Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,071 Reviews)
Rating breakdown 20,071 reviews
5 Stars
17,230
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product.
(
1,060 out of
1,233)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Great Features & Endless Possibilities
on March 28, 2025
Posted by: LovemyS25
[This review was collected as part of a promotion.] I LOVE my new Galaxy S25 Ultra! It has so many great features. You can look at media controls, tasks, the timer and stopwatch without unlocking your phone with the now bar at the bottom of your screen. I like the feature of being able to cut something or someone from one photo and paste it to another that's so cool. I had to set multiple alarms throughout the day so I could remember to take my medications and I was able to group them into one folder which is nice and organized. Customize your apps or widgets and make your folders larger if you'd like. I could go on and on but you really need to see for yourself. So if you're wondering if you should get the new S25 Ultra stop and run out and get one!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
From a verified user
on April 27, 2025
Posted by: rick
from Lubbock
Expertise:Beginner
Great phone by samsung.com. I would advise you to get one
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 29, 2025
Hi Rick, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so thrilled with your device, and would recommend it to your friends and family. We have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Muy futurista
on May 2, 2025
Posted by: Werva
Expertise:Intermediate
One of the best decisions a cell phone can have made that meets all the long-lasting expectations.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 6, 2025
Hi Werva, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to know you are having such a great user experience of your new phone and finding it keeping up with your throughout the day. We hope you have also had a chance to explore the features of Galaxy AI, and we have provided a link to the full device manual for your convenience. We have also provided a link to the Samsung Support Team if any questions come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Pencil is great working
on August 26, 2025
Posted by: S25Ultraforever
[This review was collected as part of a promotion.] The Galaxy S25 Ultra's pen is more sensitive and feels better than its predecessor, but it's a shame that it doesn't have Bluetooth functionality, so I miss out on the long-distance selfie feature that I often use when traveling.
I hope that the next S26 series will include Bluetooth functionality in the pencil.
Value
4
Response from Samsung USBy R&R Team, August 28, 2025
Hi there S25Ultraforever, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you have enjoyed the usage of your new device, and finding the S Pen to be easier to use with the display of your device. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Gabby
from Chi
Verified Purchase:Yes
I can't screenshot! If using the volume buttons it's hard and most of the time only gets the volume up. Using the slide the screen it's like mission impossible.
Performance
5
Design
5
Response from Samsung USBy R&R Team, September 12, 2025
Hi there Gabby, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand that new devices can come with a bit of a learning curve including how to capture a screenshot perfectly on the first try. We have provided a link to the complete manual for your device that highlights the different ways this task can be accomplished. We have also provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome performances among other things
on December 12, 2025
Posted by: Kimberly
from Grand Bay AL
Expertise:Expert
This had been one of the lost outstanding Samsung Galaxy phones I've ever owned the camera is outstanding the display that performance the storage that just I love everything about this phone I would highly highly recommend this phone to anyone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Zahir Mohamed
from Queens
Expertise:Expert
Verified Purchase:Yes
Samsung galaxy S25 ultra is one of the best device you can ask for within these modern time in this future .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone
on December 22, 2025
Posted by: Chrissa11
Phone doesnt seem any different than the s24 ultra. Other than the shape of the phone they ate pretty much the same. I also have the s25 plus and I honestly like the + better. It feels better in your hand its lighter and it doesnt work any differently than the ultra. Pictures come out nice on both phones and I dont see any difference in that
Response from Samsung USBy R&R Team, December 22, 2025
Hey Chrissa11, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know it can take time to fully discover your device, and best align the settings to your preferences. We have provided links to resources to help you discover additional capabilities that can help you maximize your experience with your device, and answer any questions that may come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US