Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,073 Reviews)
Rating breakdown 20,073 reviews
5 Stars
17,233
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
152
86%of customers recommend this product.
(
1,062 out of
1,234)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
I love you
on October 12, 2025
Posted by: StoneFL
[This review was collected as part of a promotion.] I love u guys production what eles u want me to say
Value
5
Written by a customer while visiting Samsung US
Posted by: Williams
from Smiths Grove, Ky
Verified Purchase:Yes
I like my new phone. I can't tell very much different in the 25 and the 22+ except a little bit of a bigger screen which I am needing because of glaucoma. I do think it's rather expensive especially since you wouldn't give me anything for my trade in. I do feel like I was taken advantage of because I was expecting something for my phone.
Performance
4
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on October 19, 2025
Posted by: Lovevideochat
[This review was collected as part of a promotion.] First off the galaxy AI is super cool once you figure it out, it took a little tinkering but I think that's because I'm old. I love video chatting with my grandchildren it works flawlessly. Overall 5 star rating!!
Value
5
Response from Samsung USBy R&R Team, October 20, 2025
Hey there Lovevideochat, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to know you are so pleased with the usage of your device, and that you love the ease with which you can keep in touch with your loved ones. We have provided a link to the complete manual for your device to assist you with additional features. We have also shareda link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone the camera is amazing
on October 23, 2025
Posted by: MEROA8
[This review was collected as part of a promotion.] I have use Samsung products and my entire life so far I have no complaints,my new S25 Ultra one of the best so far with so many features and amazing camera.
I do recommend Samsung products.
I do recommend Samsung products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
this product is amazing
on October 23, 2025
Posted by: Lovely15
[This review was collected as part of a promotion.] The new galaxy s25 ultra is completely a phone amazing! Because help us to use the new tools very easier. Including her AI is incredible when y take a photo I have options to edit more easily thanks for IA. The camera is perfect I like how take picture and how recording videos to my always prefer use samsung to my opinion is the best phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's a legendary product, easy to use and meets al
on October 30, 2025
Posted by: BASSAM
[This review was collected as part of a promotion.] I use it for my daily life, my work, and artificial intelligence.
Value
5
Response from Samsung USBy R&R Team, October 31, 2025
Hi there Bassam, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding it so helpful for a range of daily tasks both personal and professional, and that Galaxy AI is such an added value to your experience. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect - no camera clicker stylus for 25
on October 31, 2025
Posted by: Thetxboutique
Love this phone so much, BUT I HATE THAT THEY REMOVED THE PHONE CLICKER FROM THE STYLUS. BIGGEST COMPLAINT!!!
Written by a customer while visiting Samsung US
Posted by: Karthik
Expertise:Expert
Verified Purchase:Yes
I upgraded from 3+ year old S22 ultra to S25 ultra. The battery is terrible. Charge drops to half by noon with very light usage. My old S22 ultra would have more than 70% at noon...Very disappointed...if Samsung does not fix this, my next phone will not a Samsung!
No, I would not recommend this to a friend.
Features
2
Response from Samsung USBy R&R Team, November 4, 2025
Hey Karthik, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important the all day battery life of your device is to you everyday. The intelligent battery of this device is designed to maximize automatically after a short period of usage and adjusting to your consumption habits. If this is not your experience, we have provided a link to a few troubleshooting guides to help you maximize the battery life manually. We have also provided a link to the Samsung Support Team to offer additional options to resolve this matter if it continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US