Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(20,135 Reviews)
Open Ratings Snapshot
Rating breakdown 20,135 reviews
5 Stars
17,275
4 Stars
2,185
3 Stars
388
2 Stars
127
1 Star
160
86%of customers recommend this product. 
(
1,100 out of 1,278
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Awesome phone
on December 31, 2025
Posted by: GeeRa
from Ohio
Verified Purchase:Yes
Run smooth and effortlessly
I watch videos on YouTube to learn about all the customization you can do to the phone
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 26, 2026
Hey GeeRa, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are finding this device to run so smoothly and that the usage feels effortless. We have provided a link to the complete manual to help you fully discover and customize your device. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra
on December 31, 2025
Posted by: A Salem Cherif
from Indianapolis, IN.
Expertise:Intermediate
Verified Purchase:Yes
i upgrade from S22 Ultra to S25 Ultra and i like the uprade, my new phone feel smoother and faster, the straight corner gives u better hand experience, and cameras also are perfect, the best flagship with the best price thank you samsung.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 25, 2026
Hi A Salem Cherif, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced processing of your new device, and that the design of the device is better for your prolonged comfort during usage. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Fine.
on December 31, 2025
Posted by: Zack
from Vietnam
Expertise:Beginner
Verified Purchase:Yes
Top of the line but maybe not worth the extra price. It kinda wanted you to become part of the Samsung platform and if you’d like to stay with google it’s an extra step with everything.
Also they didn’t give me the first time purchase bonus so be aware it might not work.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 25, 2026
Hey Zack, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased overall with the usage of your device. We have provided a link to the complete manual for your device to help you best align the settings to your preferences, and discover all of the amazing enhancements like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Phone
on December 31, 2025
Posted by: Kira Furuhaya
from Tennessee
Expertise:Expert
Verified Purchase:Yes
I've been a samsung phone owner since my first purchase with the Samsung Galaxy s5, it has been a journey using this product for a long time.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 26, 2026
Hi there Kira Furuhaya, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how amazed you have been by the enhanced features and capabilities of your new device. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Phone get heated 😤
on December 31, 2025
Posted by: Guru
Verified Purchase:Yes
While charging. There some average updates. Nothing different .
Response from Samsung USBy R&R Team, January 2, 2026
Hi Guru, we appreciat you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you with the temperature of your device, and have the best possible experience with your device. We have provided a link to a troubleshooting guide below for your convenience to help you with the heat you mention experiencing with your phone. We have also shared a link to the complete manual for your device to help you discover the full capabilities of your device and best align the settings to your preferences. We have lastly shared a link to the Samsung Support Team to assist you if you continue to experience this temperature matter, or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Ultra best one
on December 31, 2025
Posted by: Maha
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
I’m really impressed with the Samsung Galaxy S25 Ultra. The display is absolutely gorgeous, the performance is super smooth, and the camera quality is on another level—especially the zoom and low-light shots. The S Pen makes it feel more productive than a regular phone, and the battery easily lasts me all day. Overall, it feels premium, powerful, and truly worth the “Ultra” name. A solid flagship from Samsung Electronics.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 24, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how much you are enjoying the amazing capabilities of your device, and that you are finding the S Pen to be a daily driver to your productivity. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
phone with all capablity of premium
on December 31, 2025
Posted by: Anonymous
Verified Purchase:Yes
I love samsung products spcl there S series it always perfect only batter always seems less
Response from Samsung USBy R&R Team, February 24, 2026
Hello there Akshit pahuja, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We are so happy to hear how much you love your S Series devices, and that the enhanced features of your new device are pleasing. The intelligent battery of your device should maximize automatically after adjusting to your consumption which can make it seem to have less battery life initally. If this is not your experience, we have provided links to a few troubleshooting guides to help you maximize the battery life of your device. We have also provided a link to the Samsung Support Team to assist you further if this experience continues, or you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra 1tb
on January 1, 2026
Posted by: Paul
Expertise:Intermediate
Verified Purchase:Yes
Purchasing the Samsung S25 ultra(1tb) was quick and easy through the website.
The S25 ultra seems to be an awesome phone so far. I myself just need to learn more on what it can do(alot)when I have time to play around with it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2026
Hi there Paul, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love to hear how much you have enjoyed the inital usage and exploration of your device. We have provided a link to the manual for your device to help you fully explore the available features on your device. We have also shared a link to the Samsung Support Team to offer assistance any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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