Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,074 Reviews)
Rating breakdown 20,074 reviews
5 Stars
17,233
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product.
(
1,062 out of
1,235)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Posted by: Inukenza
Expertise:Expert
Verified Purchase:Yes
The device is slick and I love the color. It feels awsome in my hand. The power of the chip and the capacity are perfect.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Rob M
from Florida
Expertise:Expert
Verified Purchase:Yes
From the moment I started using the S25 Ultra, it felt like a true upgrade and a genuine fresh breath of air. I felt free from other OS and ecosystems. A device that has me excited to use a phone again and a very solid build quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 15, 2025
Hi there Rob M, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this device to be so amazing to use, and that the build feels solid and of great quality. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Super
Verified Purchase:Yes
Love all the features, the colors and the look of the phone.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, December 18, 2025
Hey there Super, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the features and appearance of your device. We have provided a link to the complete manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Gary
from Wirtz VA
Expertise:Intermediate
Verified Purchase:Yes
Absolutely wonderful doing business with you. Great price on a great phone.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anthony
Verified Purchase:Yes
I have had this phone for one month. I like how it performs and is much lighter than the previous version. I'm happy that I've replaced my older S23 with this one.
Written by a customer while visiting Samsung US
Posted by: Sofia
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
The pen is not very responsive, and the screen often does not register it. When I use the translator, it only works about half of the time. My five-year-old phone worked better than this. Very disappointed.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy R&R Team, December 23, 2025
Hi Sofia, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when you have a device that is not operating as expected, and we would love to help you troubleshoot your frustrations. We have provided links to articles to help you with the S Pen usage, and with the display responsiveness of your device. We have also shared a link to the Samsung Support Team to help you troubleshoot the Live Translate feature on your device, and offer additional assistance if you continue to experience additional frustrations. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Good performance but selfie camera below par
on December 22, 2025
Posted by: Devd
Verified Purchase:Yes
For a high end product, the selfie camera is not upto the mark. In the age of instagram, that is a big negative.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 23, 2025
Hi there Devd, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the camera of your device is to you every day for capturing life moments, and curating great social media content. We have provided a link to an article to help you with the camera settings and features available on your device to maximize your experience. We have also shared a link to the complete manual for your device to help you with the features of Galaxy AI that can further enhance your camera experience. Lastly, we have provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Matt
from Santa Clara, California
Expertise:Expert
Verified Purchase:Yes
Love features, Hate the size, make a compact, no spen needed for most of us, maybe a 6.4 inch and slightly thicker for bigger battery
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US