Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(20,074 Reviews)
Open Ratings Snapshot
Rating breakdown 20,074 reviews
5 Stars
17,233
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product. 
(
1,062 out of 1,235
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Great device.
on December 26, 2025
Posted by: ssss
from Arizona
Expertise:Expert
Verified Purchase:Yes
The phone is really feature packed. Love it. Its fast and lasts long.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Lightning Fast!
on December 28, 2025
Posted by: Norge_Jente
from Virginia
Expertise:Expert
Verified Purchase:Yes
Love my S25 Ultra! It's so fast opening apps and so glad I upgraded.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 30, 2025
Hi Norge_Jente, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so pleased with the enhanced speed and processing power of your device. We have shared a link to the manual for your device to help you further explore the capabilities of your device with Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Opt out Grief
on January 2, 2026
Posted by: Private Witheld
Verified Purchase:Yes
Could not opt out of personal tracking and ads without nightmare turn on of S11
Response from Samsung USBy R&R Team, January 5, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important it is to be able to customize your device to your needs and preferences. We have provided a link to an article to help you with the ads you mention experiencing with your device. We have also shared a link to the complete manual for your debvice to help you with additional settings you can enable to disable for your needs. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's great love it awsome camera
on January 2, 2026
Posted by: Hhhh
Expertise:Intermediate
I will always use Samsung's they are my favorite product
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
I wish it was more pink
on January 5, 2026
Posted by: Feeling Mislead
from Cincinnati, OH
Expertise:Intermediate
Verified Purchase:Yes
It feels like a quality phone, but it feels a little bulky and the images feel a little misleading. I feel like a better description for the Titanium Pinkgold would be soft pink gold or barely there pink gold.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 5, 2026
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the quality feel of your device. We appreciate you providing your feedback on the appearance of your device as we continue to innovate our product line. We do recommend protective cases on all devices to help ensure protection from accidental bumps and drops of your device. We have provided a link to the Samsung Support Team if you have questions about available accessories, or any features on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 ULTRA 1TB
on January 13, 2026
Posted by: Patricia
from Ardmore Oklahoma
Expertise:Expert
Verified Purchase:Yes
I've always been a Samsung phone lover! So Im gonna give it 5 stars! SAMSUNG PHONES THE BEST OF THE BEST😍😍😍😍
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2026
Hi Patricia, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you love your phone, and that you believe it to be the best. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 17, 2026
Posted by: Justin
from Idaho
Expertise:Expert
Verified Purchase:Yes
Fast, great battery, and smooth experience so far.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 23, 2026
Hi there Justin, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the processing speed, battery life, and experience of your device thus far. We have provided links to resources to assist you with discovering all of the amazing capabilities, aligning the settings to your preferences, and answering any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not worth the price tag
on January 22, 2026
Posted by: C Williams
from California
Expertise:Expert
Verified Purchase:Yes
It's extremely slow to open apps, even on wifi. I have to close them out a bunch of times to get it to open, and i dont have very much downloaded on it yet.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 22, 2026
Hi C Williams, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations in functionality. We have provided links to troubleshooting guides to help you maximize the speed, and recommend beginning with the refresh rate of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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