Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,224 Reviews)
Rating breakdown 27,224 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
So sleek. Huge upgrade in design and functions
on April 6, 2025
Posted by: Gardengnome
[This review was collected as part of a promotion.] I was hesitant to upgrade from my S22 Ultra...even though it was a few generations old, I just didn't see any clear advantages in getting the newest model until I held it in my hand and instantly felt them: a much flatter design, seemingly nicer glass, and overall feel. The most exciting part for me is the new 50MP ultrawide, which enables taking super-detailed macro pictures with ease, something that was limited with the 13MP S22 and missed from the dedicated macro lens on the Note I had before.
Value
5
Response from Samsung USBy R&R Team, April 17, 2025
Hi there Gardengnome, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the upgrade to your device from your previous phone. We are so happy to hear that you are so pleased with the enhanced camera features for your detailed macro photos. We have provided a linkt o the full device manual to help you integrate additional features of Galaxy AI and photo editing in to your usage. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
The greatest phone samsung ever did
on April 6, 2025
Posted by: Love2lol
[This review was collected as part of a promotion.] I had the samsung S23 ultra then I traded it to the new s25 ultra. I must say that the overall performace got better. The new non-reflective screen really makes the experience smooth and easy. I would also mention the new processor samsung added to this phone is a monster even though people complained that there is other android phones who used it and it was a big fail. Samsung thought about everything in terms of heating, storage, ram and graphics to pair with that processor which turned out perfect.
Value
5
Response from Samsung USBy R&R Team, April 23, 2025
Hi there Love2lol, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the upgraded features of the display and capabilities of your new device. We hope you have had the opportunity to explore the features of Galaxy AI, and we have provided a link to the full device manual to assist you. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
This ultra is fast, smooth and versatile.
on April 6, 2025
Posted by: Seriously4sam
[This review was collected as part of a promotion.] Faster than the s22 I used to have. Working in customer service, sometimes my work computer gets busy i can just open this s25 ultra and get the job done!
Value
5
Response from Samsung USBy R&R Team, April 23, 2025
Hi Seriously4sam, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We absolutely love hearing that you are so pleased with the speed and usage of your device. We have provided links to resources to help you further explore the features of your device including Galaxy AI, and to answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra best samsung smartphone ever!
on April 6, 2025
Posted by: Jjealim
[This review was collected as part of a promotion.] I've been using Samsung since Galaxy S7 edge, but now Samsung really change my mind! Just got my hands on the s25 ultra, and wow, this thing is a beast! The camera is insane, and the screen is so vibrant. Battery life is surprisingly good, even with heavy use. It's super fast and smooth, no lag at all. Definitely the best phone I've ever owned!
Value
5
Response from Samsung USBy R&R Team, April 23, 2025
Hi Jjealim, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are overjoyed to hear how pleased you are with the usage of your device, and finding it to be the best phone you've ever owned. We have provided a link to the full device manual to help you fully discover the capabilities of your device and align the settings to your preferences. We have also provided a link to the Samsung Support Team to answer any questions that may come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
A beautiful phone
on April 6, 2025
Posted by: Mfigue
[This review was collected as part of a promotion.] I love every aspect of this phone , the cameras, the design , the build quality. Great pictures and great performance. I just love it
Value
5
Response from Samsung USBy R&R Team, April 23, 2025
Hi Mfigue, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with every aspect of this amazing device, and finding so many uses for it during the day. We hope you'll reach out to us again if you ever have questions, and we have provided a link to the Samsung Support Team for your convenience. Thank you forbeing a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 6, 2025
Posted by: Patrick
[This review was collected as part of a promotion.] This is an awesome phone.It's definitely a good improvement from last year the new design makes gaming better and holding it. It is also more comfy. One ui 7 is awesomely smooth too. The bluetooth being removed from the S Pen is a little bit disappointing though but the phone is still good.
Value
5
Response from Samsung USBy R&R Team, April 23, 2025
Hey Patrick, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the overall usage of your new device. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the full device manual that helps you with the hand gestures and voice commands you can use with your device. We have lastly shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you forbeing a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Ultra is awesome
on April 6, 2025
Posted by: Bubbles
[This review was collected as part of a promotion.] Learning my phone transition from the ezfold 6. Ultra reminds me of my note which I loved. I am learning a lot of capabilities n loving it.
Value
5
Response from Samsung USBy R&R Team, April 24, 2025
Hi Bubbles, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so thrilled to hear that you are happy about the usage and features of your new phone, and finding it similar to the Note Series of devices you previously loved. Please, reach out to us again any time in the future if you have questions or would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
It's quite the upgrade
on April 6, 2025
Posted by: Giblette
[This review was collected as part of a promotion.] The updated camera and editing is crisp, gorgeous and seamless. Downloads are at a much higher rate of speed.
Value
5
Response from Samsung USBy R&R Team, April 25, 2025
Hi there Giblette, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with the upgrade to your new device, and that you are finding the display to be so beautiful and crisp and that you are experiencing much higher speeds. We have provided links to resources to help you further explore the features of your device like Galaxy AI and to answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US