Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
3 out of 5
3
Not impressed
on May 26, 2025
Posted by: Kim H
Expertise:Expert
Bring back the S pen feature to take pictures and also the feature to swipe the phone to take pictures instead of having to use the volume and power button. If you bring those features back the phone would be awesome.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
Hi there Kim H, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how important specific features of your device are to you including being able to take photos from a distance. We have provided a link to the full device manual that will highlight the usage of hand gestures and voice commands you can also use with the camera of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice phone
on May 25, 2025
Posted by: Atlkid_90
Expertise:Intermediate
Very nice and lightweight phone, love the picture quality & the screen is much bigger and better Very smooth and precise.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Altkid_90, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the lighter design, camera quality, and display size of your device. We have provided a link to the full device manual to help you with additional features like Galaxy AI, and to the Samsung Support Team to assist you if any questions come up during usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
No more BT stylus.
on May 25, 2025
Posted by: Nobody
Nice phone but the one thing I use that they took away is the Bluetooth stylus. You can no longer use it for remote shutter activation.
Response from Samsung USBy R&R Team, May 27, 2025
Hi Nobody, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when a feature you have used previously has been changed. We have provided a link to the full device manual that will highlight the usage of hand gestures and voice commands you can use to control your phone camera from a distance to help you capture the photos and videos you are seeking. We have also shared a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
No one wants a useless button after it did so much
on May 25, 2025
Posted by: Echo
Expertise:Intermediate
Verified Purchase:Yes
Where is the release of a separate Bluetooth spen i heard you did it in the uk and tgat the phone still has the charging coil
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The usual
on May 24, 2025
Posted by: Chakkablankz
from Philadelphia
Expertise:Intermediate
Verified Purchase:Yes
4 stars bc Bluetooth was removed from spen, and im concerned about future timely software updates. Other than that its everything I'd expect from a galaxy ultra
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
Hi there Chakkablankz, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and features of your new device. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also shared a link to the full device manual to help you discover the hand gestures and voice commands you can use with your device. We have lastly shared a link to the Samsung Support Team to help if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone charger
on May 24, 2025
Posted by: Marcus Benny
from Louisiana
Expertise:Intermediate
Verified Purchase:Yes
The only problem I had with the order is it didn't include a charger.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 28, 2025
Hey Marcus Benny, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We have made a commitment to reduce the amount of electronic waste to work towards a better future. If you have a previous charging adapter from a purchase you can absolutely usei t with your new phone. We do have adapters available for you if that is not the case. We have provided a link to the Samsung Support Team if you have questions about available adapters. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing!
on May 24, 2025
Posted by: Jonatan
from Massachusetts
Expertise:Expert
Verified Purchase:Yes
Upgraded from s21 ultra to s25 ultra! The difference in performance with the snapdragon 8 elite is night and day. Everything i do on this phone is super smooth. I dont think i would recommend upgrading if you have an s24 ultra or even an s23 ultra unless you really need the performance bump but if you have a device older than the s21 or possibly even the s22 ultra, definitely worth the upgrade.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Jonatan, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so thrilled with the upgraded features and capabilities of your device. We hope you've had the opportunity to explore the features of Galaxy AI, and we have provided a link to the full device manual to assist you. We have also shared a link to the Samsung Support Team if you ever have questions. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Lost what's important to me
on May 24, 2025
Posted by: Revgal
Expertise:Intermediate
As a long time Galaxy user, this model is a dissapointment!
- taking a screenshot doesn’t always work, asking Bixby to do it makes him repeat your request
- subtle notification sounds are gone, they are longer and annoying
- importing contacts puts them in folders
- right lower button makes it easy to disconnect phone calls!
- emergency number accidentally gets pressed with some apps!
- bring back led notifications!
- battery percentage is too small to read
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Hi Revgal, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations. We have provided a link to the full device manual to help you best align the settings to your preferences. This will also highlight the edge lighting you can use to alert you to notifications visibly. We have also shared a link to the Samsung Support Team to help you with matters like Bixby, or if you prefer one on one assistance with the settings of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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