Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(27,223 Reviews)
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5
Great phone for the money
on May 3, 2025
Posted by: Hotrod
I bought this two days ago and i'm so happy that I got it
Response from Samsung USBy R&R Team, May 5, 2025
Hi Hotrod, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how excited you are about the purchase and initial usage of your new phone. We have provided a link to the full device manual to help you fully discover the features of your device, and align the settings to your preferences. We have also provided a link to the Samsung Support Team if any questions come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Muy futurista
on May 2, 2025
Posted by: Werva
Expertise:Intermediate
One of the best decisions a cell phone can have made that meets all the long-lasting expectations.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 6, 2025
Hi Werva, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to know you are having such a great user experience of your new phone and finding it keeping up with your throughout the day. We hope you have also had a chance to explore the features of Galaxy AI, and we have provided a link to the full device manual for your convenience. We have also provided a link to the Samsung Support Team if any questions come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Lousy software
on May 2, 2025
Posted by: Sully
I don't want the newest update. 2 of my family members got it and it changed everything on their phones. I used to write software, so I know it isn't necessary.
Response from Samsung USBy R&R Team, May 6, 2025
Hi there Sully, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the software can cause distress as you have to readjust the usage of your device. Software updates are crucial not only for the changes made to the user interface, but also help ensure your device is safe and secure. We have provided a link to the Samsung Support Team if you would like to discuss this update further, or have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on May 2, 2025
Posted by: Hambone
Great product should have gotten it long time ago
Response from Samsung USBy R&R Team, May 6, 2025
Hey Hambone, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the usage of your new phone, and how excited you are to continue the exploration of the amazing features and capabilities. We hope you'll reach out to us again if you ever have questions, and we have provided a link to the Samsung Support Team for your convenience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on May 2, 2025
Posted by: Hambone
from Texarkana tx
Expertise:Beginner
I'm so relieved that there's still some also people that help me with this excellent product
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 7, 2025
Hey Hambone, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the inital usage of your new device, and finding help from resources to help you with the phone. We have provided a link to your full device manual as well to help you peruse the full capabilities and integrate additional features in to your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Product for my kids
on May 1, 2025
Posted by: Unique Euphoria
Bought it for my family kids enjoy playing games on it.
Response from Samsung USBy R&R Team, May 6, 2025
Hi Unique Euphoria, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing that this phone hasb een such a value for your family, and that your kids enjoy using the device for their gaming. Please, reach out to us again any time with questions or to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
A downgrade from previous generations
on May 1, 2025
Posted by: KonnieKay
from Tucson, AZ
Expertise:Intermediate
I went into the flagship ultra line because the S25 Ultra Carried with it incredible specs compared to the plus and standard lineup's.
Alas, I was met with an overpriced flagship that can't keep up with it's predecessors in terms of Camera functionality and system stability. I'm sure that the bugs will be fixed in the future, however, compared to its competition, the S25 Ultra falls short on its image post processing. System volume through Bluetooth is also not for the hearing impaired as it's incredibly quiet through any headphones or Car radio connected to it. I think I may return to view my options to switch out of this phone as it's incredibly disappointing for how little I got for my money. Not to mention Samsung removing the shutter functionality on the S-Pen is kind of a deal breaker for this device as even the AI is limited and doesn't showcase much.
When a previous gen has better image processing than the latest and Greatest tech.
What worse is that Samsung doesn't seem to really care for addressing the issues in systems that their consumers use most as the camera issues seem to be an ongoing issue. I think Samsung should check their competitors software and learn a thing or two.
Alas, I was met with an overpriced flagship that can't keep up with it's predecessors in terms of Camera functionality and system stability. I'm sure that the bugs will be fixed in the future, however, compared to its competition, the S25 Ultra falls short on its image post processing. System volume through Bluetooth is also not for the hearing impaired as it's incredibly quiet through any headphones or Car radio connected to it. I think I may return to view my options to switch out of this phone as it's incredibly disappointing for how little I got for my money. Not to mention Samsung removing the shutter functionality on the S-Pen is kind of a deal breaker for this device as even the AI is limited and doesn't showcase much.
When a previous gen has better image processing than the latest and Greatest tech.
What worse is that Samsung doesn't seem to really care for addressing the issues in systems that their consumers use most as the camera issues seem to be an ongoing issue. I think Samsung should check their competitors software and learn a thing or two.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy R&R Team, May 1, 2025
Hey KonnieKay, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your new device is not meeting your expectations in terms of features and functionality. We would love to help you resolve these frustrations and help you love your device as much as possible. We have provided links to troubleshooting guides to help you with the audio volume, S Pen features, and camera features. We have also provided a link to the full device manual that highlights hand gestures and voice commands you can also use with your camera. Lastly, we have provided a link to the Samsung Support Team to offer assistance with the stability you mention and any additional matters that are causing frustration. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding
on April 30, 2025
Posted by: Watchguy44
Outstanding upgrade from the S23 Ultra! Love it✨️✨️✨️✨️✨️ Although not having the Bluetooth Stylus is a little downgrading, but it still doesn't matter.
Response from Samsung USBy R&R Team, May 1, 2025
Hey Watchguy44, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so pleased with the usage of your new phone. We have provided alink to an article to help you with the redesigned S Pen features, and how you can integrate them in to your usage. We have also provided links to the full device manual and the Samsung Support Team to help you with additional features, and answer any questions. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US