Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,224 Reviews)
Rating breakdown 27,224 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
4
Good phone
on April 7, 2025
Posted by: Ayleen
from Austin
Expertise:Expert
This phone is awesome but the battery is insufficient for a daily use
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, April 8, 2025
Hi there Ayleen, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear you are pleased with the features and usage of your new phone. We would love to help you maximize the battery life of your device, and experience the all day usage you desire. We have provided links to a few troubleshooting guides to help you with this experience. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great and seamless
on April 7, 2025
Posted by: KalKat
[This review was collected as part of a promotion.] The camera, set up and new AI features are amazing! Definitely the best galaxy to date. The Now Brief and audio eraser are incredible features.
Value
4
Response from Samsung USBy R&R Team, April 8, 2025
Hi there KalKat, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love that you are so pleased with the enhanced camera features, Galaxy AI features, and additional usages of your new phone. Please, don't hesitate to reach out to us again any time in the future with questions or if you would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3
Great phone
on April 6, 2025
Posted by: Brat202002
[This review was collected as part of a promotion.] Now Brief needs to go away. I don't like it and cannot make it go away.
Value
3
Response from Samsung USBy R&R Team, April 7, 2025
Howdy Brat202002,
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. You can easily disable Now Brief by navigating to your Settings on your device. Then go to Always On Display. Now, you can choose what features you would like enabled/disabled like the Show Now bar. If you have any questions or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. You can easily disable Now Brief by navigating to your Settings on your device. Then go to Always On Display. Now, you can choose what features you would like enabled/disabled like the Show Now bar. If you have any questions or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Smartphone Experience!**
on April 6, 2025
Posted by: Amosamsung
[This review was collected as part of a promotion.] The **Samsung Galaxy S25 Ultra** has blown me away from day one. Its sleek design and stunning **6.8" Dynamic AMOLED 2X display** (120Hz) deliver vibrant colors and deep blacks, even in bright sunlight.
**🚀 Blazing Fast Performance:**
Powered by the **Exynos 2400/Snapdragon 8 Gen 4** (region-dependent) and **12/16GB RAM**, this phone handles everything effortlessly. Multitasking, heavy gaming, or productivity apps—**zero lag**. It’s so smooth that other phones feel outdated.
Powered by the **Exynos 2400/Snapdragon 8 Gen 4** (region-dependent) and **12/16GB RAM**, this phone handles everything effortlessly. Multitasking, heavy gaming, or productivity apps—**zero lag**. It’s so smooth that other phones feel outdated.
**📸 Mind-Blowing Camera:**
The **200MP sensor + advanced optics** is a game-changer. Crisp details even at **10x optical zoom**, and Night Mode captures stunning low-light shots. The **AI-powered system** auto-adjusts colors for pro-level results—even **40MP selfies** look flawless.
The **200MP sensor + advanced optics** is a game-changer. Crisp details even at **10x optical zoom**, and Night Mode captures stunning low-light shots. The **AI-powered system** auto-adjusts colors for pro-level results—even **40MP selfies** look flawless.
**🔋 All-Day (and Beyond) Battery:**
The **5,500mAh battery** survives heavy use, and **65W fast charging** refuels in minutes.
The **5,500mAh battery** survives heavy use, and **65W fast charging** refuels in minutes.
**💡 Extras That Shine:**
- Built-in **S Pen** (perfect for notes/art).
- **IP68** water/dust resistance.
- Immersive **stereo speakers**.
- Built-in **S Pen** (perfect for notes/art).
- **IP68** water/dust resistance.
- Immersive **stereo speakers**.
**Verdict:** If you want **peak performance, photography, and premium design**, the **S25 Ultra** is unmatched. Samsung outdid itself!
Value
5
Response from Samsung USBy R&R Team, April 10, 2025
Hey Amosamsung, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are so pleased with the design, features, and usageo f your new device. We are loving the range of tasks you are able to do with easeon your device including your gaming, multi-tasking, and photography. We have provided a link to the Samsung Support Team to help you if any questions arise as you continue using any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Great, if protected or functional abilities lost
on April 6, 2025
Posted by: Lefthanded
[This review was collected as part of a promotion.] AI button at right corner is a drag because accidental touches being lefthanded using right hand. Should be able to switch the human button.
Value
3
Response from Samsung USBy R&R Team, April 7, 2025
Hello there Lefthanded,
Thank you for finding the time to share your sentiments with us about your Samsung Galaxy S25 Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. I can only imagine how frustrating it is to be a left-handed individual in a world where 90% of the population is right-handed. Although moving the AI button (or any specific button) on the screen of the S25 Ultra is not possible, you can customize the Quick Panel and Navigation Bar to suit your preferences. If you have any questions or if you would like to share any other feedback with us, please feel free to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for finding the time to share your sentiments with us about your Samsung Galaxy S25 Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. I can only imagine how frustrating it is to be a left-handed individual in a world where 90% of the population is right-handed. Although moving the AI button (or any specific button) on the screen of the S25 Ultra is not possible, you can customize the Quick Panel and Navigation Bar to suit your preferences. If you have any questions or if you would like to share any other feedback with us, please feel free to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 6, 2025
Posted by: Shop bratt
Bought galaxy S25ultra 1TB HAPPY TO MY SELF ALL THANKS TO SAMSUNG
Response from Samsung USBy R&R Team, April 17, 2025
Hi there Shop bratt, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are absolutely thrilled to hear that you are so pleased with the inital usage of your phone. We have provided links to a few resources to help you further explore your new device including the features of Galaxy AI, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Truly amazing
on April 6, 2025
Posted by: BeachBum
[This review was collected as part of a promotion.] I love my s25 ultra. It's seamless actions across apps is flawless. The screen is truly amazing. You can customize your phone to make it truly yours. I was scared to come over to samsung. Once I started to explore my phone I found it to be very easy to play with it. Camera quality is amazing. Love taking pictures with my family or out by the beach.
Value
5
Response from Samsung USBy R&R Team, April 17, 2025
Hi there BeachBum, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are so pleased with the usage and capabilities of your device and finding it so great for a range of daily tasks. We have provided a link to the Samsung Support Team to offer one on one assistance with any questions that may come up as you continue using your Ssamsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
GREAT...(est?).. PHONE?
on April 6, 2025
Posted by: Bolee369
[This review was collected as part of a promotion.] I have just gotten this phone. I have been so very excited about. The first thoughts and feelings are just as expected. Great job Samsung for not letting me down once again. SET UP IS SO EASY WITH SAMSUNG SWITCH? IF THERE ARE ANY OTHER phones that have this many USEFUL features I would like to see them.There's no app or feature I need thet it doesn't have.
Value
5
Response from Samsung USBy R&R Team, April 17, 2025
Hi there Bolee369, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the inital ease of setup and data transfer with your device. We have provided a link to the full device manual to help you discover the full capabilities, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team if any questions come up along the way. We appreciate you being a Sasmsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US