Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,224 Reviews)
Rating breakdown 27,224 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
This product is amazing
on April 3, 2025
Posted by: Alejoelpro0904
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra for a few weeks now, and honestly, I’m completely in love with this phone. It’s not just a device—it feels like a part of my daily life now. Everything about it is smooth, fast, and just so satisfying to use. The screen is ridiculously beautiful; I catch myself just admiring how crisp and vibrant everything looks. Scrolling feels like butter, and watching videos or gaming on this thing is unreal.
What really blows me away is the camera. I’ve taken some of the best photos of my life with this phone, and I’m not even a pro. Whether it’s day or night, zoomed in or wide shots, it just nails it every time. The detail and clarity are insane. I don’t even carry my old DSLR anymore.
The battery? Lasts me all day easily, and when I do need to charge it, it’s fast and painless. Everything feels so intelligent too—like the phone just knows what I need before I even do. The AI features are subtle but super helpful, and the UI feels clean and snappy. It’s hard to explain, but using the S25 Ultra is just… fun.
Every time I pick it up, it reminds me why I love tech. It’s reliable, beautiful, and honestly feels like the best phone I’ve ever owned. I can’t imagine switching to anything else after this.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
No Complaints
on April 3, 2025
Posted by: XJAMESONX
[This review was collected as part of a promotion.] The Samsung 25 Ultra is definitely an upgrade from its previous models. I had an S21 and there's a very big difference in speed and ease of use as well as extra features. I love the camera and I also love the AI inclusion in the video editor when utilizing Audio Eraser! This is an amazing top feature that's included for free. My videos are so much better now that I can tweak the audio even better. I would definitely recommend this phone to everyone!
Value
4
Response from Samsung USBy R&R Team, April 10, 2025
Hi there XJAMESONX, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so pleased with the usage of your device, and finding so much enjoyment with the features of Galaxy AI. We have provided a link to the Samsung Support Team to offer one on one assistance through chat if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra
on April 3, 2025
Posted by: Fireman88
[This review was collected as part of a promotion.] This phone is amazing. Fast and easy to figure out. Unbelievable camera with picture quality is out of this world. Slim and lightweight. The S-pen is a pretty cool feature. Only down fall with S-pen is you can't use it as a remote to take pictures with like previous pens.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Software not done yet? Features missing!
on April 3, 2025
Posted by: jrh0
I hope normal Samsung customizing features will be added soon! There is no S-View flip case or functionality with 3rd party cases. (Samsung markets their own "flip" cases, but they don't flip!). The battery charge level is barely visible and the format can't be changed. And no more bluetooth stylus.
Response from Samsung USBy R&R Team, April 10, 2025
Hi there Jrh0, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We understand that getting a new device can take time to align to your preferences, and discover the full capabilities. We have provided a link to the full device manual to help you with the settings, and to an article to hep you integrate the redesigned features of the S Pen in to your usage. Lastly, we have provided a link to the Samsung Support Team if you are ever interested in one on one assistance with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Now Ultra is top tier of phones
on April 3, 2025
Posted by: Mikey24
[This review was collected as part of a promotion.] Just received my s25 ultra and im in love with the phone still learning all the features but this is the best yet.. great product fast and beautiful pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on April 3, 2025
Posted by: KHarding739
[This review was collected as part of a promotion.] I love this phone! It is so fast and smooth when scrolling. The picture quality is 100% better than my s23 ultra, the s25 ultra feels like a huge upgrade. Plus, the AI features are so good. And the new assistant I use it probably 10 times a day it just works much better than the old assistant (at least I dont find myself yelling at this on to get its attention and to get it to understand what I want. Totally a win for Samsung! I can't wait to see what the come up with next!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on April 3, 2025
Posted by: Dandrina
Expertise:Intermediate
I bought this phone on a referral and I wasn't happy with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 3, 2025
Posted by: LittleRed
[This review was collected as part of a promotion.] Very good AI function, great screen and camera. The transfer was also easy.
Value
5
Written by a customer while visiting Samsung US