Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,224 Reviews)
Rating breakdown 27,224 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
I love my new Samsung S25 Ultra.
on April 2, 2025
Posted by: Andresito58
[This review was collected as part of a promotion.] Since I have had my new Samsung Galaxy. S25 Ultra has simplified my life a little bit more. I use it to schedule all kinds of appointments. What are they going to come up with me on a daily basis? It helps me a lot when I get home and can rest, I watched a movie on this great screen that has a pretty fluid image. In my free data, I make the most of my cell phone to play and distract myself a little. I love his photo editing features with his new artificial intelligence. I love taking pictures that look like you were coming out. From a professional, I love my new Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is nothing short of amazing
on April 2, 2025
Posted by: Phonefanatic55
[This review was collected as part of a promotion.] Quick browser, AI integrated, several new features. It is packed with so much you can't cover all that's amazing about this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on April 2, 2025
Posted by: Spen
Very disappointed that you took away the blue tooth s pen that what made the phone and can't do the aircommands either. Do better and bring it back.
Response from Samsung USBy R&R Team, April 3, 2025
Hey there, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when features you have become so accustomed to and rely upon have been changed. We would love to help you with the redesigned features of the S Pen, and we have provided a link to an article for your convenience. We have also provided a link to the full device manual that will highlight the hand gestures and voice commands you can use for hands free control of your phone. We have lastly, shared a link to the Samsung Support Team to help you with any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like the comfort of this phone.
on April 2, 2025
Posted by: Rockss
[This review was collected as part of a promotion.] The phone fits in my hands nicely. I am able to take really good pictures without having to zoom in full to see the pictures up close. I like how easy everything is to read and see on the screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S25 Ultra bombsquad
on April 2, 2025
Posted by: Galaxycrazy
[This review was collected as part of a promotion.] The integrated multi app use allows me to easily get things done , when time is of the essence.
The AI capabilities allows me to fine tune most of my desired outcomes , and assists , especially the updated translate in conversation.
The galaxy S25 , is quite the step up from my previous S23 Ultra , and can not wait to see how Samsung rocketships these flagship devices in the near future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultimately won my heart
on April 2, 2025
Posted by: Susmi
Expertise:Expert
My favorite!! Switched from s23 ultra to s25 ultra.. s25 is ultimately smooth and heroic.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible phone
on April 2, 2025
Posted by: J cook
from Seattle
Expertise:Intermediate
I love Samsung but I have some major issues with the phones. First thing is the screen glare and brightness are definitely not what they say. Even in cloudy skies the screen is almost unusable even with all the settings turned all the way up. The glare is not as bad as the s23 ultra but still terrible. It has to be dark to even see the screen. Second thing is the camera. DO NOT SAY THE CAMERA TAKES GREAT PICTURES. The s23 ultra took way better pictures at night and low light. The zoom is a joke. I can't zoom in more than 10x before it gets so grainy and will not focus at all. My suggestion is do not put out another phone until you fix the issues with the current one. Because I will not waste my money on another phone and if you don't then it's goodbye Samsung.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, April 3, 2025
Hi there J cook, thank you for your feedback on your Samsung Galaxy S25 Ultra. We completely understand how important your device is to you, and the frustration that can come when your device is not operating as expected or intended. We have provided a link to an article to help you with the camera settings and features of your new device. We have also provided a link to the full device manual to help you with the display settings. Lastly, we have provided a link to the Samsung Support Team to help you with any features you feel are not operating as intended with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever had
on April 2, 2025
Posted by: Cees253
[This review was collected as part of a promotion.] The s25 ultra is hands down the best phone I've ever had. Seamlessly navigate through apps with ease, take Beyond stunning pictures. Smooth operation of the device but my favorite part is the stylus and how easy it is to use with the phone very impressed and pleased.
Value
5
Written by a customer while visiting Samsung US