Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,060 Reviews)
Rating breakdown 20,060 reviews
5 Stars
17,223
4 Stars
2,178
3 Stars
383
2 Stars
124
1 Star
152
86%of customers recommend this product.
(
1,053 out of
1,224)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Posted by: Clip
from PA
Expertise:Expert
Verified Purchase:Yes
I like the phone but miss the Bluetooth spen. I used it for camera and TV. Wish you'd add features rather than remove them. Woul like Bluetooth back. Doubt I'll upgrade to the s26 ultra as I don't like camera bumps like were on your old phones. Please stop removing and maybe try adding features like bigger battery and better camera specs along with bringing back Bluetooth. The s24 ultra was a better phone. You should have just added a better processor to it and made some improvements to it.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Posted by: DJones
Expertise:Intermediate
Verified Purchase:Yes
Very happy with my new phone. Only had a few minor things that displeased me of which I was able to problem solve. I wasn't, however, able to use my extra external memory card which had several items I hoped to transfer. Overall, I'm pleased.
I would recommend this to a friend!
Performance
4
Design
4
Written by a customer while visiting Samsung US
Posted by: Mycel D
from New York
Expertise:Intermediate
Verified Purchase:Yes
A better deal I got. Purchased the 512GB and then returned it for 1TB. Since it was within 15 days, they allow me to do it without restocking fee. Same great phone that I am so fond with using it everyday. Great battery life. Impressive camera features.
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Toni
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
Love this phone! Easy to use, fantastic camera, more features than I imagined. And the S pen Just WOW!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: BROOKLYN
from BROOKLYN, NEW YORK
Expertise:Intermediate
Verified Purchase:Yes
I WILL ALWAYS BE A SAMSUNG CONSUMER!!! THEY ARE THE BEST AT WHAT THEY BUILD!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mike
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
This phone is great. Camera is superb quality especially the videos. I was able to zoom in my kid’s choir concert at school and it’s so clear and sharp.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 2, 2026
Hi Mike, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such an amazing experience with your device, and loving all of the amazing capabilities of your phone. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from South Charleston, Ohio
Expertise:Intermediate
Verified Purchase:Yes
I found the phone to be similar to my S21Ultra. The battery life is great on the new one, the camera is awesome and am loving all the extra storage, I have alot of pictures!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 2, 2026
Hey Cyndi Smith, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are finding the transition to your new device to be smooth and easy. We have provided links to resources to help you further explore the amazing enhancements to your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Gingy
from Houston Tx
Expertise:Intermediate
Verified Purchase:Yes
I was coming from an S22 ultra and not going to lie. I really do not notice a difference other than it is a bit faster... It's nice I like the phone just not super impressed with new or lack thereof features. Maybe I am missing something, but it does not feel like the days of a new phone maybe 5 years ago. Again I would not say I am disappointed as the S22 was getting quite laggy and slow to respond but I am not impressed. truly neutral.
I would recommend this to a friend!
Features
2
Performance
4
Design
3
Value
2
Response from Samsung USBy R&R Team, January 2, 2026
Hey Gingy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced speed and processing power of your new device. We have provided a link to the complete manual for your device to help you discover additional capabilities and additions to your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US