Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,219 Reviews)
Rating breakdown 27,219 reviews
5 Stars
23,335
4 Stars
3,015
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Samsung S25 Ultra
on March 26, 2025
Posted by: Bertdaddy5
[This review was collected as part of a promotion.] The new S25 Ultra is in my opinion the absolute best new smart phone on the market. Everyday I learn or find new features that I didn't know about this device is the fastest, looks the best,display is incomparable to any other smart phone on the market tons of new features processing speed is ridiculous I game been A Samsung customer for over 15 years and this new S25 Ultra is simply amazing with all the new features Samsung is the king of smart phones no competition exist that comes close to Samsung smart phones !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 (The-Non-Plus) Ultra
on March 26, 2025
Posted by: Bulgacao
[This review was collected as part of a promotion.] The Samsung S25 Ultra aims for the apex, and largely delivers. Its camera system, as expected, is phenomenal, capturing detailed shots even in low light. "Audio Eraser" works surprisingly well, cleaning up background noise in video recordings (or even enhancing sounds you want, integrated AI is amazing!!!). The display is vibrant and smooth, enhancing the seamless actions across apps experience. Navigation is fluid, and the processing power handles demanding tasks without a hitch. "Now Brief" provides a quick, useful summary of key information, though its utility varies.
The integration with the AI is excellent, in fact I used it to write this review. The customization you can get on this phone is unbelievable: Samsung does it very well with the Good Lock app (please Samsung, bring back the "Black Hole" option in Edge Lighting +!!!). Battery life is solid, easily lasting a full day, although I would have preferred Samsung to implement the new technology. The color is stunning, Silverblue has some amazing shades. The only things i didn't like were the removal of the bluetooth functionality of the pen and the camera bezels: although they give the phone a more than appreciable look, they don't seem very solid. Also I would have liked them to be arranged differently, so as not to interfere with some mag safe accessories. While the price is premium, the S25 Ultra packs in a suite of advanced features and performance, making it a compelling choice for power users.
The integration with the AI is excellent, in fact I used it to write this review. The customization you can get on this phone is unbelievable: Samsung does it very well with the Good Lock app (please Samsung, bring back the "Black Hole" option in Edge Lighting +!!!). Battery life is solid, easily lasting a full day, although I would have preferred Samsung to implement the new technology. The color is stunning, Silverblue has some amazing shades. The only things i didn't like were the removal of the bluetooth functionality of the pen and the camera bezels: although they give the phone a more than appreciable look, they don't seem very solid. Also I would have liked them to be arranged differently, so as not to interfere with some mag safe accessories. While the price is premium, the S25 Ultra packs in a suite of advanced features and performance, making it a compelling choice for power users.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible Camera! Worst photos ever
on March 26, 2025
Posted by: JPKvictory
from Michigan
Expertise:Expert
I have been a lifelong Samsung customer, from Phones, TV's Appliances etc. This latest version of the Galaxy falls extremely short of everything I expect from Samsung. The Ai integration is horrible, the photos (which is the main reason I purchase a phone) are the worst, flip phones take better photos. Honestly they had the camera on point with the S24 Ultra, but as usual they chose to fix something that wasn't broke. This will unfortunately be my last Samsung purchase, as I can only expect the brand to go downhill form here. If you love taking photos and use your phone for most of this (especially because my job depends on quality photos) then steer clear of this latest line of phones!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, March 27, 2025
Hello JPKvictory, we appreciate your feedback on your new Samsung Galaxy S25 Ultra. We understand how valuable your phone is for both personal and professional needs. We would love to help you troubleshoot the frustration you mention with the camera. We have provided links to an article and a few troubleshooting guides to assist you with this experience at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
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Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Narrow bottoms
on March 26, 2025
Posted by: SpeedyGonzalez
[This review was collected as part of a promotion.] Screen appears narrow and the bottom to clear open apps is too small; difficult to close open apps or clear screen. Also, the brightness option does not automatically adjust to the inside/outside ambient light.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone bad glass!
on March 26, 2025
Posted by: Beatngu
[This review was collected as part of a promotion.] One ui 7 is fun and different phone is awesome quick and customizable.. Screen scratches EASY not sure why but definitely not the same quality glass as the 24 ultra. Kinda a bummer.
Value
3
Response from Samsung USBy R&R Team, March 26, 2025
Hi there Beatngu, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how pleased you are with the features and usage of One UI7 with your device. If you are concerned about the durability of your display, we have screen protectors available for your device to offer you the peace of mind you may be seeking. We have provided a link to the Samsung Support Team if you have any questions about accessory options or any features of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on March 26, 2025
Posted by: Locovet
[This review was collected as part of a promotion.] Everything about this phone is awesome... camera, sound, operaring system... would not change it for anything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera ai is awsome
on March 26, 2025
Posted by: R35sol
[This review was collected as part of a promotion.] Taking pictures and erasing object that's in the way makes editing picture that much better.
Value
5
Response from Samsung USBy R&R Team, March 26, 2025
Hey there R35sol, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are enjoying taking photos and videos with your device, and using the features of Galaxy AI and further enhance them. We have provided links to a few resources to further assist you in exploring the full capabilities of your device, and answer any questions that may come up as you do so. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but
on March 26, 2025
Posted by: Francel
[This review was collected as part of a promotion.] I love how im able to use my device as my drivers license and am able to keep all of my accounts synced together as well as being able to synce up with my labtop however i do feel like the s22 was had more ease of use overall tho i would highly recomend this phone to all of my friends and family the ai is also very usefull
Value
4
Response from Samsung USBy R&R Team, March 26, 2025
Hi there Francel, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the enhanced features of your device, and are finding a range of uses for the new Galaxy AI features. We have provided a link to the full device manual tohelpl you with the features that are continuing to feel complicated for you. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US