Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(20,074 Reviews)
Open Ratings Snapshot
Rating breakdown 20,074 reviews
5 Stars
17,233
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product. 
(
1,062 out of 1,235
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
4 out of 5
4
Okay
on August 29, 2025
Posted by: Kris
from Pa
Expertise:Intermediate
Verified Purchase:Yes
Older features missing that made it easier to navigate. Nothing that big of an upgrade from 22.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good value
on September 4, 2025
Posted by: MrNick
Verified Purchase:Yes
This is a nice phone and takes good photos. The battery life is longer than my previous Samsung. Everything is going well with it.
I would recommend this to a friend!
Features
5 out of 5
5
Response from Samsung USBy R&R Team, September 5, 2025
Hey MrNick, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the appearance and usage of your device, and finding the camera so amazing, and the battery able to keep up with your usage during the day. Please, don't hesitate to reach out to us again any time you have questions or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Cannot delete AI garbage but I enjoy phone itself
on September 10, 2025
Posted by: David Calloway Jr
Verified Purchase:Yes
I despise AI bloatware, but, otherwise I like the S25 Ultra 1TB I bought. There is no way to delete the AI bloatware garbage that I see. Unfortuntately, just like Samnsung, Apple forces AI garbage down our throats with no way to delete it either. As far as the S25 Ultra I bought, itself, I llike the phone and am glad I now have a lot of hard drive space to download almost any app I want to download and save almost anything I want to save on it. If you want to buy this phone or nearly any other phone Samsung (and Apple, too, for that matter), just know there is no way to delete the AI garbage if you despise AI like I do.
Response from Samsung USBy R&R Team, September 11, 2025
Hello David Calloway Jr, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important your device is to you every day, and we would love to help you have the best possible experience with your device. We have provided a link to the complete manual for your device to best align the settings to your preferences. We have also shared a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Simply beautiful device with the GOAT camera!
on September 19, 2025
Posted by: AlisonWonderland1128
[This review was collected as part of a promotion.] Galaxy AI is so amazing and helpful. The camera is the GOAT. I took a pic of the moon zoomed in, and you could see every single crater on it's surface. Beautiful phone. Samsung hit the mark... AGAIN!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 review
on September 20, 2025
Posted by: Dpooly
[This review was collected as part of a promotion.] Love the battery life and how easy it is to operate one of my best purchases to this date. The Galaxy AI is also intuitive and helps out with a lot. In my day-to-day job overall, I would purchase again. Love everything about this phone. Not to mention the S Pen was a nice feature.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has an amazing camera. I love the sty
on September 27, 2025
Posted by: Loveme2
[This review was collected as part of a promotion.] I'm still learning about the galaxy Ai and what it can do. The phone is absolutely amazing and I love it
The camera is out of this world.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not pleased with S25 Ultra
on October 2, 2025
Posted by: SC83
Expertise:Intermediate
Verified Purchase:Yes
Camera and video function, autofocus, and image quality are significantly worse than S22 Ultra, likely due to the software. And the comparison is not even close. I hate it when smarter phones seem to get "dumber" at basic functions.
Response from Samsung USBy R&R Team, October 2, 2025
Hi there SC83, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not aligning to your expectations. We have provided links to a few articles to help you with the camera settings and features of your device. We have also provided a link to an article to assist you if your photos are dark or blurry. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if this experience continues, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Do better not reducing tech
on October 22, 2025
Posted by: Herbie2112
Expertise:Expert
Go back ti when phones were innovative. I'm using the S25 ultra from s22 ultra and I regret the change. Copy from Chinese phone makers!!! People won't be brainwashed for so long into thinking you are doing better. You S4 or note 3 had some things you took out. Give us quality innovations not taking away the reasons we are with your brand! S25 Ultra is a miss! Do better and not trying to save on manufacturing costs or puttingtech that you will be chargingus for!
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, October 23, 2025
Hello Herbie2112, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important it is to feel that you are getting a great device with truly innovative features. Without knowing what features you feel have been removed, or have not been added, we have provided a link to the complete manual for your device to assist you with exploring the full capabilities of your new phone. We have also shared a link to the Samsung Support Team if you have questions about your Samsung products. We would also love to hear form you any time in the future with features you would like to see in devices going forward. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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