Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,214 Reviews)
Rating breakdown 27,214 reviews
5 Stars
23,330
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
New and Improved S25 Ultra is a Welcome Upgrade
on March 14, 2025
Posted by: ConsistentPurchaser
[This review was collected as part of a promotion.] The seamless action across apps on this phone makes heavy use of the new processor. I love how quick things are and the upgraded storage is a welcome change. I do love the Now Brief since it makes positive use of new neural engine. Samsung has made new and improved changes and im glad they dont stray too far from their very good thing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love samsung And the new S25. It has been wonder
on March 14, 2025
Posted by: Harrimanfire7
[This review was collected as part of a promotion.] I love Samsung, I have been with them for almost 10 years and it will always be the best brand for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best flagship in the market
on March 14, 2025
Posted by: Ardexa
[This review was collected as part of a promotion.] First off, the screen. Huge. Like, really huge. 6.9 inches. And, it's not just big. It's beautiful. QHD+ Dynamic AMOLED. Sounds fancy, right? Well, it is. Colors pop. Everything's smooth. 120Hz refresh rate? Yeah, it makes scrolling feel… buttery. You know, that feeling?
And the design? Titanium frame. Feels solid. Premium. Like, you're holding something expensive. Which, let’s be honest, you are. But, it doesn't feel clunky. It's sleek. Still an Ultra, so it's got that signature look. You know the one.
Now, the guts of this thing. The processor. Snapdragon 8 Elite for Galaxy. That's the name. Sounds intense, right? Well, it is. This phone? It doesn't lag. At all. Games? Smooth. Videos? No problem. Multitasking? Forget about it. You can have like, a million apps open. And it just… works.
But, the real star? The camera. 200MP main sensor. Two hundred. That's… a lot. Pictures are sharp. Like, you can zoom in and see details you didn't even know were there. And the telephoto lenses? They're insane. Zooming in? No problem. Clear as day. Or, well, clear as digital day.
And, you know what? The “Audio Eraser” feature? That’s something else. I went to a concert, right? Loud. Super loud. Video was great, but the background noise? Awful. But, with that feature? Gone. Just like that. Clean audio. Just the music. It was… magical.
Then there's the AI.
And the design? Titanium frame. Feels solid. Premium. Like, you're holding something expensive. Which, let’s be honest, you are. But, it doesn't feel clunky. It's sleek. Still an Ultra, so it's got that signature look. You know the one.
Now, the guts of this thing. The processor. Snapdragon 8 Elite for Galaxy. That's the name. Sounds intense, right? Well, it is. This phone? It doesn't lag. At all. Games? Smooth. Videos? No problem. Multitasking? Forget about it. You can have like, a million apps open. And it just… works.
But, the real star? The camera. 200MP main sensor. Two hundred. That's… a lot. Pictures are sharp. Like, you can zoom in and see details you didn't even know were there. And the telephoto lenses? They're insane. Zooming in? No problem. Clear as day. Or, well, clear as digital day.
And, you know what? The “Audio Eraser” feature? That’s something else. I went to a concert, right? Loud. Super loud. Video was great, but the background noise? Awful. But, with that feature? Gone. Just like that. Clean audio. Just the music. It was… magical.
Then there's the AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great fantastic in love
on March 14, 2025
Posted by: FANTYS25U
[This review was collected as part of a promotion.] I like the phone however the S Pen does not longer work as remote shutter which is disappointing to me.
Value
3
Response from Samsung USBy R&R Team, March 17, 2025
Hi there FANTYS25U, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are overall with the capabilities and usage of your new phone. We understand wanting to have the hands free experience with your camera, and we have provided a link to your full device manual. Within this resource there are both hand gestures and voice commands you can use with your device. We have also shared a link to the Samsung Support Team if you hae any questions about your new device. We appreciate you being a Ssamsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding phone
on March 14, 2025
Posted by: Matt
from Virginia
Expertise:Expert
An outstanding smart phone. The display, features and performance are outstanding over the s23u. I was unsure about upgrading but I am glad I did it. Just about everything out performs the s23u
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade from s22 ultra
on March 14, 2025
Posted by: Superuchiha
[This review was collected as part of a promotion.] The s25 ultra is a great upgrade from my s22 ultra super fast charging is amazing, the only thing I dislike slightly is the Bluetooth spen being removed and the moon pics on the s22 are clearer compared to the s25. Whats amazing is the audio eraser in videos where yoy can completly erase background noise and focus on the voice only.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is perfect device
on March 14, 2025
Posted by: Okareem
[This review was collected as part of a promotion.] I have been using Samsung phones and products for a long time and I don't like any device
And different company else.
And different company else.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
S-Pen Bluetooth is no more
on March 14, 2025
Posted by: SPen Lover
I was surprised when i came to know that Samsung removed bluetooth functions to the S-pen. with that feature i was able to take pics without others support when i go outside.. Now i have to ask each and everyone to take pics for me..
I seen the reply from Samsung for the same topic.
Samsung asking customers to change and adjust as per their so called innovation..
Companies should align with customer expectations and features that everyone likes and not the other way..
I seen the reply from Samsung for the same topic.
Samsung asking customers to change and adjust as per their so called innovation..
Companies should align with customer expectations and features that everyone likes and not the other way..
Response from Samsung USBy R&R Team, March 17, 2025
Hi there SPen Lover, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when some of your favorite features have been changed and are no longer operating as expected. We are happy to hear you have seen the resources we have provided to our customers to help them use the S Pen and keep the remote controls for the camera in their usage. WE have provided them below for your convenience to help you integrate the new S Pen features in to your usage, and use the hand gestures and voice commands with your camera. Lastly, we have provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US