Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(26,973 Reviews)
Rating breakdown 26,973 reviews
5 Stars
23,168
4 Stars
2,987
3 Stars
514
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Best upgrade!
on March 4, 2025
Posted by: isSamHere
[This review was collected as part of a promotion.] I used to have the s21 ultra and I recently switched to the s25 ultra. I want to say that it was the best upgrade. I love what this phone can do. I so far haven't tried everything but I know it performs much better. I noticed how consistent the performance is in gaming, such a COD Mobile. The s pen was a plus. I've already used it to take quick notes. When the phone is off and I pop out the pen it automatically pops up notes for me, ready to write. I've use the Ai erasing in photos and it's so much fun as well. It really does give a difference, especially when remove background object or people in pictures. I provided an example of the Ai erasing feature, left is orginal and right part of the picture is the cow in middle being erased. I enjoy the flat screen and the build of the frame, it does feel strong and durable. The new UI is amazing and looks much better and smoother. I'm overall happy with this upgrade and believe samsung once again did a great job on this phone. Will always be a consumer of their products. Started with the s3 and now here with s25 ultra and tab s9 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Fine, not ULTRA
on March 4, 2025
Posted by: Badcritic
[This review was collected as part of a promotion.] The s25 Ultra i would have to say it feels like a half set up from last year's model. It is beautiful but the reason I joined samsung (it's experimentation. And not taking itself to seriously) is gone. The Ultra does not have everything possible packed i to one phone like it used to. Honestly I would say the Note 9 was the best example of a phone that did it all. This year:
No Bluetooth S pen
No silicon carbide battery
No fast charger in the box
No Bluetooth S pen
No silicon carbide battery
No fast charger in the box
The phone is amazing and it does everything right but it does not hold up to the Ultra title it has been given in my eyes. I have found myself considering other brands that are more experimental with their phones on occasion
Value
3
Response from Samsung USBy R&R Team, March 6, 2025
Hey there Badcritic, thank you for taking time out of your day to share your experience of your new Samsung Galaxy S25 Ultra with us. We understand how valuable your phone is to you every day, and wanting to feel that you are getting the best possible usage every day. We have provided a link to an article to help you with the redesigned S Pen capabilties. We have also shared a link to the full device manual that will help you discover additional features like hand gestures and voice controls that can enhance your overall usage every day. We have lastly, shared a link to the Samsung Support Team to offer one on one assistance if you ever have questions about any of your Samsung products. We appreciate you being a loyal Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
the Al caught my attention on getting the s25ultra
on March 4, 2025
Posted by: Back2Back
[This review was collected as part of a promotion.] Switching from my Galaxy S22 ultra, to the s25. Ultra was a good decision that I made. And what caught my attention, the most was the artificial intelligence that this new Galaxy s25 Ultra offers, now I can edit and use the sound eraser when I just want to hear the voice, when they sing to me on my birthday. And erase all the noise around. And I like my wallpaper I did with AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product, the best features of the market.
on March 4, 2025
Posted by: Gasb11
[This review was collected as part of a promotion.] The s25 ultra has been an exceptional choice for me. The performance is outstanding, and the battery life is impressive. The camera quality is excellent, capturing stunning images and videos. The overall design is sleek and modern, making it a pleasure to use. I highly recommend this device to anyone looking for a reliable and stylish smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
ALL AROUND GREAT
on March 4, 2025
Posted by: OROD4TH
[This review was collected as part of a promotion.] Working with this platform has been a truly positive experience. The seamless actions across apps have streamlined my workflow significantly. The new brief feature has also proven incredibly useful for quick overviews. And the audio eraser is a game-changer for cleaning up recordings. I highly recommend exploring these valuable tools.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung Phone
on March 4, 2025
Posted by: EpMan2k16
[This review was collected as part of a promotion.] I've been using a S22 ultra in my life for so long and now since they got a new S25 ultra I'm upgrading my phone to this new one and still Samsung always nailed it, the best phone you can ever have and that's Samsung. Thank you Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I am so happy with this new phone
on March 4, 2025
Posted by: Nicclas95
[This review was collected as part of a promotion.] I am so happy with this phone, the camera is perfect, the sound, the AI is so helpful
Value
4
Response from Samsung USBy R&R Team, March 6, 2025
Hey there Nicclas95, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the camera, audio quality, and features of Galaxy AI on your new phone. We have provided links to a few resources to help you become familiar with the full capabilities, align the settings to your preferences, and answer any questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fast as hell!
on March 4, 2025
Posted by: Brianfine
[This review was collected as part of a promotion.] This thing is blazingly fast. Build quality is fantastic and the AI features are impressive. The way you can isolate and edit sound out of a video is a godsend with kiddos. Circle to search is by far my most used feature though. It's great that it can be used in every app I've tried it on and the results are pretty impressive. Love this phone!
Value
5
Written by a customer while visiting Samsung US