Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,224 Reviews)
Rating breakdown 27,224 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
2
Service drops everywhere
on April 3, 2025
Posted by: Gristok
from Indiana
Expertise:Intermediate
Phone drops service constantly with att plan. Never has my s23 ultra have this many issues. Dissapointing the pen wont take pictures. Too frustrated to list them all.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R Team, April 3, 2025
Hey there Gristok, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is to have a device that is not consistently staying connected and causing frustration for a range of daily tasks. We have provided a link to a few troubleshooting guides to help you with the connection to your carrier. We have also provided a link to the Samsung Support Team if this experience with your device continues. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The pen features are not useful on this phone.
on April 3, 2025
Posted by: Momak1965
[This review was collected as part of a promotion.] If the pen/stylus had the Bluetooth ability to take pictures from across the room like the note could would be awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Yes♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥
on April 3, 2025
Posted by: Anonymous
Yes thank you. 📦👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Written by a customer while visiting Samsung US
Customer Rating
3
connect to bluetooth
on April 3, 2025
Posted by: redruby
[This review was collected as part of a promotion.] Doesn't stay connected to my hearing aids, other than that it's a good phone voice is clear and no dropped calls. I love all the features.
Value
3
Response from Samsung USBy R&R Team, April 3, 2025
Hi there RedRuby, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear you are overall pleased with your new device, and we would love nothing more than to help you troubleshoot the Bluetooth connection of your device. We have provided links to a few troubleshooting guides below for your convenience. We have also provided a link to the Samsung Support Team if this frustration continues. We appreciate you being a Samsung customer. -Elizabeth
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Pair Bluetooth with your Samsung devices
https://www.samsung.com/us/support/answer/ANS00087102/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 3, 2025
Posted by: Jayesh
[This review was collected as part of a promotion.] Great phone. All the great features for phone for day to day use. Very smooth to use. Speed is great. Switching between apps is seamless.
Value
5
Response from Samsung USBy R&R Team, April 3, 2025
Hi there Jayesh, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the features of your device, and enjoying using the full capabilities of this powerhouse every day. We have provided links to resources to help you discover additional features, integrate them into your usage, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Massive improvements over my old S23 ultra
on April 3, 2025
Posted by: DEMONIZEDKING
[This review was collected as part of a promotion.] The user interface on this phone is a major uplift from ONE UI 6.1.1 based on android 14. The customization got expanded, now I'm able to extend my folders, and maximize good lock to my needs and specifications. And how the notification center and control center are separate now makes things easier and less annoying compared to previous one UI 6.1.1 and I love the body of this phone what I can say about the body? Well if you want a body of a competitor yet still have the appearance of the trusted Samsung Galaxy phones then this phone is for you. Overall this phone is awesome and can't wait to see what Samsung cooks up for the Samsung Galaxy s27 ultra my next upgrade in 2 years time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone !!
on April 3, 2025
Posted by: Raebae97
[This review was collected as part of a promotion.] Phone is the BEST Samsung phone I've ever had. It's fast and efficient.
Screen is beautiful and moves super fast over all! Love the titanium!
Screen is beautiful and moves super fast over all! Love the titanium!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love all the new features
on April 3, 2025
Posted by: davidd54
[This review was collected as part of a promotion.] Absolutely love the new One UI 7. Love the seamless action across all apps along with the new Now Brief feature and Galaxy AI! They've all been extremely useful. Very happy with this device.
Value
5
Written by a customer while visiting Samsung US