Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(26,972 Reviews)
Rating breakdown 26,972 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Šis telefonas man paliko isputi su foto kamerom
on March 2, 2025
Posted by: Aleksas77777
[This review was collected as part of a promotion.] Puikus yrenginys foto kamera ir video kamera gerai atlieka savo darba
Zaidimu grafika gera galaxy buts pro3 garsas geras
Zaidimu grafika gera galaxy buts pro3 garsas geras
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Maybe not Much compared to S24, above all others
on March 2, 2025
Posted by: Zaeryth
[This review was collected as part of a promotion.] Seeing reviews around many people complain about how it doesn't improve enough off of the s24. As someone moving from another device (Fold 5) it has been amazing. My fold 5 had significant reliability issues and needed to be replaced 4 times in 2 years. So I bit the bullet and got a regular phone and man am i impressed. I didnt realize how much the pen could come in handy and the cameras always surprise me with amazing photos. The UI is wonderful and it always runs fast and efficiently. Would reccomend if youre moving from a different type of device. There's seamless actions across apps and despite me being someone who's usually against AI type developments. Ive found many of the features to be helpful and nonintrusive. As an assistant it is very good
I didnt think id often use the now brief but when waking up in the morning it's a nice way to condense everything I want to see into a single screen
I didnt think id often use the now brief but when waking up in the morning it's a nice way to condense everything I want to see into a single screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on March 2, 2025
Posted by: retro765
[This review was collected as part of a promotion.] I upgrade to this phone from the galaxy note 20 ultra and it had been amazing. This phone lasts all day without needing to be charged and it very fast with no lag.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sub Par Camera
on March 2, 2025
Posted by: Road_Hunter
from USA
Expertise:Intermediate
I bought this phone hoping it would be a big upgrade from my old phone. 1st thing I noticed is the camera quality is not near as good as my S22 Ultra was. It's very pixilated especially when you try to zoom in on a picture you have already taken no matter what MP you have it set at. Outside of that it's a phone ha. The rest of it seems to work as you'd expect but I am way disappointed in the camera.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, March 6, 2025
Hey there Road_Hunter, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear you are overall pleased with the usage of your new phone. We would love to help you resolve the frustrations you mention with the camera of your device, and have the best possible usage of your device. We have provided links to a few different articles to help you at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Easy setup, sleek look and great features
on March 2, 2025
Posted by: espwoj2
[This review was collected as part of a promotion.] Easy app downloads, great features. Love the easy of the pen. Pictures are clear and many new options.seamless actions across apps,” “Now Brief,” or “Audio Eraser”
Value
4
Response from Samsung USBy R&R Team, March 5, 2025
Hi there Espwoj2, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the enhanced features of Galaxy AI and additional capabilities of your new phone. We have provided a link to the Samsung Support team for your convenience. they can answer any questions that may come up as you continue exploring your new device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung never really disappoint
on March 2, 2025
Posted by: GalaxyS25Ultra
[This review was collected as part of a promotion.] Beautiful device, latest technology. Love the new AI integration with everyday usage
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth extra money
on March 2, 2025
Posted by: Galaxytruereviewer
[This review was collected as part of a promotion.] I recently purchased the Samsung Galaxy S25 Ultra, and unfortunately, it’s been a letdown. The design even though changed, not worth the extra money you are paying for this. The camera, which was supposed to be the standout feature, is incredibly inconsistent. Sometimes it takes great shots, but other times, it struggles to focus or overexposes, especially in low-light conditions. The battery life is also same as s24 ultra.
The performance is decent, but it doesn’t feel as smooth or fast as some of its competitors in the same price range. The software experience is cluttered with bloatware, and the interface can feel sluggish at times. For the price, I expected much better overall quality and reliability. Honestly, it feels like an overpriced phone that falls short in too many areas. Would not recommend. Will post a full youtube review soon.
Value
1
Response from Samsung USBy R&R Team, March 4, 2025
Hi there Galaxytruereviewer, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know your device is invaluable to you every day for a range of tasks. We would love to help you resolve your frustrations and have the best possible experience with your chosen device. We have provided a link to an article to assist you with the camera features. We have also provided a link to help you with the speed and smoothness of your user interface. We have lastly, provided a link to the Samsung Support Team and full device manual to help you best align the device to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I have had by far.
on March 2, 2025
Posted by: Pthang
[This review was collected as part of a promotion.] The seamless actions across apps are awesome. I mean the camera is great, and the video is great, I mean what can I say it's the perfect phone.
Value
5
Written by a customer while visiting Samsung US