Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,224 Reviews)
Rating breakdown 27,224 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
It's the screen for me!
on April 3, 2025
Posted by: Wifey615
[This review was collected as part of a promotion.] Another great Samsung purchase! Seamlessly switch through apps at lightening speed! Upgraded camera! One of my biggest complaints has finally been addressed with a smudge resistant screen!! Love love love Samsung wallet and the swipe up feature, so very convenient when I'm juggling a million things. Now Brief feature helps me feel more informed and gets my day started on the right track. Was a huge fan of the rounded design of previous Ultras, this new bright, big, gorgeous display earns an enthusiastic 10/10 recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
everything and more
on April 3, 2025
Posted by: Bflow1
[This review was collected as part of a promotion.] This S25 Ultra does everything I can think of plus the things I haven't thought of
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Wonderful phone except 1 issue
on April 3, 2025
Posted by: Danielle2379
[This review was collected as part of a promotion.] I have the s25 ultra and really do love it . One issue i have is sometimes when I'm making a call it will say thr number is invalid which is not true and will hear 3 beeps that sound like an emergency alert.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I have had
on April 3, 2025
Posted by: Hammed52
[This review was collected as part of a promotion.] Best phone ever let's see how you top this. Has some great features and even the camera makes my photos look good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super Smooth
on April 3, 2025
Posted by: Jason4Tech
[This review was collected as part of a promotion.] Just moved back to android from ios super easy and fast transition with smart switch. The UI on one UI 7 is supper Smoth there little to no lag moving around the OS.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love One UI 7
on April 3, 2025
Posted by: John88
[This review was collected as part of a promotion.] One UI 7 is probably the biggest update in the history of Samsung. With amazing new features like audio eraser and seamless actions across apps and many more AI powered features have set Samsung apart from other manufacturers. The animations are so smooth and customizable. Thank you for this amazing update! The update alone was worth the price tag.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 3, 2025
Posted by: GoinDeep
[This review was collected as part of a promotion.] It's the easiest to use phone I've had in a very long time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Downgrade over the S24 Ultra
on April 3, 2025
Posted by: Hyde89
[This review was collected as part of a promotion.] The S25 Ultra feels like a downgrade this year. The cameras were a lot better last year at recording in lower light and capturing concert audio. This year it's too dark and the microphones don't pick up as great. The S Pen lost its Bluetooth functionality and was great in the previous models for taking remote photos. What is worst is that it looks like Samsung did this intentionally.
Value
2
Response from Samsung USBy R&R Team, April 3, 2025
Hi there Hyde89, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your new device is not meeting your expectations, and we would love to help you maximize your experience with your device. We have provided links to help you with the camera settings and features, and another to the redesigned S Pen features to help you integrate these features in to your usage. We have also shared a linkt o the full device manual that will help you discover the voice commands and hand gestures you can use with the camera of your device. We have lastly, provided a link to the Samsung Support Team if you have any questions or continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US