Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(20,060 Reviews)
Open Ratings Snapshot
Rating breakdown 20,060 reviews
5 Stars
17,223
4 Stars
2,178
3 Stars
383
2 Stars
124
1 Star
152
86%of customers recommend this product. 
(
1,053 out of 1,224
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Nice phone
on January 4, 2026
Posted by: Anonymous
from New York
Expertise:Intermediate
Verified Purchase:Yes
Very good phone I like I like all Samsung products.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung galaxy S25 ultra
on January 5, 2026
Posted by: Frank
from Ny
Expertise:Intermediate
Verified Purchase:Yes
Best phone i ever owned! Clear screen big letters so I can see without my glasses, I'm a senior. Smart switch worked flawless got all my data back from my old phone. Really great promotion for a trade in. I will be looking for that next year when my wife's phone is due for an upgrade.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 7, 2026
Hey Frank, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you've had such an amazing experience with your device, that you had no difficulty at all with the data transfer and inital setup. We have provided a link to the Samsung Support Team for your convenience to assist you if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing camera
on January 5, 2026
Posted by: Benjamin
Expertise:Intermediate
Verified Purchase:Yes
Amazing camera and overall phone. Quick and easy to use.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 6, 2026
Hi Benjamin, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the camera and speed of your device. We have shared links to resources to help you with additional features of your device like Galaxy AI, and answer any questions you may have as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it!
on January 5, 2026
Posted by: Charles
from ID
Expertise:Expert
Verified Purchase:Yes
The s25 ultra is the best smartphone sold in North America.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 6, 2026
Hi Charles, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how pleased you are with the usage of your phone, and finding it so superior with amazing features. We hope you'll reach out to us again in the future if you ever have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Phone heating
on January 6, 2026
Posted by: Anonymous
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
Just want to let you know that the phone is heating too much. And
See if I can replace this phone or get something new.Because this one is heating too much
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 6, 2026
Hello Parasar chowrasia, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra with us. We have provided a link to a troubleshooting guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team and your warranty information to help you resolve this matter if you continue to experience the temperature being too high. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Samsung Galaxy S25 Ultra 512GB
on January 6, 2026
Posted by: Naanman
Verified Purchase:Yes
My phone is only a few weeks old and the power and volume buttons are already turning a pinkish color on my Titanium Grey S25 Ultra and this is with a case on and no water exposure what so ever. This is not the quality I was expecting for such a expensive high end phone. I am also having issues with people struggling to hear me clearly on voice calls. Also the battery life is about average.
Response from Samsung USBy R&R Team, January 6, 2026
Hey Naanman, thank you for your feedback on your Samsung Galaxy S25 Ultra. We would be happy to assist you with any frustrations you are experiencing with your device. We have provided links to a few articles to help you with the audio quality and battery life of your device. We have also shared links to the Samsung Support Team and your warranty information if you would like to discuss the appearance of your device further. We appreciate you being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Wifi and Sim Network signals are unstabble
on January 6, 2026
Posted by: A_KHAN
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
It's my 4th Samsung device in the house and disappointed!
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 7, 2026
Hey A_KHAN, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the uninterrupted connection of your device is to you every day. We have provided links to troubleshooting guides to help you resolve this experience at your convenience. We have also shared a link to the Samsung Support Team and your warranty information for additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Wayyy too much AI interference, heavy, bulky
on January 6, 2026
Posted by: LMQO
Verified Purchase:Yes
Really dislike this phone - the AI's constant, invasive, overly controlling. Never stops making suggestions to read, buy, & do things I don't want - feels like it's involved in literally everything I say or do!
Can't easily uninstall preinstalled apps cos they come back. 1
00x zoom's a gimmick - very grainy.
Old text thread's go black so have to keep trying to open old thread.
It's big, heavy, & bulky. Very overpriced. Gave it 2* instead of 1* because maybe it will do something better than my old phone one day.
Much prefer my old Galaxy!
No, I would not recommend this to a friend.
Features
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 7, 2026
Hi there LMQO, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your device is to you every day, and wanting to be able to best customize your device to your needs. We have provided links to the complete manual for your device, and to the Samsung Support Team to help you discover all of the amazing capabilities of your device, and disable any features you are not finding useful. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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