Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(19,811 Reviews)
Rating breakdown 19,811 reviews
5 Stars
17,058
4 Stars
2,143
3 Stars
368
2 Stars
112
1 Star
130
86%of customers recommend this product.
(
927 out of
1,072)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Posted by: Disappointed Fan
from Ohio
Verified Purchase:Yes
Forced to upgrade from my Note 9 bc of apps, but I'm not happy with losing a headphone jack, a bluetooth s pen, a fingerprint reader that works on the first try, etc. I was a Samsung fan with the Note series, but I won't be raving about the Galaxy S Ultra.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R Team, January 5, 2026
Hi there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when you upgrade to a new device and there are features that have been changed from your expectations. If you are wanting to use your favorite wired headphones, you can use an adapter plugged in to your charging port to use your headphones. We have provided a link to an article to help you with the redesigned S Pen features on your device. We have also shared a link to a troubleshooting guide to help you with the fingerprint reader on your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Juno
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
I actually wasn't expecting a major upgrade from my 23 Ultra, but the 25 Ultra runs like a dream. The display looks so nice. The camera is even better. I'm very pleased with this phone.
Also, avoid the Galaxy 22 like the plague.
I would recommend this to a friend!
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Haven't found a thing wrong yet with my phone!
on January 5, 2026
Posted by: Gina
from NJ
Verified Purchase:Yes
Love the smooth feel of the scrolling as well as the flat screen. Somehow its easier to acces the side panel and of course screen protectors fit with less complication and waste. Just loving this phone. Not even gonna mention how the AI makes my questions easier and my searches way leas tedious. Complex yet uncomplicated at the same time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 6, 2026
Hi Gina, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are having such an amazing experience with your phone, and that is works so seamlessly for your usage. Please, reach out to us again in the future if you ever have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Posted by: Roni
from Florida
Expertise:Expert
Verified Purchase:Yes
Excellent design, optimal performance, I have 3 weeks and I give it a heavy job and it responds, however, in times of inactivity the battery hurts to discharge quickly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 15, 2026
Hi Roni, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the amazing features, design updates, and overall performance of your device. We have shared a link to the Samsung Support Team for your convenience. They can assist you if any questions arise during the usage of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Honesty Reviwer
from Seattle, WA.
Expertise:Intermediate
Verified Purchase:Yes
Love it~! WAY better than my last phone, plus it is SUPER fast / responsive! Though I know the Korean version has 16GB of ram option, I wasn't going to ask my spouses family to send me that only becuse of that. The 12GB version is awesome, though I do see the positive to the 16GB of Ram because the more apps you collect, the more it eats up ! Just be aware of that! Other than that, I LOVE this phone, plus it's smaller than the wifes S24!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 16, 2026
Hey Honesty Reviewer, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so thrilled to hear that you are enjoying the usage of your device, and finding it to operate so well for your usage. We have provided a link to the Samsung Support Team to offer their expertise if any questions come up as you continue using this device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I love the design and its new features
on February 12, 2025
Posted by: GTISBACK33
[This review was collected as part of a promotion.] Enhanced camera capabilities offer stunning image quality with improved low-light performance. The vibrant display boasts increased brightness and color accuracy for an immersive viewing experience. A more powerful processor ensures smooth multitasking and seamless gaming. Battery life has been extended for uninterrupted usage throughout the day. The sleek design features refined materials for a premium feel. Durable construction provides enhanced protection against daily wear and tear. Advanced software integrations offer a personalized user experience. The Now bar redefines mobile technology. This innovative tool truly streamlines daily activities. Its intuitive design makes complex tasks feel effortless. With a single gesture, you can accomplish what used to take multiple steps. This enhances productivity and simplifies workflows. The integrated audio eraser is a game-changer. Background noise disappears, leaving crisp, clear audio. It's perfect for enhancing recordings and calls. This seamless integration of features creates a powerful and efficient tool. It's a must-have for anyone looking to simplify their digital life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A powerful phone for those that want one
on February 16, 2025
Posted by: carnage2405
[This review was collected as part of a promotion.] 1. The phone has much better, less aggressive shape design in comparison to 2024's model. I think it pays homage to the Samsung A5 actually.
2. I love the camera and the quality. Better than what's on the market. 200 MP is simply amazing.
3. Now Brief is a good addition so far, helps with the minimalism we all seek on the lock screen. It could be a tad more useful when I expand it though, it seems to really be a little bit more of a weather app
4. Implementation of the new One UI is excellent. It makes things more succint regarding icons in the taskbar and whatnot
5. It fits nicely in male pockets, it's a delight to hold (due to its metal finish).
5. Stylus should've been bluetoothed
6. The phone does feel a little bit heavy and sore to hold after some time
7. Would've been awesome to have fingerprint recognition all over the screen or on a large portion of the screen's bottom half
8. The incorporation of AI is definitely a plus, but needs some work. Gemini works decently on the phone but it's not quite a true assistant, as it is more so just a really good search engine.
9. Translation of calls is a really good and welcome feature!
10. Screen quality and screen size is phenomenal. Same goes with the fast charging feature and battery use. Very impressive.
Overall, a high quality, flagship smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Audio Eraser is legit
on February 16, 2025
Posted by: OKCSteve
[This review was collected as part of a promotion.] I've had the Samsung S21U, S23U and now the S25U and it's been mostly a worthwhile upgrade each time.
The S25U has better battery than my S24u but they dropped the Bluetooth feature for the Spen, SLIGHTLY smaller form factor while have just a bit larger display.
The AI features are nice as well.
Audio Eraser and sketch to draw are pretty awesome
Audio Eraser and sketch to draw are pretty awesome
Value
4
Written by a customer while visiting Samsung US