Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,206 Reviews)
Rating breakdown 27,206 reviews
5 Stars
23,322
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
4
Upgrade from S24U
on March 10, 2025
Posted by: SamsungFam
[This review was collected as part of a promotion.] Upgraded from the S24U, with Samsungs "subscription" based upgrade deals it was a steal for the new features.
Faster camera shutter
New macro camera
Faster cpu
New interface
New AI features (what the S24U should have been)
Faster camera shutter
New macro camera
Faster cpu
New interface
New AI features (what the S24U should have been)
The reason for 4/5 stars
1.the new flat edge design. Ive grown to love the rounded edges of the previous models. The S24U is more comfortable with more natural surface area forna secure formed fit. The S5U requires more pressure to have that same feeling.
1.the new flat edge design. Ive grown to love the rounded edges of the previous models. The S24U is more comfortable with more natural surface area forna secure formed fit. The S5U requires more pressure to have that same feeling.
2. Removal of the Bluetooth Spen
3. I would like samsung to allow for the individual to choose what language model can interface with the Galaxy device
Gemini is severely censored compared to other AI models.
Gemini is severely censored compared to other AI models.
Overall love the phone enough I bought 2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Smartphone available in 2025
on March 10, 2025
Posted by: sw8ngsw8ng
[This review was collected as part of a promotion.] I upgraded to the S25 Ultra after 4 years of using the amazing S21 Ultra and I must say this device has exceeded my expectations in every way. Battery life is the best I've ever experienced. It can last a whole day without charging. The now brief feature is really nice to have; I get notified of the weather or events planned in my schedule to keep me always informed. This is my first Samsung device with a built in S-pen, and I use it to take notes for class. I enjoy playing with the AI features too. Overall, the S25 Ultra is an outstanding device that will be my daily driver for many years to come.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Brilliant Phone
on March 10, 2025
Posted by: BlahBlah
[This review was collected as part of a promotion.] Upgraded from Note 10 +. Super fast and smooth.
Scrolling, text, audio and video quality....everything is fantastically fast. AI features are excellent especially for photos and editing. Object removal works like a charm.
Love it so far!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Still the king
on March 10, 2025
Posted by: Xxmacaque
[This review was collected as part of a promotion.] This phone has taken everything I have thrown at it and keeps ticking. Seamless transitions between apps. The ai/assistant is amazing. Can't find a single problem.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
25 Altra is very good, but the battery seems to be
on March 10, 2025
Posted by: Jchong123
[This review was collected as part of a promotion.] I'm still working hard, but things are way better overall. But it's such a pain when the music keeps playing after I switch from the car to my earbuds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it! Awesome
on March 10, 2025
Posted by: Mahelet
[This review was collected as part of a promotion.] Runs fast, the camera is excellent.
Awesome product. Samsung is getting better every time
Awesome product. Samsung is getting better every time
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The s pen doesn't work, it doesn't have Bluetooth,
on March 10, 2025
Posted by: Guss666
[This review was collected as part of a promotion.] The s pen does not have Bluetooth, the pen pointer is not calibrated
Value
1
Response from Samsung USBy R&R Team, March 11, 2025
Hello Guss666, we appreciate you taking time out of your busy day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the features you have been using and are accustomed to can take time to and cause frustration. We have provided a link to an article that highlights the usage of your S Pen. Your Galaxy S25 Ultra’s S Pen can be used to create quick notes and memos, drawings, artwork, and more! You can easily use S Pen related features such as AI Select, Translate, and Magnify to help you utilize your phone and multitask throughout the day. Plus, additional S Pen settings can be customized depending on how you’d like to use the S Pen. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I'm in love with my latest Samsung flagship!
on March 10, 2025
Posted by: TruSenSei78
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a powerhouse! Seamless actions across all apps make multitasking effortless. "Now Brief" keeps me organized, and "Audio Eraser" is a game-changer for crisp sound. Whether I'm streaming, gaming, watching movies, working, or studying, this phone handles it all flawlessly. Simply the best!
Value
5
Written by a customer while visiting Samsung US