Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(19,851 Reviews)
Rating breakdown 19,851 reviews
5 Stars
17,088
4 Stars
2,152
3 Stars
368
2 Stars
113
1 Star
130
87%of customers recommend this product.
(
955 out of
1,100)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
1
Battery life is laughable. A full charge at 7 AM
on November 8, 2025
Posted by: S25ultrafreezePenLemon
[This review was collected as part of a promotion.] Battery life is laughable.
A full charge at 7 AM drops to 15% by early afternoon with light use: email, Slack, browsing, no gaming. I’ve disabled 5G, killed background apps, turned off always-on display, capped refresh rate at 60 Hz—nothing works. It drains faster than my three-year-old S21 Ultra on its last legs. Even overnight idle drains 12-15%. Embarrassing for a 5,000 mAh battery and “ultra-efficient” Snapdragon 8 Elite.
Freezing is constant.
Multiple times daily the phone locks up for 10-30 seconds. Open the camera? Freeze. Switch apps? Freeze. Type a message? Freeze. Everything I tried to do during the hang suddenly floods in at once. I’ve factory reset twice, cleared cache partition, booted in safe mode—same garbage every time.
The S Pen is useless.
Tap one spot, it registers two inches away. Drawing straight lines is impossible; the cursor jumps like it’s drunk. Air gestures fail half the time. My 2019 Note 10+ had a far more accurate pen. Samsung clearly broke something here.
Touch response is broken.
I have to jab the screen 4-5 times for a single tap to register. Scrolling stutters, swiping lags, typing is infuriating—letters either don’t appear or double-type. I removed the screen protector, cleaned the display, recalibrated touch sensitivity—zero improvement. It’s not my fingers; every other phone in the house works fine.
Performance is slower than last-gen.
Apps take forever to open, multitasking hiccups, even the home animation stutters. This thing has 16 GB o
A full charge at 7 AM drops to 15% by early afternoon with light use: email, Slack, browsing, no gaming. I’ve disabled 5G, killed background apps, turned off always-on display, capped refresh rate at 60 Hz—nothing works. It drains faster than my three-year-old S21 Ultra on its last legs. Even overnight idle drains 12-15%. Embarrassing for a 5,000 mAh battery and “ultra-efficient” Snapdragon 8 Elite.
Freezing is constant.
Multiple times daily the phone locks up for 10-30 seconds. Open the camera? Freeze. Switch apps? Freeze. Type a message? Freeze. Everything I tried to do during the hang suddenly floods in at once. I’ve factory reset twice, cleared cache partition, booted in safe mode—same garbage every time.
The S Pen is useless.
Tap one spot, it registers two inches away. Drawing straight lines is impossible; the cursor jumps like it’s drunk. Air gestures fail half the time. My 2019 Note 10+ had a far more accurate pen. Samsung clearly broke something here.
Touch response is broken.
I have to jab the screen 4-5 times for a single tap to register. Scrolling stutters, swiping lags, typing is infuriating—letters either don’t appear or double-type. I removed the screen protector, cleaned the display, recalibrated touch sensitivity—zero improvement. It’s not my fingers; every other phone in the house works fine.
Performance is slower than last-gen.
Apps take forever to open, multitasking hiccups, even the home animation stutters. This thing has 16 GB o
Value
1
Response from Samsung USBy R&R Team, November 10, 2025
Hey there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day, and we would love nothing more than to assist you with your frustrations. We have provided links to help you maximize the battery life, if the intelligent battery is not making the necessary adjustments to the consumption automaticalllly as intended. We have also shared links to help you maximize the speed, display responsiveness, and freezing you mention experiencing. We have provided a link to an article to help you with the redesigned features of the S Pen and usage with your device. We have lastly, shared a link to the Samsung Support Team to offer additional assistance and options for resolution if your frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
No sd card port
on December 5, 2025
Posted by: ArmyGuyDan
[This review was collected as part of a promotion.] No sd card port No sd card port No sd card port No sd card port No sd card port No sd card port No sd card port
No sd card port
No sd card port
No sd card port
No sd card port
No sd card portNo sd card portNo sd card portNo sd card portNo sd card port
No sd card port
No sd card port
Value
1
Response from Samsung USBy R&R Team, December 9, 2025
Hello ArmyGuyDan, thank you for taking time out of your busy day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important being able to keep all of your important information on your device with you, and not having to decide what, if anything, to delete. If you are finding the storage capacity insufficient for your needs, we do have storage expansion available for your device through cloud-based storage. The removal of the SD card slot has help enhance the durability and water-resistance of your device. We have provided a link to the Samsung Support Team if you have questions about storage expansion on your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on February 6, 2025
Posted by: Ralph
This phone is really really good for me, massive updates, the best AI phone right now in the market
Written by a customer while visiting Samsung US
Customer Rating
1
Trash phone
on November 20, 2025
Posted by: Anonymous
Expertise:Intermediate
The Samsung Galaxy S25 Ultra has been a profound disappointment after nine months, proving that premium hardware cannot fix a fundamentally compromised user experience.
