Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(27,168 Reviews)
Open Ratings Snapshot
Rating breakdown 27,168 reviews
5 Stars
23,294
4 Stars
3,009
3 Stars
528
2 Stars
156
1 Star
181
86%of customers recommend this product. 
(
1,134 out of 1,321
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Great phone
on June 29, 2026
Posted by: Punx3579
[This review was collected as part of a promotion.] This phone is a powerhouse. Galaxy ai makes the day easier when out shopping or taking amazing pictures. The battery life on the phone makes it great for all day usage, playing games, streaming movies, or scrolling through social media.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I've loved every galaxy series
on June 29, 2026
Posted by: GarageDaddyBudz24
[This review was collected as part of a promotion.] Love using galaxy AI on my pictures. The fun ans many different ways it brings my pictures to life!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Lots of features that I use everyday
on June 29, 2026
Posted by: Turin22
[This review was collected as part of a promotion.] Definitely a phone that has upgrading my life how easy it is to handle and the customization is excellent with wickets all the way to AI Galaxy one of my favorite versions of an Ultra Plus the camera I get so many compliments of frame rates and zooming capacities not mentioning the battery lasting a lot even during heavy use looking forward to new updates in the future
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has exceeded my expectations!
on June 29, 2026
Posted by: NinjaMedic
[This review was collected as part of a promotion.] The AI on my phone is amazing and I could not be more pleased. It has super fast response time and transitions from one app to the next without any hesitation or lag. The photos that I am able to take are top notch! I love my Samsung 25 ultra and Galaxy AI!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone overall
on June 29, 2026
Posted by: Pippa1
[This review was collected as part of a promotion.] Easy to use but screen is easy to Crack at corners. Galaxy AI is great for giving overviews thay keep you from going down the rabbit hole.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy s25 Ultra is a great cell phone!
on June 29, 2026
Posted by: Galaxygirl
[This review was collected as part of a promotion.] the Galaxy s25 Ultra is a great cell phone it's strong, smart and durable with great features like camera updates and AI capability.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Overall a great phone highly recommended
on June 29, 2026
Posted by: Nathan
[This review was collected as part of a promotion.] The galaxy ai is super useful and the S pen is one of my favorite parts of the phone and it runs super good
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not what i expected
on June 29, 2026
Posted by: Jclobita
[This review was collected as part of a promotion.] Pen broke the first week. The pho e plays music and videos when it wants and when i tried to trade it out they wanted to send me a refurbished one without a pen. At this time i cant even take the pen out. I used to take pictures with the pen and this one didnt even had that option no more. I dont like this phone. I was better with my note20 bring back the note.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, July 2, 2026
Hi there Jclobita, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your new device is not meeting your expectations. We have provided links to the complete manual to help you with the hand gestures and voice commands you can use with your camera shutter, and to the Samsung Support Team to assist you with a replacement S Pen if that is going to help you resolve this experience. We have also provided a link to an article to help you remove the S Pen from your device if that is your current experience. We appreciate you being a Samsung customer. -Elizabeth
S Pen stuck inside Galaxy phone
https://www.samsung.com/us/support/troubleshooting/TSG01221723/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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