Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,060 Reviews)
Rating breakdown 20,060 reviews
5 Stars
17,223
4 Stars
2,178
3 Stars
383
2 Stars
124
1 Star
152
86%of customers recommend this product.
(
1,053 out of
1,224)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Posted by: ROGER NOVELO
Verified Purchase:Yes
Very good phone... nice screen like always, fast to charge and materials are and feel good quality and the cameras are the best. Its a really fast phone and all ai on many programs are really helpful
Response from Samsung USBy R&R Team, January 7, 2026
Hi Roger Novelo, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such a good experience with your device, and that you are so pleased with the capabilities of your device. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Luke
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Still a good product but hate that they got away from half the pen uses.
No other issues with the phone.
No other issues with the phone.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 8, 2026
Hi there Luke, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage and capabilities of your device. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also shared a link to the Samsung Support Team to assist you if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Posted by: Alexis
from Alexandria, VA
Expertise:Intermediate
Verified Purchase:Yes
As always Samsung never fails when it comes to the galaxy line of mobile phones!! Looking forward to the next design/tech innovation!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 8, 2026
Hey Alexis, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with the enhanced capabilities of your device, and are enjoying the usage every day. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Prince K
from Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
The phone is good and I love all the features in it.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 9, 2026
Hey Prince K, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We love hearing how much you are loving the usage of your phone, and how amazing all of the features have been for you. We have shared a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Abhi
Verified Purchase:Yes
This is my first time using a Samsung phone, and I’m genuinely loving it. I don’t use my phone much for video creation, but as a family person, I take a lot of photos and videos of my kids and family. What I really appreciate is how natural the colors look—nothing feels overly processed or artificially enhanced by the camera. Based on my experience over the last 20 days, I can confidently give my kudos to this phone.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Jimmy
from NJ
Expertise:Expert
Verified Purchase:Yes
5 star. Best phone ever. I am Samsung galaxy user for years
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
I used S23U before this. This feels lighter. I was happy with S23U, and this one gives me the same satisfaction. The jet black color looks premium. The battery life is also excellent. If u could get one for less than the sticker price, u should get one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Larry Lenz
Verified Purchase:Yes
The S25 phone is lighter in weight compared to prior S22. The S25 battery life exceeds any prior cellphone for continues daily usage,
I would recommend this to a friend!
Features
5
Response from Samsung USBy R&R Team, January 16, 2026
Hi Larry Lenz, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so pleased to hear how much you are enjoying the lighter design, and enhanced battery life of your device. We have shared links to the full manual and the Samsung Support Team for your convenience. These resources can help you add additional features in to your daily usage and answer any questions you may have as you continue using your new phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US