Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
3 out of 5
3
Rushed process
on May 24, 2025
Posted by: Anonymous
from Florida
Expertise:Expert
Verified Purchase:Yes
Love my phone, but it doesn't feel brand new. The volume is not very good, and the battery doesn't last a full day. For the price I paid, I think I received a refurbished phone.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Hi Candi Davis, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you love the features of your new phone, and we would love to help you resolve the frustrations you mention experiencing. The battery life should maximize after a short period of usage, and the device makes adjustments to your specific consumption. If this is not your experience we have provided links to troubleshooting guides to help you maximize the battery life. We have also shared links to articles to help you with the speaker of your device, and enhanced audio settings. We have lastly, shared a link to the Samsung Support Team if these experiences continue or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung 25
on May 24, 2025
Posted by: Kristen
Verified Purchase:Yes
Love it!!! Definitely a good product..love it so much
Response from Samsung USBy R&R Team, May 28, 2025
Hi Kristen, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how m uch you lov eyour new device, and are finding it so good for your usage. We have provided a link to the full device manual to help you discover additional features like Galaxy AI, and also to the Samsung Support Team to address any questions one on one with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Subpar camera, lack of Bluetooth in S-Pen.
on May 23, 2025
Posted by: MIKEYGI
Expertise:Intermediate
Awesome battery and screen, plus cool AI stuff, but... the 10x and 30x zoom is worse than the S22 Ultra. The S Pen also lacks Bluetooth. If you've got an S22, S23, or S24 Ultra, don't bother upgrading; it's just not worth it.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Hey Mikeygi, thank you for your feedback on your Samsung Galaxy S25 Ultra. WE are happy to hear that you are so pleased with the battery, display, and features of Galaxy AI. We have provided links to articles to help you with the camera features and redesigned S Pen features. We have also provided a link to the full device manual that will help you discover hand gestures and voice commands that can also be used from a distance with your camera. Lastly, we have provided a link to the Samsung Support Team if you continue to experience frustrations or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Just Love ❤️ 😍 Samsung Galaxy S25 Ultra!!!
on May 23, 2025
Posted by: T D Dj TnT
from Tampa, Florida.
Expertise:Expert
The (Samsung Galaxy) S25 Ultra is the best cell phone that I have ever used, I can use the Samsung Galaxy just as I use my laptop 4 everything. All the top Samsung Galaxy phones has worked just like a computer 🖥 4 me. Go out and get yourself 1!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
Hi there T D Dj TnT, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are so pleased with the usage of your new phone, and finding it so useful for a range of daily tasks, and that it operates like a laptop for your needs. Please, reach out ot us again in the future any time you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best ever
on May 23, 2025
Posted by: Robb
Verified Purchase:Yes
Works great as always and the camera is fantastic. Super excited about learning more of it's functions.
Response from Samsung USBy R&R Team, May 29, 2025
Hi Robb, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the camera quality and enhanced features of your device. We have provided a link to the full device manual to help you with your discovery of the full capabilities, and to the Samsung Support Team to address any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
It was great except for
on May 23, 2025
Posted by: Jcme0072
from Arkansas
this device glitches. it deletes apps, folders, photos. Blocks my calls and messages, deletes important files, alters things on its own. Makes calls without my consent, sends texts that are not onky incorrect but to people I don't want to speak to, and changes words to horrible alternatives after the sending of and causes the lose of jobs as well as interest in communication period because i get sick of typing and retyping and it deletes it or changes it and it is absolutely not okay.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Hey Jcme0072, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how valuable your phone is to you every day for both personal and professional needs. We have provided a link to the Samsung Support Team for your convenience. These experts can work with you one on one to resolve this frustration you mention experiencing with your device. We have also provided a link to an article if there are specific applications with this experience. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
FEEDBACK
on May 23, 2025
Posted by: Luis
Verified Purchase:Yes
Battery life/capacity of the unit should have been increased with this model. It is only still 5000mah. Add to unit the 1UI7 update which drains batteries faster.
Response from Samsung USBy R&R Team, May 27, 2025
Hey Luis, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable the all day battery life of your device is to you for a range of tasks. We have provided links to a few articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device, or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Don't understand question
on May 23, 2025
Posted by: Slobodan
Expertise:Intermediate
Verified Purchase:Yes
Battery on this phone is discharge during the day even I don't talk to much on the phone
I would recommend this to a friend!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 27, 2025
Hey there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the features and capabilities of your device, and we would love to help you maximize the battery life. We hav eprovided links to a few articles below to help you with this experience at your convenience. We have also shared a link to the Samsung Support Team if you have any questions or continue to experience this frustration with your phone. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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