Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(20,135 Reviews)
Open Ratings Snapshot
Rating breakdown 20,135 reviews
5 Stars
17,275
4 Stars
2,185
3 Stars
388
2 Stars
127
1 Star
160
86%of customers recommend this product. 
(
1,100 out of 1,278
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Great phone
on December 27, 2025
Posted by: Anonymous
from New York
Expertise:Intermediate
Verified Purchase:Yes
Great phone, no compliant so far. Upgraded from 23 ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hey Bob Jones, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you love the upgraded features and usage of your device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
First Impressions of the S25 Ultra
on December 27, 2025
Posted by: Lis_2213
from Florida, FL
Expertise:Expert
Verified Purchase:Yes
The new AI features are incredible, making everyday tasks smoother and more intuitive. From photography to multitasking, the phone feels responsive and intelligent. Overall, the S25 Ultra combines cutting-edge technology with a bold, elegant design—it’s a powerhouse in every sense.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hey Lis_2213, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how amazed you are with the enhanced features of your device like Galaxy AI, as well as the design and feel of your device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy 25 ultra 1TB
on December 27, 2025
Posted by: Victor
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
I did the black Friday sale, trade in deal, it's was a great deal, everything went well, enjoy the phone so far.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hey Victor, thank you for taking time out of your day to sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you were so pleased with your purchase, setup, and inital usage of your device. We have shared a link to the complete manual for your device to help you fully explore the capabilities of your device and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Must have
on December 27, 2025
Posted by: Jimmy
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Great phone. Very fast. Nice weight. Best camera out.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 27, 2026
Hi Jimmy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you think this device is so great, has a nice feel in your hand, and an amazing camera. Please, reach out to us again in the future any time you have questions, or wish to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I didn't get the pen
on December 27, 2025
Posted by: Linguist2011
from North Carolina
Expertise:Expert
Verified Purchase:Yes
I love everything about the this model, I just didn't get the pen.
I would recommend this to a friend!
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hi there Linguist2011, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the features and usage of your device. We have provided a link to the Samsung Support Team to assist you directly with the missing accessory you mention. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Solid phone, no issues
on December 28, 2025
Posted by: Nate M
from Idaho
Expertise:Expert
Verified Purchase:Yes
Great little phone. Camera is the best I've seen yet! Performance is great. Battery life also great.
Only complaint is some features like auto-enable of Hotspot in the card doesn't seem functional? Strange...
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 27, 2026
Hey there Nate M, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the usage of your phone, and that you are loving the camera quality you are experiencing. We have provided a link to the Samsung Support Team if you are interested in exploring troubleshooting options for any features you are experiencing difficulty with during usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phones!!!
on December 28, 2025
Posted by: A munoz
from Texas
Expertise:Expert
Verified Purchase:Yes
Amazing phone been with samsung forever and they never disappoint
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 5, 2026
Hi A munoz, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how amazed you are with the enhanced features and capabilities of your device. We would love to hear from you again in the future any time you have additional feedback you would like to share, or if questions come up during your usage of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Ultra S25
on December 28, 2025
Posted by: Jonny
Verified Purchase:Yes
I preferred the old blue tooth pen that took pictures. Wish they could make the speakers a little better. Rest is great
Response from Samsung USBy R&R Team, February 27, 2026
Hey Jonny, thank you for taking time out of your day to share feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also provided a link to the complete manual to help you with additional features and capabilities available on your device. Lastly, we have provided a link to the Samsung Support Team if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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