Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,069 Reviews)
Rating breakdown 20,069 reviews
5 Stars
17,228
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product.
(
1,058 out of
1,230)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Excellent Phone!
on November 17, 2025
Posted by: PNWborn77
[This review was collected as part of a promotion.] I always get the Galaxy S Ultra series and this is the best one, yet. The Galaxy AI features are ridiculously good. The gaming is amazing. The camera is phenomenal. I highly recommend this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No features as good as my S23 Ultra
on December 5, 2025
Posted by: wolfatdoor
[This review was collected as part of a promotion.] No "Director" on Camera App.
I only use it as a backup and test phone.
And of course, I don't expect anything from this review.
And it now will be a long time before I get another phone.
So just keep the down grading firmware updates coming that will maybe even make my glorified S23 worthless. This could help me decide to go to some other manufacturer.
Value
1
Response from Samsung USBy R&R Team, December 9, 2025
Hi there Wolfatdoor, thank you for your feedback on your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can take time to discover the ways features you have relied upon the past have been changed, and to best align the settings to your preferences. We have provided a link to an article to help you with different camera settings and features. We have also shared a link to the complete manual for your device to help you best align the settings and capabilities to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you further if you have questions or experience anything out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Fix the camera!!
on January 7, 2026
Posted by: UPSET
from Florida
Expertise:Expert
I am so disappointed and angry with this phone camera. I finally upgraded my ultra 20 to an ultra 25 in December. What the hell happened Samsung?! PLEASE FIX THE CAMERA! PLEASE! Lighting is so bad. Quality is horrible. It looks so pixelated and over processed. I can't zoom in. It looks like a painting. I use my camera everyday! I make content, I'm the family's photographer. THIS IS HORRIBLE! I will be including photos I took of myself with my ultra 25 and my kids Galaxy 25. Taken secs after and unedited. Samsung! Please fix this issue! I tried settings. I tried raw photos. Nothing is working!
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 8, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not operating as intended or expected. We have provided links to resources to help you with the lighting and different settings and features of your camera. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with the camera of your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Data grabbing JUNK!
on October 30, 2025
Posted by: DoneWithTodaysTech
from Wisconsin
I’m beyond fed up with phones that don’t have removable batteries. We’ve taken massive steps backward. I feel like I’m back in the bag phone era — dragging around a power bank like an umbilical cord just to stay connected. This isn’t convenience; it’s a design disaster. You’ve stripped away user control just to harvest data and force dependence on your ecosystem. I’m done with it. Until you start giving power back to the user — literally and figuratively — I won’t buy another one of these tethered battery-box phones.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, October 30, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important specific features of a device are to you every day. If you are looking to be able to change the battery of your device on the go rather than using a portable battery pack, the Samsung Galaxy XCover series of devices have this feature, where the battery can be removed and changed. We have shared a link to the Samsung Support Team if you have questions about this specific device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
good
on February 7, 2025
Posted by: david
from Florida
Expertise:Beginner
good phone to buy need 1vtbyt storages Dsmart phone
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
1 Miss
on February 8, 2025
Posted by: The First Curse
from United States
Expertise:Expert
The Biggest Disappointment is no bluetooth SPen. I purchase phones mainly for the camera and I have a shaking hand. I used it on almost every selfie and when I need to take a picture with no one to shoot it.
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful Display
on February 9, 2025
Posted by: Ryan78keymaster
Very Beautiful Vibrant Screen very good Battery smooth
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone with one big draw back
on February 28, 2025
Posted by: WhatsGoodGalaxy
[This review was collected as part of a promotion.] Ove the S25 Ultra! Samsung knocks it out of the park again with the most powerful processor, great camera, beautiful screen and elegant build. Big disappointment lies in the loss of the Bluetooth S-Pen however. As someone who used it for remote photo shutter and controling media from a distance, Im massively upset over the loss. Here's to hoping it's brought back with the next Gen.
Value
4
Written by a customer while visiting Samsung US