the new camera and speed of the phone. The audio eraser function is also great for isolating certain sounds and removing unwanted background noises.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 28, 2025
Posted by: JanuaryMilli
[This review was collected as part of a promotion.] I use my phone for work and personal use. I am a devoted Samsung user. No issues with the 25 Ultra thus far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best smartphone in the market.
on March 25, 2025
Posted by: 213nels
[This review was collected as part of a promotion.] The audio eraser feature is probably the best part of this phone that I've used so far.
The speed of the phone is also, remarkably faster than I expected.
The speed of the phone is also, remarkably faster than I expected.
Value
5
Written by a customer while visiting Samsung US