Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(19,850 Reviews)
Open Ratings Snapshot
Rating breakdown 19,850 reviews
5 Stars
17,087
4 Stars
2,152
3 Stars
368
2 Stars
113
1 Star
130
87%of customers recommend this product. 
(
953 out of 1,098
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Hidden tips &tricks
on October 17, 2025
Posted by: Decimatie
[This review was collected as part of a promotion.] Let's start saying the s25 ultra has amazed me with so much features, from the pen to the AI. I have just got my phone and I explore mostly everything.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
nice phone
on November 2, 2025
Posted by: Andrew D
from Fresno, CA
Expertise:Beginner
Verified Purchase:Yes
good phone, good service, everything is convenient and fast. thank you very much
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
No more S Pen
on November 26, 2025
Posted by: Bring back Spen
Expertise:Intermediate
The S Pen used to be one of the most powerful included extras on the Note and Ultra series. Now, Samsung has taken a powerful tool and replaced it with a pencil.
They're still charging quite a lot for the flagship version of the phone, the S25 Ultra however now no more S pen extras.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 1, 2025
Hi there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that changes to the features and accessories of your device can come with a bit of a learning curve. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can also use with your device. Lastly, we have provided a link to the Samsung SUpport Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
S Pen Bluetooth
on December 2, 2025
Posted by: Lb123
Expertise:Intermediate
Why would you take away the s pen Bluetooth? I know there are other options for taking photos from a distance. I've tried it and it's not the same. I can't snap multiple photos like I could with the s pen. I was told this phone had all the same features as the s22 ultra, but then I found out the s pen doesn't have Bluetooth. I only got a new phone because mine started crashing. I'm considering replacing this piece of trash with an older model for the Bluetooth s pen.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 3, 2025
Hey there Lb123, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how important specific features on a device are to you during usage. We have provided a link to the Samsung Support Team if you would like to discuss any options that may be available to you for the functionality you are seeking. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Need I say more
on March 13, 2025
Posted by: Blackman
[This review was collected as part of a promotion.] 5 Star must Have . Galaxy s23 ultra . Need I Say More.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
just an updated camera
on March 24, 2025
Posted by: Speedy
[This review was collected as part of a promotion.] Just an updated camera. Nothing new over the S24 ultra.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 24, 2025
Hi Speedy, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that it can take time to discover all of the features of your new device and integrate them in to your usage. We have provided a link to the full device manual to help you discover the additional features of Galaxy AI and full capabilities of your ph one. We have also shared a link to the Samsung Support Team if any questions arise as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
1st time Ultra user
on April 21, 2025
Posted by: Chadwick
from Kentucky
Expertise:Expert
Incredible display, battery life, performance, speakers and camera. The anti reflective display is a game changer in direct sunlight too. This is my 1st ultra and it's perfect for streaming content.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 22, 2025
Hi Chadwick, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how pleased you are with the usage of your new device, and finding so many features that make your device such a game changer for you. We have provided links to a few resources to help you further explore and align the settings to your preferences, and answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Is Not A "Step Up" With Performance And Battery
on June 2, 2025
Posted by: Samsung Galaxy
Expertise:Expert
Unfortunately, I feel for the price paid with phone trade in, the performance of the phone and battery is not too great. I liked my S22 and S24 Ultra better.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 3, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important it is to feel you have made a good investment in a new device that will be both a daily driver and joy to use. We have provided links to troubleshooting guides to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team if this experience continues or you would like assistance with any additional features of your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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