Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
2 out of 5
2
Better to skip this generation.
on April 23, 2025
Posted by: Disappointed Customer
from Florida
Expertise:Expert
Bought 30th of January. This phone lacks and I feel i got ripped off. Camera WAS good and now I'm doing warranty because it no longer works. Pen was a huge disappointment. It's fast but that's it. UI is terrible and seems more difficult than what it needs to be. AI isn't worth losing a 24 ultra.
Features
1 out of 5
1
Performance
4 out of 5
4
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, April 24, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your new device is not meeting your expectations and operating as intended. We would love to help you best align the settings of your device to your preferences, enjoy the usage of your device, and resolve any frustrations. We hope you have been able to resolve the matter with your camera, we have provided a link to an article about the redesigned S Pen features, and another link to the full device manual that highlights the hand gestures and voice commands you can use as well as other features. Lastly, we have provided a link to the Samsung Support Team to help offer any additional assistance you require or desire. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love this phone
on April 23, 2025
Posted by: Moooo
from Dayton OH
Expertise:Expert
Much faster faster and faster and faster can this phone go faster
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 24, 2025
Hi there Moooo, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you have been so amazed by the speed of this device. We have provided links to a few resources to help you further discover the amazing featureof your phone icluding Galaxy AI, and answer any questions that may come up as you continue your exploration. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Back to nonsense
on April 23, 2025
Posted by: Yvyt
Awful camera, the far is so horrible, and it is a ridiculous that cannot have the smart pen as the 23th version. Everything was even better on the S23 Ultra even the speed, this 25th version has a lot of glitches.
Response from Samsung USBy R&R Team, April 23, 2025
Hello there Yvyt, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when you feel that your device is not meeting your expectations in quality and functionality. We have provided a link to an few articles to help you with both the S Pen features and integrating them in to your usage, and the different camera settings of your new device. We have also shared a link to the Samsung Support Team to offer additional assistance if your frustrations continue with your phone. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The phone have a big space and high performance ..
on April 22, 2025
Posted by: Ilovemyself
I bought this S 25 Ultra this month of April for my birthday gift for myself and I love this phone they have a lot available features that I can 😉 😉 enjoy to play,take a photo and draw anything I really love my new phone..
Response from Samsung USBy R&R Team, April 23, 2025
Hi there Ilovemyself, we appreciate you sharing your experience of your new Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the enhanced features of your device, and finding so many fun uses for the enhanced features of Galaxy AI. We have provided a link to the Samsung Support Team for your convenience if any questions come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy s25 ultra
on April 22, 2025
Posted by: Anonymous
Very good and very nice performance 👏 supreb, best handset, I like this 👌 😀 👍
Response from Samsung USBy R&R Team, April 22, 2025
Hi there Akshay kumar swarnkar, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the usage and capabilities of your new phone. We have provided a link to the full device manual to help you fully discover the capabilities of Galaxy AI and integrate them in to your usage. We have also shared a link to the Samsung Support Team if any questions arise as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
1st time Ultra user
on April 21, 2025
Posted by: Chadwick
from Kentucky
Expertise:Expert
Incredible display, battery life, performance, speakers and camera. The anti reflective display is a game changer in direct sunlight too. This is my 1st ultra and it's perfect for streaming content.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 22, 2025
Hi Chadwick, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how pleased you are with the usage of your new device, and finding so many features that make your device such a game changer for you. We have provided links to a few resources to help you further explore and align the settings to your preferences, and answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy masterpiece
on April 21, 2025
Posted by: Slickrick
Samsung Galaxy is well design with a beautiful design likely to use it for years while Samsung world 🌎 is building masterpieces look like SAMSUNG GALAXY beyond the planets
Response from Samsung USBy R&R Team, April 22, 2025
Hi there Slickrick, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with the usage of your new device, and also always so thrilled with your Samsung products. We have provided a link to the Samsung Support Team to offer additional assistance if you ever have questions about your devices. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
AI is great
on April 19, 2025
Posted by: Samsung Guy
I went to this from my 524 ultra The phone is amazing lighter and faster with better battery life thank to that New Chip
Response from Samsung USBy R&R Team, April 21, 2025
Hey there Samsung Guy, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how pleased you are with the upgrade to your new device, and finding the features of Galaxy AI to be so positive for you every day. We hope you'll reach out to us again in the future at any time if you have questions or would like to share additional feedback about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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