Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(19,850 Reviews)
Open Ratings Snapshot
Rating breakdown 19,850 reviews
5 Stars
17,087
4 Stars
2,152
3 Stars
368
2 Stars
113
1 Star
130
87%of customers recommend this product. 
(
953 out of 1,098
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
3 out of 5
3
It's ok
on January 4, 2026
Posted by: Step29414
from Charleston SC
Expertise:Beginner
Verified Purchase:Yes
I don't like the Google message that does not have a shortcut. Battery dies fast.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 5, 2026
Hi there Step29414, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can cause frustration as you adjust to the changes that have been made to the operating system from your previous device. We have provided links to the complete manual for your device, and to the Samsung Support Team to assist you in aligning the settings to your preferences, and answering any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Disappointed
on February 8, 2025
Posted by: Enbybookworm
from Chicago
Expertise:Expert
I love so much about this phone. The display is beautiful, the battery is great, it's faster and stays cooler. However, it loses 2 stars for the pen. I'm part of the (supposed) 1% that used my s pen for air commands. Losing that functionality with my camera, music, and other systems had me strongly considering returning the phone and keeping my s22. I've bought Notes and Ultras for years because of the S pen functions. If I wanted to use a stylus, I'd buy a basic phone and stylus. Also, the pen itself feels cheap, like it'll break in my hand if I just grip it too hard.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 10, 2025
Hello Enbybookworm, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that there are so many features of this device that you love and are so pleased with every day. We understand that the change to the S Pen functionality can take some adjustment, and we have provided a link to an article to help you with the capabilities of your new S Pen. We have provided a link to the Samsung Support Team as well to help you with any additional questions or if you would like to discuss your experience further. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Skip this generation
on February 13, 2025
Posted by: Ctango
Expertise:Intermediate
Downgrade from S22u. Returning my upgrade. The device is fast but is backwards in advancement. Compared to competitors at this stage, this doesn't deserve the ultra badge. This lost the Bluetooth spen key differentiator.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 14, 2025
Hi there Ctango, we appreciate you sharing your experience with your Samsung Galaxy S25 Ultra with us. We are happy to hear you are finding the speed an enhancement from your previous device, and we would love to help you have the best possible experience with the redesigned S Pen and other features. We have provided a link to an article to help you discover the full capabilities of this new accessory, and to the full device manual to help you discover hand gestures and voice commands for the camera features you may have previously used. Lastly, we have provided a link to the Samsung Support Team if you have any additional questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I'm now going to be able to text and Drive.
on January 16, 2026
Posted by: lilroy
I needed more storage. Sure happy to get that. My Day is going to be a little easy.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2026
Hi there Lilroy, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with the larger storage capacity of your device, and that you are finding this device to help make your day easier. We have provided a link to the full manual for your device to assist you with all of the enhanced capabilities of your device like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue using your new device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great follow and real introduction to AI
on February 7, 2025
Posted by: PhoneDogOG
[This review was collected as part of a promotion.] Switching to this phone from a foldable device offered a refreshing change in user experience. The stylus feels incredibly precise and responsive on the flat display, making note-taking and sketching a breeze. The new features enhance productivity and creativity in ways I hadn't expected. This device seamlessly integrates into my daily workflow, simplifying tasks and boosting efficiency. It's a truly remarkable piece of technology that has exceeded my expectations.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my S25 Ultra
on March 23, 2025
Posted by: Chop11
[This review was collected as part of a promotion.] Love the seamless action across all apps. Super quick. AI features are great. Awesome camera and photo edit features. Nice big screen. Super durable design. Ease of use. Looking forward to what comes next with Samsung Galaxy 😀.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible photo clip attachment
on August 27, 2025
Posted by: Galaxy User
The "newest" Galaxy stinks when it comes to attaching photos to a text. In the past you click on the "+" sign and choose from ALL your folders. Now it only takes you to a few folders. You must (1) Click + (2) Click "Gallery" (3) Scroll to and click "Folders" (4) Click the 3-dot hamburger (5) Click "Browse" (6) Click "Gallery AGAIN the (7) you can select the folder to choose your photo. That STINKS !!!
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 28, 2025
Hi there Galaxy User, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We completely understand that updates to a new device can take time to adjust to the changes that have been made to the software. We have provided a link to the complete manual to help you with any alternative options for the tasks you are attempting to accomplish and the help you best align the settings to your preferences. We have also shared a link to the Samsung Support Team if you prefer direct assistance through chat. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love samsung
on September 7, 2025
Posted by: Nene88
[This review was collected as part of a promotion.] I love samsung but my new phone s25 ultra is the best. I love the quality of the camara, images,pictures, easy to use and best of all to me is unbreakable. I will never change brand
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 10, 2025
Hi Nene88, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are so happy with the features of your new device, and loving using the camera of your device to capture amazing photos and videos. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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