Critical Failures
Unacceptable Ads: The most significant flaw is the aggressive and pervasive presence of advertisements. Ads are integrated into core system apps, including the Samsung Messages app and the Galaxy Store. For a flagship device commanding this price, this practice is disrespectful to the customer and ruins the premium feel.
Frustrating Navigation: The back navigation gesture is poorly implemented, especially on a phone of this size. It results in constant accidental touches, disrupting workflow and causing daily frustration.
The S25 Ultra's powerful specs are overshadowed by its fragmented, ad-ridden software and inconsistent user controls. Anyone considering a purchase is strongly advised to reconsider. This is a costly mistake, not a superior experience
Critical Failures
Unacceptable Ads: The most significant flaw is the aggressive and pervasive presence of advertisements. Ads are integrated into core system apps, including the Samsung Messages app and the Galaxy Store. For a flagship device commanding this price, this practice is disrespectful to the customer and ruins the premium feel.
Frustrating Navigation: The back navigation gesture is poorly implemented, especially on a phone of this size. It results in constant accidental touches, disrupting workflow and causing daily frustration.
The S25 Ultra's powerful specs are overshadowed by its fragmented, ad-ridden software and inconsistent user controls. Anyone considering a purchase is strongly advised to reconsider. This is a costly mistake, not a superior experience
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, November 21, 2025
Hello Gaurav Sabhaya, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your new device is not meeting your expectations in functionality. We have provided a link to an article to help you with the ads you mention experiencing with your device. We have also provided a link to the complete manual for your device to help you with any alternative gestures and settings you can use to best align the device to your usage and comfort. Lastly, we have provided a link to the Samsung Support Team if you prefer direct assistance through chat from our experts. We appreciate you being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 4, 2025
Posted by: Woodson
from Brockton
Expertise:Expert
I read it earlier and watch some good features the phone had.I LOVE SAMSUNG
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor transfer decent phone
on April 8, 2025
Posted by: 25yrsSamsung
Expertise:Intermediate
The transfer process was terrible. I lost over 1800 contacts and many more call logs/text messages. As a sales professional, this is devastating to say the least. It will cost me a lot of income and I may seriously consider making another brand my next phone. This occurred even after backing up to my Samsung account and reloading after the initial transfer failed. I tried wired, wireless, and after both, having to reset the new phone completely. It transfered what remained on my old phone. Unfortunately the backup from Samsung was not complete and I realized that the RCS do not auto transfer or properly transfer at all. So, you need to convert to Samsung messages before you attempt and expect to lose massive amounts in the process. Samsung needs to provide a fix, better instructions, and a more protective format process while transferring. The phone itself was not better than the S24 in my opinion. Feels like they are introducing things to be more IOS user friendly and less Android user friendly. The shining star is the camera and AI photo editing. I have yet to find a phone user on any brand that competes.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, April 9, 2025
Hi there 25yrsSamsung, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how valuable your data is to you for both professional and personal uses. We have provided a link below to the full device manual tohelp you with the settings, and also to the Samsung Support Team to assist you further if you are still experiencing frustrations with missing data. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great everyday performance!
on February 7, 2025
Posted by: John
from Springfield, MA
Expertise:Expert
Okay, aside from the removal of Bluetooth from the S-Pen, this phone is super great! The jet-black titanium finish makes it look sleek. I would definitely recommend this phone to others, whether they are coming from another platform or still using a Galaxy device from 3-5+ years ago. Can't go wrong with this phone! 👌
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra phone only by SAMSUNG
on February 7, 2025
Posted by: OMEGA
from Chicago Ill
Expertise:Expert
got it like 4days ago 1TB blue silver but looks more silver. very powerful cpu my only complaint is we need better colors these are very boring colors and bring the s-pen bluetooth back.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US