Best Buy - Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold

Average customer rating

4.8

(27,224 Reviews)

Rating breakdown 27,224 reviews

5 Stars

23,338

4 Stars

3,016

3 Stars

530

2 Stars

157

1 Star

183

86%of customers recommend this product.

(

1,135 out of 1,323

)

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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold

Customer Rating

best device in the world anyone could ever have!

on April 10, 2025

Posted by: Sassyzservicez

from Portland Oregon

Expertise:Expert

I got this phone literally about 1 week ago, and it's amazing, truly amazing. There's so so much you can do with this phone. It's like having a computer in your hand at your fingertips at all times as well as any other device you've ever needed before. It's the most amazing device I've ever ever experienced and hands down the best phone I've ever had. Ever I give this 5 stars over and over again!! Thank you Samsung Galaxy S25 Ultra 256gig I love u sooo much !!

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 16, 2025

Hi Sassyzservicez, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are finding this phone to be so truly amazing every day for a range of tasks. We love that you are finding such a range of uses and that it feels like a computer you can carry in your pocket. Please, reach out to us again in the future if you have questions, or would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

great camera

on April 10, 2025

Posted by: surpris

great price on the most part a lil to high for me bzlut worth it

Response from Samsung USBy R&R Team, April 17, 2025

Hi Surpris, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with your device, and see value in the capabilities. We have provided links to a few resources to help you fully discover the capabilities of your device including the features of Galaxy AI, and answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US

Customer Rating

I like the phone

on April 10, 2025

Posted by: Skip2334yt

from Franklinville, North Carolina

Expertise:Expert

The greatest mobile device by Samsung in 2025 by skip2334

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 17, 2025

Hey there Skip2334yt, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this device to be so excellent, and the best device of the year. We have provided a link to the full devicemanual to help you further discover the capabilities of your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Great 👍 everything

on April 9, 2025

Posted by: Cam loves the phone

from CONNECTICUT

Expertise:Expert

I absolutely love this phone 📱 Awesome 👌 $!!!!!!

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 16, 2025

Hi there Cam loves the phone, we appreciate you taking time out of your busy day to provide your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so in love with your new phone, and find it so awesome. We hope you'll reach out to us again any time in the future with additional feedback or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Not that great.

on April 9, 2025

Posted by: I heart samsung

Expertise:Intermediate

Not excited, the phone is buggy. My s20 ultra was more reliable. I have the same service provider but consistently don't have service.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 9, 2025

Hi there I heart samsung, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important the reliable connection of your device to your carrier is to you for every day usage. We have provided a link to a troubleshooting guide to assist you with this experience at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this frustration continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
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Written by a customer while visiting Samsung US

Customer Rating

Its okay S20 was the best and maybe S22 2nd best

on April 8, 2025

Posted by: ABRivera

i bought this at launch. its alr i feel like with each new model it loses some features that were great on the model beforehand.

Response from Samsung USBy R&R Team, April 9, 2025

Hello ABRivera, thank you for sharing your experience of your new Samsung Galaxy S25 Ultra with us. We know how important your device, and specific features are to you every day, and we are always happy to assist our customers. Without knowing what features you feel have been removed or changed, we have provided links to the full device manual and the Samsung Support Team. These resources will help you best align the settings to your preferences and answer any questions you may have as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Poor transfer decent phone

on April 8, 2025

Posted by: 25yrsSamsung

Expertise:Intermediate

The transfer process was terrible. I lost over 1800 contacts and many more call logs/text messages. As a sales professional, this is devastating to say the least. It will cost me a lot of income and I may seriously consider making another brand my next phone. This occurred even after backing up to my Samsung account and reloading after the initial transfer failed. I tried wired, wireless, and after both, having to reset the new phone completely. It transfered what remained on my old phone. Unfortunately the backup from Samsung was not complete and I realized that the RCS do not auto transfer or properly transfer at all. So, you need to convert to Samsung messages before you attempt and expect to lose massive amounts in the process. Samsung needs to provide a fix, better instructions, and a more protective format process while transferring. The phone itself was not better than the S24 in my opinion. Feels like they are introducing things to be more IOS user friendly and less Android user friendly. The shining star is the camera and AI photo editing. I have yet to find a phone user on any brand that competes.

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 9, 2025

Hi there 25yrsSamsung, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how valuable your data is to you for both professional and personal uses. We have provided a link below to the full device manual tohelp you with the settings, and also to the Samsung Support Team to assist you further if you are still experiencing frustrations with missing data. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US

Customer Rating

Good phone, terrible S Pen

on April 8, 2025

Posted by: OldNoteMan

Expertise:Expert

Battery life is exceptional. Phone is really fast... but the S Pen took major steps backwards. Not only did they take away functionality, but the tracking and tip is cheaper and not as precise as past models. I take notes everyday and am very disappointed

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 9, 2025

Hi there OldNoteMan, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the battery life and speed of your device. We understand how important the functionality of the S Pen is to you every day, and we would love to help you integrate the redesigned features into your usage, and troubleshoot any frustrations. We have provided a link to an article to help you with these features, and also to the Samsung Support Team to help offer additional assistance if necessary. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US

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