Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,062 Reviews)
Rating breakdown 20,062 reviews
5 Stars
17,225
4 Stars
2,178
3 Stars
383
2 Stars
124
1 Star
152
86%of customers recommend this product.
(
1,056 out of
1,227)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Ultra to the max!
on February 7, 2025
Posted by: 808samsung
[This review was collected as part of a promotion.] I use the Galaxy S25 ultra as my main camera, I'm no longer carrying a separate camera. The 1tb storage comes in handy, my old phone was almost maxed at 512gb. Also love the new Always on Display and the official crocs case
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra worth the wait
on February 9, 2025
Posted by: Red72
Waited for the s25 ultra instead of getting the s24 ultra and I'm glad I did .the pre order price was unbelievable price plus 1 tb storage made it a easy choice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Back and Better Review
on February 11, 2025
Posted by: YOLO16
[This review was collected as part of a promotion.] I am pleased with the arrival of my new Samsung S25 Ultra. Its substantial storage capacity, coupled with the advanced Gemini AI features for photo-to-art conversion, is particularly impressive. It has seamless actions across all apps and the Now Brief that helps track my energy levels as part of Samsung Health. The enhanced processor facilitates faster upload and download speeds. Furthermore, I appreciate the phone's aesthetically pleasing rounded edges.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Just okay, not worth the upgrade from the S23
on February 17, 2025
Posted by: Jeffsss
[This review was collected as part of a promotion.] Device is just alright, but not much of an upgrade from the S23 and not really worth the money. The lack of Bluetooth in the s pen is a disappointment, the AI functions aren't really impressive, bixby still sucks, and the camera didn't really improve much.
Value
2
Response from Samsung USBy R&R Team, February 18, 2025
Hi there Jeffsss, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that the changes that have been made can cause frustration for you as you learn the adjustment to your usage for similar functionality. We have provided links to an article to help you with the new features of your S Pen, an articel to help you with the camera features, and to the full device manual to help you with the features now available as a replacement. The full manual can also help you discover the ways you can use Gemini as your assistant. We have lastly, shared a link to the Samsung Support Team to answer any questions you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
This phone feels like it could be a downgrade
on February 18, 2025
Posted by: Jerem0y
[This review was collected as part of a promotion.] This phone was a upgrade from the previous model of Samsung galaxy, and that previous model I feel was better than the new model. Though it's nice to have upgraded CPU and speed, there's other features that I miss. I miss the design very badly the s24 felt so much better to hold than the s25.
Value
2
Response from Samsung USBy R&R Team, February 18, 2025
Hi Jerem0y, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the enhanced speed and processor of you new phone. Without knowing what features you are missing with these updates, we have provided a link to the full device manual to help you discover new ways to accomplish these tasks. We have also shared a link to the Samsung Support Team to offer one on one assistance with any frustrations you may be experiencing. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
same quality, same experience.
on February 19, 2025
Posted by: Dionisio
[This review was collected as part of a promotion.] phone feel better in my hands than previous, but most of us will use protective cases anyway, so the change is minimum.
AI features are definitely disappointing, but I really have not expectations about it. I don't see the use of it.
About Gemini from Google, it really is a glorified search engine and I don't see why I should hold a conversation with a "computer"
About Gemini from Google, it really is a glorified search engine and I don't see why I should hold a conversation with a "computer"
anything else is standard in what I expect from a Samsung phone (I switch every year)
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone hands Down!
on February 25, 2025
Posted by: 222444666888
[This review was collected as part of a promotion.] This phone was a gift and I am amazed at all the amazing features like, "read page aloud", "zoom of 100xs" the “seamless actions across apps,” and the fantastic camera. "Improved and impressive fingerprint scanner."I have only had half a day to review that includes set up so it's went like this, setup was simple had a harder time with the carrier then the phone. Then I see the amazing graphics and am stunned! This is by far out the bag the best phone on the market
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome just awesome!
on February 27, 2025
Posted by: Tekno123
[This review was collected as part of a promotion.] Boots Almost instantly. Very fast. Love it! No issues whatsoever as of yet
Value
5
Written by a customer while visiting Samsung US