Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(19,850 Reviews)
Rating breakdown 19,850 reviews
5 Stars
17,087
4 Stars
2,152
3 Stars
368
2 Stars
113
1 Star
130
87%of customers recommend this product.
(
953 out of
1,098)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
This phone is my favorite
on March 25, 2025
Posted by: VADERMASTER
[This review was collected as part of a promotion.] A really nice. Camure is great I love how fast it is and
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Better to skip this generation.
on April 23, 2025
Posted by: Disappointed Customer
from Florida
Expertise:Expert
Bought 30th of January. This phone lacks and I feel i got ripped off. Camera WAS good and now I'm doing warranty because it no longer works. Pen was a huge disappointment. It's fast but that's it. UI is terrible and seems more difficult than what it needs to be. AI isn't worth losing a 24 ultra.
Features
1
Performance
4
Design
3
Value
2
Response from Samsung USBy R&R Team, April 24, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your new device is not meeting your expectations and operating as intended. We would love to help you best align the settings of your device to your preferences, enjoy the usage of your device, and resolve any frustrations. We hope you have been able to resolve the matter with your camera, we have provided a link to an article about the redesigned S Pen features, and another link to the full device manual that highlights the hand gestures and voice commands you can use as well as other features. Lastly, we have provided a link to the Samsung Support Team to help offer any additional assistance you require or desire. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible buy
on May 28, 2025
Posted by: Toobraazzyy
phone was super laggy when I powered it on and it said de bluetooth device is ready to pair in some kind of Chinese voice. I don’t know if that’s supposed to happen.
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Toobraazzyy, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how important your phone is to you every day, and we are always happy to assist our customers. We have provided a link to an article to help you maximize the speed of your device. We have also provided a link to the Samsung Support Team if this experience continues or you would like to discuss your experience further with the inital setup. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the Cost.
on October 8, 2025
Posted by: matt
from san antonio, texas
Expertise:Intermediate
There are too many useless apps loaded onto the device by the manufacturer. They market the phone based on its AI performance, but it has little appeal. The fit and finish could be improved. It is too large to be on a belt clip. In addition, the screen scratches too easily. I'll resell this and buy an unlocked older phone. I regret the purchase; it is genuinely not worth the money. At this price point, I expect a phone that is tough, well-made, has plenty of storage, has long battery life, and is not laden down with ridiculous apps.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, October 8, 2025
Hi there Matt, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. Your feedback is invaluable to us as we continue to strive for innovation and devices that truly excite our customers during usage every day. If you are finding the display to be scratching too easily, we do offer screen protectors for your device for the additional peace of mind. If you are wanting to wear your phone on your belt with the clip but finding this device to be too large for that usage, the Samsung Galaxy S25, or Galaxy S25+ may have the size and weight you are seeking. Lastly, we have provided a link to the complete manual for your device to discover additional ways that the features or Galaxy AI can enhance your experience, and another to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth\nProduct Manuals\nhttps://www.samsung.com/us/support/downloads/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Gabe
from LA, California
Expertise:Expert
Verified Purchase:Yes
Great phone, glad I didn't wait for the S26. This S25 was the prefect upgrade from my old S22.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on January 19, 2026
Posted by: Trash ai
The a I features are everything.But intelligent the voice detects leaves punctuation in places. Is does not belong. Thank you. It suggests words that don't even make sense and half the time. After you've already prove reddit, it still goes back and changes it when you press send.I absolutely hate s twenty five i'm using voice to text now.So i'm sure you won't even be able to understand what i'm trying to get across it's more like artificial ignorance
Response from Samsung USBy R&R Team, January 20, 2026
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how distressing it can be when you have a device that is not operating as intended or expected. We have provided a link to the Samsung Support Team to assist you in resolving this experience with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
My favorite
on May 3, 2025
Posted by: Jpcii
Expertise:Expert
My first smartphone was a Galaxy s4. I've had a S4, S5, S7, note 10, note 20 ultra, note 20 5g Ultra.
The Galaxy S25 Ultra is the best yet.
The Galaxy S25 Ultra is the best yet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 5, 2025
Hey Jpcii, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you have always been so pleased with your Samsung Galaxy devices, and that you are finding your new one to be the best one you've ever had. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about this phone or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1
Not a fan anymore
on May 3, 2025
Posted by: Austin
Expertise:Expert
After this new update I'm droping my rateing ad ui affect rating in my book.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, May 5, 2025
Hi Austin, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know that updates to the software of your device can cause frustration as you adjust to the changes in the usage. Software updates are also crucial in ensuring your device is secure and protected as well as operating as intended. We have provided a link to the Samsung Support Team if you have questions about your new update on your device, or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Facebook
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Written by a customer while visiting Samsung US