Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(19,850 Reviews)
Open Ratings Snapshot
Rating breakdown 19,850 reviews
5 Stars
17,087
4 Stars
2,152
3 Stars
368
2 Stars
113
1 Star
130
87%of customers recommend this product. 
(
954 out of 1,099
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Ultra really is Ultra
on December 29, 2025
Posted by: Adam
Verified Purchase:Yes
I'm coming from a OnePlus 13 to Samsung and I have to admit I was a little skeptical because I have had OnePlus products for years and I really enjoyed them but with this 25 Ultra, although it's taking some time to get used to the different features, I am absolutely loving this phone!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 30, 2025
Hi there Adam, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that your transition from a different operating system and manufacturer has been seamless and exciting for you as explore all of the amazing features of your device. We have shared a link to the full manual for your device as a great companion for your exploration. We have also shared a link to the Samsung Support Team if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung never disappoints
on December 30, 2025
Posted by: Nnenna
from Miami Fl
Expertise:Intermediate
Verified Purchase:Yes
I had the s24 plus and now I recently upgraded to the 25 ultra. My only reservation was that the phone might be too big and rectangle but no I love it! However, samsung shouldn't make phones any bigger. The big phone hype has died for sure. Performance is fast and screen resolution is super high quality. My only qualm is that if you set it to the highest resolution your battery life isnt the greatest. I've been a major Samsung fangirl since my very first phone so maybe I'm not the best person to write a review lolol.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
RCS Chat
on December 30, 2025
Posted by: Not a fan
Verified Purchase:Yes
The RCS chat sucks.and if I take it off, I lose my chat history. The volume on my notifications keeps shutting off. I'm not happy
Response from Samsung USBy R&R Team, December 31, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know that changes to the functionality and usage of your device, like messaging, can come with a bit of a learning curve and cause frustration. We have provided a link to the complete manual for your device to help you adjust the messaging settings to your preferences. We have also shared a link to the Samsung Support Team to assist you with the notification volume changing without prompting. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Just buy it!
on January 13, 2026
Posted by: Trev
from Utah
Expertise:Intermediate
Verified Purchase:Yes
Phone is very classy chic and has the bessssst camera quality
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 13, 2026
Hey Trev, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the appearance and camera quality you are experiencing with your device. We have provided a link to the full manual for your device to help you discover additional capabilities and integrate them in to your usage. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Do it
on January 16, 2026
Posted by: WittenmyerMusic
Verified Purchase:Yes
I know what most are going to say do you really need a terabyte of space? My answer is yes, I personally do. If you think you'll need alot of space then this is exactly what you need.
Response from Samsung USBy R&R Team, January 28, 2026
Hey WittenmyerMusic, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the amount of storage you have gotten with your new device. We have shared a link to the full manual for your device to assist you with all of the enhanced capabilities of your device like Galaxy AI. We have also shared a link to the Samsung Support Team to offer their expertise if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Quality
on January 17, 2026
Posted by: Mariela Barzaga
from Pompano Beach, Florida
Expertise:Intermediate
Verified Purchase:Yes
This product it's easy-to-use. Amazing quality, and price.
Features
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2026
Hey Mariela Barzaga, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how easy you are finding your new device to use every day. We have provided a link to the complete manual to help you discover all of the amazing features of your device including Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I'm so in love
on January 20, 2026
Posted by: Anne
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
This phone feels light and looks high quality. I would highly recommend. :)
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 21, 2026
Hi there Anne, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with the lighter design and overall quality of your new device. We have provided links to resources to help you discover all of the amazing features available on your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst update by samsung - 24 ultra is about same
on February 7, 2025
Posted by: Jagmeet
from Houston
Expertise:Expert
This phone does not have any special update which is compable with the price tag.
Downgrade of Spen is worst decision made by samsung. I am not using below features kindly remove them from the phone as well
1. AI - I don't use this AI as better apps available.
2. 200MP camera - I have hardly used 200mp camera settings. And I am sure it's less than 1 percent who use it.
3. Bixby - no one use Bixby on the Samsung phones, kindly remove.
4. Game hub - I am not playing games so remove game hub.
5. Dex, I never use dex.
List is long, hope you will remove all unwanted apps and hardware which we don't use so that price of the phone will be also reduced significantly.
This phone and my S22 ultra, s24 ultra are about same when I take pictures side by side. I did took shot with s24 ultra and S25 ultra and cannot see any difference.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 10, 2025
Hi there Jagmeet, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. Our goal is to provide the features and experiences that enhance our customers lives every day, and we appreciate you sharing your usage and preferences with us. We have provided a link to an article to help you with the redesigned S Pen and ways it can be used to enhance your usage of your new device. We have also shared a link to the full device manual to help you with the additional features, and ways you can enhance your usage. We have also shared a link to the Samsung Support Team if you have any questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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